# data[].attributes.body
My first reporting day at Tune Hotel. My department is hotel operation and I arrive at 9 am as follow as email that they given to me before this.

They ask me to fill up all the forms they give to me which is employee form, parking apply form and some term & condition form and they give me 2 shirts (uniform tune hotel).

They put me at housekeeping department and I follow 2 fulltime workers which is Mathu (indian girls) and Reza (sabahan boy) team T01 (in charge 001-163 rooms) as kak Ayu (Supervisor) put me in this group.

My job is cleaning the toilet at checkout rooms (they provide the company phone for all teams that we can see how many rooms need to clean up).

The total rooms for today is 40 but I only clean 30 because I late arrive and I'm going back at 5.30 pm as kak Ayu told me so. She also told me from now on I must attend at 8am so I can go back at 5.30pm.

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Today my second day at here Tune Hotel as housekeeping.

Today we've got 38 rooms that need to be clean including VVIP rooms, family rooms, studio rooms and others.

We have a break time at 12.30 pm until 1.30 pm at staff rooms (food they provide).

Around 2.45 pm the manager which is Miss Carol ask 4 people to make a thumb print at office including me. So starting tomorrow I must do the thumb print before and after work.

We finish all the rooms at 5.10 pm and they teach me how to clean it up the tools, at where we should throw the rubbish and so on.

After finish all this then I'm going back at 5.45 pm.

On this day I still confuse and it's hard to recognize all people at this department beside surrounding Tune Hotel is hard for me to remember. I'm still follow the people and ask for their help.

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About the Tune Hotel
The Tune Hotel KLIA-KLIA2 with 452 tastefully decorated rooms is directly connected to the KLIA2 terminal via a covered walkway, allowing quick and convenient access to the terminal and the Gateway@klia2 shopping mall.
The hotel is a popular traveller choice as it is conveniently located next to the klia2 terminal.

Tune Hotel's core proposition is to offer a great night’s sleep at a great price. All of the Tune Hotels feature space-efficient, streamlined rooms focusing on high-quality basics: 5-star beds and powerful hot showers. Though minimally priced, the strategically located hotels provide housekeeping services, toiletries, electronic keycard access into rooms, extensive CCTV systems, and 24-hour security.

Tune Hotel KLIA-KLIA2 is for the discerning traveller in search of a stylish, budget friendly, airport hotel. Conveniently located just steps away from the KLIA2 arrival hall, it offers a range of value for money rooms that never compromise on comfort. The hotel features a 24 hour dining option, a full service bar, co-working spaces, and even corporate meeting rooms. Tune Hotel KLIA-KLIA2 has a range of innovations, such as Day Use Transit rooms, Park and Fly packages, and Priority Airport Check-in programs to help make our guest’s airport hotel experience as easy as possible.

Here the address of Tune Hotel, Lot Pt 13, Jalan KLIA 2/2, 64000 KLIA, Selangor Darul Ehsan, Malaysia.
03-87871720/21 (Reservation)
03-87871726 (MAKAN Restaurant)

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Day 3, I'm working at here Tune Hotel.

Today at 7.40 I already arrive and do a thumb print at office. After that, I'm straight away to loading bay where normally all housekeeping worker will gather at here to take all the tools before start working.

As usually my team still same which is T01 together with Mathu and Reza. We are doing the 37 rooms and mostly we get a VVIP rooms that need to be clean very properly.

At 12.30pm all of us going to take a break at staff rooms until 1.30pm. After that we will continues working and clean all the rooms that listed. At 2pm, Kak Ayu told me that tomorrow is my off day.

Around 5.20pm my team already finish and settle our rooms but my team members which is Mathu and Reza need to do the OT (overtime working) to helping other team which is team 2 to finish their rooms. But I can go back as usual.

Before going back I need to settle my team work which is put the tools and throw the rubbish. I collected all the rubbish at 1st floor and ground floor and throw it all before I go to office and make a thumb print to going back home.

At office around 5.37pm I hand up the letter from UMK that I forgot to give it to my manager which is Miss Carol. And finally I make a thumb print at 5.40pm and going back home.

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My off day.

Today is my off day which is I didn't going anyway and just stay at home while updating my padlet.

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Day 4 as internships

As usually, my team is 01 with Mathu and Reza. Today we've got 41 rooms that need to be settle.

At 12.30pm we already finish 19 rooms and we break 1 hour until 1.30pm.

We finish all rooms at 5.20pm but my team still got 3 rooms didn't make because of this rooms late check out at 7pm.

5.30pm I throw all the garbage and thumb print out.

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Day 5 at Tune Hotel

Today my team got 40 rooms and because of Mathu off day so my team is Reza and Kalai.

Today progress is a little bit slow then before maybe because of different people at my team 01.

At 4.15pm I'm swap with Kalai, she do bathroom and I doing bed. This is because they want teach me how making a bed.

7.10pm we collect all the garbage and throw it. Today we can't finish the rooms balance is got 5 rooms and we just take out all the linen.

We thumb print to go home at 7.25pm so today I'm doing an OT which means overtime working 2 hours.

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Complete 1 week my internships here.

Today my team 01 same as before with Reza and Mathu. Today we've got 40 rooms as usual while the other teams got 36/37 rooms to complete it.

Today I'm making bed with Reza while Mathu, she making bathrooms.

Total rooms that I do is 36 rooms and 3 rooms VVIP so Mathu take over because that rooms we must do a proper and make sure perfect while me continues doing bathrooms.

Today we finish all rooms except 1 room because the guest asking the receptionist to extant their booking.

We clear all things and throw rubbish at 5.30pm and thumb print to going back at 5.44pm.

This my first time making 36 rooms even have partner but it's totally so tired.

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The first day in my second week as internship worker at Tune Hotel.

Today supervisor assign me as public area with Najib. My first time to do this work but Najib guide me and told me what I must to do at public area or they called it PA.

At public area I must wash the woman and man toilet at public or for guest usually, surau man and woman and also locker staff and toilet as well man and woman.

After that, I sweep at corridor and moping that area.

Break time as usual at 12.30pm until 1.30pm and then continues checking the public toilet and others.

I also making a runner help to send the guest request for example send water, collect garbage at level 3 until level 6, send kettle by request and others.

At 5.30pm I'm going back home.

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Today I assign with team 01 as usual and we've got 42 rooms to settle it by today.

I do toilet because Mathu want finish the rooms faster and didn't want to stay and do ot.

Before break we already finish 21 rooms and we finish all of this at 5.20pm.

At 5.30pm I help them throw rubbish while Mathu and Reza setup the trolly and linen.

We going back at 5.49pm

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Today I assign with team 04 with Kalai we do rooms level 3 and level 4.

We have 36 rooms that must be complete by today. Before break we finish 13 rooms.

After break my team need to help team 01 to do their rooms. This is because team 01 they are making deep cleaning at 4 rooms.

Deep cleaning is where the team need to wash and wiping over all the rooms including washing the bathrooms and sink.

My team finish making 15 rooms (team01) at 5.30pm. Because my team helping team01 we must take out all the linen at our rooms at level 3 and 4.

Then we make an overtime working 1 hour and we thumb print at 6.30pm.

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Today supposed to be I off day, but they didn't tell me at here the off day is same day like last week which mean the off day didn't change. I come at work then other supervisor (Aisha) told me today I supposed to be off day but because I already thumb print then I continues work as usual and she arrange me to off day tomorrow.

Today we doing the same thing which is I assign at team 01 and we do 36 rooms.

We going back at 5.30pm.

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Today is my off day.

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Today I assign at team 01 with Reza and Kalai, we must finish the rooms total 40 rooms.

Before break already finish 13 rooms, but after break supervisor told me to backup team 03 with Thanes because one of her partner need to cover Aero.

Total rooms with team 03 is 23 rooms and I do bed at first. At 5pm I do bathrooms and she do bed with another one partner which is Saiful. He come to help my team and that's happen at another team also.

So every team has 3 team to finish all the rooms because the manager told me tomorrow is busiest day and many guest making a reserve for tomorrow morning.

All of the staff need stay back and cannot going back until finish the all assign rooms.

My team finish the rooms at 8.15pm and I throw rubbish at 8.20pm and going back at 8.30pm. So I making an OT 3 hours for today.

Today is very challenging until team 01 who already finish their rooms also stay back and helping team 02 to finish the rooms.

Most of the housekeeping staff stay back and going back at 8.40pm.

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Today my team have 45 rooms. I at team 01 with Mathu and Reza. I and Reza making bed while Mathu making bathroom.

After break we have 2 rooms that need to do a deep cleaning which is room 016 and 017.

1 room we finish the deep cleaning 1 hour and half. We do a deep cleaning with monitoring our manager Miny (Indian woman all staff called her as mommy).

We start doing the deep cleaning at 4pm until 6pm we finish and we continues making other rooms.

We finish rooms at 8pm so total I do OT is 2 hours today. We also drop 5 rooms because we cannot stay longer and Mathu don't have energy to continues.

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Today is first Ramadhan, happy fasting to all my friends and all muslim in the world. Hoping this Ramadhan has a miracle things with changing our life with better life straight to path of ALLAH.

As usual I assign at team 01 and today we've got 45 rooms even in Ramadhan month.

Today we didn't take a break, we continues making rooms until 1.20pm we take a little break for 10 minutes.

The other woman manager (sabahan), she told we must stay back and make sure the deep cleaning rooms yesterday finish with tip top condition.

But I cannot stay back and asking permission with Kak Ayu (supervisor) I must going back at 6pm because want to iftar with my family as promise.

Then I going back at 6pm and total rooms I do is 40 rooms another 5 rooms Reza and Mathu continues.

As I know they drop 2 rooms because Reza also want to iftar at outside and don't want to do more OT.

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Today I assign as PA which is public area.

As usual public toilet, locker staff and toilet, also surau.

Moping and sweep the corridor and also courtyat (usually guest eating place but outside restaurant and smoking).

I also sending the guest request like towel, kettle, cup and others.

I going back after finish collect garbage at level 3 until 6 and after finish sending water bottle. So I'm going back at 6pm after inform Kak Ayu.

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Today also same I assign as public area like yesterday. At 9.30am I collect all the rubbish from level G until level 6. I also do a runner to sending the guest request.

After finish public area I take a break from 12.30pm until 1.30pm.

After break Azim (supervisor) ask me to help team 03 with Bobby and Nurin (intern).

This team total rooms is 37 but I help them 26 rooms. I do toilet while they two do bed and we finish it all rooms at 5.30pm.

I help them throw rubbish and they setup trolly and we going back at 5.54pm

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Today is my off day.

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Today, I'm still doing public area like before.

Public toilet, locker room staff, surau, court yard (as picture) and corridor.

After that, the supervisor (Azim) told me after break I help team 03 with Lofa (intern) and Bobby to finish their rooms.

I start helping them at 1.40pm and finish 16 rooms at 5.30pm.

I clear rubbish with Lofa, thumb print and going back.

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Today they put me on making rooms.

Today I and my partner Lofa (intern) team 03. They assigned our team to clean 36 rooms + have 5 make up rooms.

First we do the make up rooms and until at level 6 we got an request direct from guest to make up his room. So total we've got 6 make up rooms.

After we clear all that, we going to take a break at surau from 12.45 pm until 1.35 pm.

We continues our rooms at level 4 as usually I'm making toilet and my partner making bed (even though I actually want making bed).

We cannot finish our rooms because of my partner doesn't want to making an OT today.

We only finish 16 rooms and we drop 20 rooms at 5.30 pm.

After that we clear our trolly, rubbish, thumb print and going back.

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Today I'm doing rooms with team 01 (Reza & Mathu).

Total rooms we have is 42 rooms. We do it without having a break.

Half Mathu do the rooms and half I continues while she doing bathroom. It is because she tired and didn't get enough sleep.

We settle it at 5.40pm and after setup all the trolly and rubbish then I going back at 6pm.

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Today they put me with Kalai which is team 02 and we have 37 rooms to settle it by today.

Kalai do the bed and I do the bathroom.

We finisih 17 rooms before break and continues do the rooms at 1.30pm.

We finish all the rooms at 6.20pm and as usual we setup the trolly and garbage before going back.

I going back at 6.30pm which mean I'm doing OT 1 hour.

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Today is same like yesterday which mean I team 02 with Kalai and do total rooms is 37.

Today is a quite fast we do, before break we settle it 19 rooms.

We break at 12.40pm and going back do the rooms at 1.45pm.

Today also we settle the rooms early at 6pm and do setup all the things and I going back at 6.30pm like yesterday OT 1 hour.

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Today I've got team 04 with Lofa (intern) and we are doing makeup rooms only.

By requested we settle 7 rooms, after that we need to do the room for group total 13 rooms at level 3.

After we finish all rooms we take a break at 12.50pm and continues doing the makeup rooms at 2pm.

We finish all rooms at 4.30pm and we helping to counting the linen at loading bay.

After that we thumb print and going back at 5.30pm.

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Today is my off day, nothing much to do maybe because of fasting and I don't have any activities. But while resting at home I'm making an update my padlet about my activities during internship at that hotel.

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Today I'm making room with Thanes which is team 03. We have 36 rooms in total.

While we doing the room we also need to do a makeup room.

Total for makeup room is 6 and total room we do is 30 room include makeup room.

We also drop 12 rooms which mean we cannot make it complete today.

Today also I'm doing an OT 1 hour.

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Today I got a team with Lofa (intern) and we are team 04.

We've got 30 rooms that need settle it today but I don't have any confident that all rooms we can complete it because we also need to do an makeup rooms as guest request since we are last team.

Today we do 14 rooms and makeup room we do 8 rooms. So total rooms we only do is 22 rooms but we drop the rooms which mean uncomplete room is 16 rooms.

Today also like yesterday which is I do an OT 1 hour.

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Today I assign at team 03 with Thanes (indian girl).

We have 39 rooms at level 2 and level 3.

Because of so many stain at linen, we didn't get enough linen and we also drop rooms.

We finish 30 rooms, 4 rooms don't have duvet cover and 5 rooms we only take out linen that's mean we drop that 5 rooms.

Before we drop the rooms, we already ask the permission with supervisor which is Rose.

After that we finish all this at 7.25pm, after we setup all the trolly we thumb print at 7.30pm.

Total I making an OT is 2 hours.

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Today I assigned team 04 with Thanes (indian girl).

We have 34 rooms that need to be settle it but as usual we also have to do request makeup rooms because we last team.

We only settle 24 rooms and we do 4 makeup rooms. We also settle the request like kettle, mug and other facilities.

After that we ask permission Rose (Supervisor) to going back earlier since our rooms didn't settle it.

We going back at 6pm.

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Today I assigned at team 01 with Mathu and Reza also we have 40 rooms that need to be settle it since we doing floor G and level 1.

Mathu also asked me to do a bed with Reza it is because she cannot do since she don't get enough sleep.

Before break we already do 28 rooms and continues after break at 1.30pm.

Supervisor also ask our team to do 2 rooms that doesn't listed in our knowcross.

We finish all rooms at 5.10pm and after set up all that we finish 5.20pm and we also waiting the time at locker room staff.

After that we thumb print at 5.30pm and ready to going back.

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Today I take an MC just because I didn't feel very well. To be honest, I didn't feel well since 3 days ago but I didn't going back home and didn't tell supervisor just because I want to settle my rooms with my partner and don't want my partner worry about me. After Sahur, I massage my supervisor Kak Ayu and message in group tell them that I cannot attend today.

At home, I take medicine (panadol) since I cannot fasting (period pain) and just laying at bed. Other wise my body feel very sick and paint maybe because of work.

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Today my off day

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Today I've got a team 02 with Bobby (sabahan boy). They give our team 36 rooms that need to be complete.

When me and Bobby do the first room, the supervisor make a change due to Rezza get an MC and last minutes inform. So, Bobby go to team 01 with Vithiya while me they ask Nisa (intern) to do a room.

Today we didn't take any break because Nisa and me want to back early and don't want to drop any rooms.

When we making a rooms at level 1 team 03 which is Najib and Fatin (intern) help my team to settle the rooms.

At 6.20pm we already settle the rooms with help team 03 and setting all the trolly and going back at 6.30pm.

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Today I've got team 02 with Kalai and we assigned 38 rooms that need to be complete.

As usual I do a bathroom since Kalai is more fast doing the bedding.

We finish at 6pm and going back at 6.30pm.

Total rooms we finished is 37 rooms and another one is dnd (do not disturb).

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Today I'm doing rooms with team 01 with Reza and Mathu and we having 45 rooms that need to be complete today.

As Mathu request, I and Reza do bedding and she do toilet.

Before break we already do 28 rooms without we notice and we settle at 5.45pm and going back at 6pm.

We take a break only 30minutes just because Mathu want to settle rooms quickly and want to go home because she have something to do.

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Today is my last day at housekeeping department. Who expect that times go so fast. I think like yesterday I'm a new intern.

Today I've got team 02 with Vithiya and this is my first time got a one team with her. We've got 38 rooms that need to be settle.

When we are doing the rooms the supervisor Kak Ayu bring new person which is Alisya (new intern) that we need to teach her properly.

Before break I'm do the toilet while Vithiya teach her to do a bedding. And after break I teach her to do a toilet while me and Vithiya settle the bedding.

We already do a 34 rooms, 2 under maintenance, 2 not check out yet and 1 rooms extra we do an occ rooms. So total rooms we do is 35 rooms.

After finish the rooms we teach the new intern how to setup al trolly and keep it and how to throw rubbish. at 5.30pm we finish the rooms and at 6pm we thumb print and going back.

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Today is my first day at F&B Department and he Barath the supervisor there ask me to enter shift middle at 9am-6ppm during WhatsApp yesterday.

The supervisor which is Noor Salam told me about F&B department and about breakfast a little bit.

After Barath enter, Barath teach me about how to serve customer and we are doing role play.

At 11am, VC (sabahan girl) teach me how to setup the staff meal at level 1.

At 3pm, we got briefing about target and tomorrow townhall which is Mr Lim (Boss) will coming at Tune Hotel.

After briefing, I help others to setup mini bazar at outside restaurant and also setup back the courtyard.

I'm going back at 6pm after get a permission with Barath.

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Today I enter morning shift at 6am-3pm.

My task today is cleaning the restaurant due to Mr Gareth (Boss Son) want to come for townhall.

I also taking care the hostess. This task is simple just take a look my sejahtera guest and ask for room number before enter for breakfast.

At 11am we've got a townhall at makan restaurant. I also join to hear what they want to said.

At 2pm I clearing the staff meal at level 1. After that, I must going back at 3pm due to supervisor ask to swap shift with other intern tomorrow.

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Today my shift is morning at 4am-1pm due to change with other intern.

At 4.30am we already open the restaurant, lamp and others. I take care of hostess (as picture) to check the list rooms before guest enter the restaurant.

I also helping to clear the dirty plate. I at hostess until 10am. After 10am we clear the buffet, sweep and others.

When I take care of hostess, I also take care of courtyard area to make sure clean.

We didn't get any guest or customer, until at 1pm we've got 1 customer but at that time, it's my time to going back.

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Today I morning shift at 6am-3pm. As usual after thumbprint I direct go to hostess and check list the guest enter.

After that helping a little bit at floor and clear courtyard.

After breakfast, around 10am we clear breakfast buffet and prepare staff meal.

Around 1.45pm I got a short briefing about TCI (Task Competency Inventory) by Hidayat (supervisor).

After briefing, I'm clearing the staff meal and at 3.15pm I'm going back.

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Like yesterday, today I'm still shift morning at 6am-3pm. And I still at hostess but not too long.

After breakfast, we clearing like before and also sending the staff meal. Around 1pm, the F&B manager (Miss May) told me to backup the housekeeping because they lack of main power and need to settle rooms.

But not too long until 3.15pm and I must go to training room because have orientation about Tune Hotel by Jessi Assistance Manager of Tune Hotel.

The orientation finished around 5.30pm and after that I thumb print and going back.

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Today is my off day

Because of Barath didn't aware about my schedule and I told him that this week I don't have any off day and he give me this day.

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Today I shift at morning 6am-3pm, and still I part of hostess and courtyard.

After breakfast at 10am, when we are doing the cleaning the guest come around and want to have an lunch.

I take an order every customer and also sending the staff meal and rooms service (sending food at rooms and customer paid at there).

At 1pm, we don't have a customer dine in but still do a rooms service. At 2.35pm I clearing the staff meal and we having a briefing at 3.10pm.

After briefing end at 3.45pm, I directly going back home.

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SELAMAT HARI RAYA AIDILFITRI MAAF ZAHIR DAN BATIN.....

Today is my off day but I'm shock this year we celebrate the Hari Raya early. But still glad first Raya I'm off day.. Happy celebrate Hari Raya for all...

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Today I'm working wearing Baju kurung because of 2nd day of Raya.

I'm shift morning at 6am - 3pm. As usual I take care of hostess and courtyard.

At 10am I helping inside clean the buffet because of raining and courtyard I let it first.

At 10.35am i start tidy up courtyard due to rain stop. At 11.20am I send staff meal and send isolation meal.

After that I open the umbrella at courtyard and sweep. After that I clean the garfu and sudu and also continue clean the plate.

After that I take a rest and eat my lunch at 2.40pm, at 3.20pm we got an briefing about 10 minutes and then I'm going back.

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Today I shift morning as usual at 6am - 3pm. And my duty is same which is hostess and courtyard area.

After breakfast during cleaning time around 10.30am they told me to cover the gurad post.
Around 35 minutes I go back at Makan restaurant and send staff meal at level 1.

After that again they send me to cover guard post at 12pm. And I be there around 25 minutes.

When I cleaning the cutleries and plate, again at 2.30pm they told me to cover at guard post. This time a little bit long around 3.25pm I go back at Makan restaurants.

Because of late already I just hear the few things of briefing only. Then going back and thumb print at 3.35pm.

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Today as usual my shift is 6am - 3pm and I taking care of hostess and courtyard.

Today I'm more to do the room service, which is sending food at guest rooms.

After 10am we clearing the buffet and others.

At 11.20am I sending the staff meal and after that at 2.30pm I clearing the staff meal and at 3pm we have a briefing around 15 minutes.

At 3.20pm I going back home.

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Today I shift morning at 6am-3pm today I'm taking care of buffet due to VC didn't feeling well & feel so cool inside while she taking care of hostess & courtyard.

But at 9am we swift which is VC at inside while me at outside.

At 10, we clearing the buffet breakfast until around 11.25am then, I send the staff meal at lvl 1.

I wipe the cutleries and clearing staff meal at 2.30pm.

After that we got an briefing until 3.15pm then going back.

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Today I arrive at 5.47am early then before.

At 5.55am I need to clear staff meal because of shift afternoon didn't clear it yesterday.

Then I send the isolation at 6.30am.

Today I take care of buffet because of  VC still didn't feeling well.

As usually, after breakfast we clearing all things and send staff meal at 11am.

After that we have briefing at 3pm and going back at 3.30pm.

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Today I take care of hostess and courtyard.

After breakfast we do the same things which is clearing the buffet, sweep and others like usually.

At 11.15am, I send the staff meal & the isolation.

After that, I continue clearing like usually we do which is the cutleries, plate and others things.

At 3.10pm start the briefing for tomorrow that Mr Lims (Boss) want to come around.

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Today I come to work early which is 5.40am I already at there.

I do a cleaning at courtyard and also inside restaurants.

After that I take care of buffet breakfast. And Mr Lims (Boss) come around at 7am, he just look around and then go.

At 9.30am I swipe work with Peijia which means she take care inside and I take care outside.

At 12pm I need to cover at post guard until 1.20pm and at 2.33pm I clearing staff meal and send the meal for room service.

After that we have briefing at 3pm until 3.30pm and then go back.

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Today my routine job as usually, taking care outside.

After breakfast at 10.10am we start clearing the buffet and others.

At 11.25am I send staff meal. Today we don't have any isolation to send.

At 12.10pm I need to cover the guard post until 1.22pm.

After that I come back and continue my work which is wipe the dish and cutleries.

At 2.05pm again they send me to cover guard post due they need to pick up guest at aero. I cover there until 2.55pm.

After that at 3.10pm we have a briefing and going back at 3.40pm.

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Today is my off day due to extend (monday is my off day) because lack of main power and other things. But it's okay I'm okay with this.

# data[].attributes.body
Today as usual, I take care of courtyard and hostess.

After finished breakfast, I sweep and mop the floor.

At 11.45am, I send the staff meal. After that, I continued wipe the dishes and cutleries.

At 3.15pm we have a briefing and going back at 3.44pm.

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Today like usually, I'm morning shift at 6am-3pm.

Today a little bit busy because today we've got 200 pax for breakfast buffet.

I'm not only taking care courtyard and hostess, but if doesn't have guest come and I will helping the floor which means inside the restaurant.

Clearing plate and others things that need to be clear and topup what needed.

After breakfast we a little bit late clearing the buffet which is we clearing at 10.15am. But we catch up all the job task that we need to do as usual.

After that I clearing staff meal at 2.30pm and do a room service.

We have a briefing at 3.10pm and going back at 3.40pm

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Today I still morning shift and today not too busy like yesterday.

I stay inside which is buffet while Luqman (intern) stay outside which is courtyard.

At the same time Luqman also help me to taking care of floor. As usual at 10.25am after breakfast we clearing the buffet and do a cleaning.

Luqman clearing buffet part while me clearing floor (sweep and mop).

Luqman sending the staff meal while me wipe plate and cutleries.

I clear the staff meal at 3pm, and after that we have a briefing as usual.

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Today I taking care inside until 8.30am and after that swipe with Shida(staff) and taking care outside until 10am.

After 10am we clearing breakfast, I clearing buffet part while Shida sweep and mop floor.

After that we clearing other things like usual, cutleries and plate.

At 2.30pm, I clearing the staff meal and we got a training about 'Chainaware' (don't know how to spealling).

'Chainaware' is about the white and glass we use at MAKAN, example plate, coffee cup, baby plate, coffee plate and other).

This training is handling by Barath (Supervisor).

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Today we've got 4 staff for morning shift because we get an info that today we got 50pax for lunch.

So as usual I take care outside and clearing the courtyard since 3 staff already taking care inside.

After 10am, I clearing buffet part while Shida sweep and Dominic (Supervisor at MINUM) wipe cutleries.

After that I send staff meal at level 1 at 11.30am. And then start wipe plate and other things related.

At 2.30pm I also clearing the staff meal and we got an info last minutes the guest flight is delay at Johor due to heavy rain. So the lunch group is extend to 6pm.

After briefing we have a training like yesterday. Today is about 'Silverware' which means is the silver things that we use at MAKAN. For example is spoon, fork, knife, buffet things and other.

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Today I taking outside (courtyard and hostess) until 8.40am and after that taking inside restaurant until 10am.

After I send the staff meal and wipe cutleries they ask me to cover guard post. That time is around 1.55pm until 3pm.

After that we have a briefing like usual and going back after finish briefing.

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Today is my off day. As usual, because of the restaurant busy and need more staff so my off day should be on Monday extend to Wednesday.

Happy working.

# data[].attributes.body
This week I got an afternoon shift which is 3pm until 12am.

After thumb print we need to hear the briefing first before start working. Briefing start at 3.10pm until 3.30pm.

Serving customer as usual and sending staff meal at 5.40pm and clearing staff meal at 10.35pm.

I also do a room service and serve customers at restaurant. We don't have too much customer but we have a more order at room service.

At 11.45pm we got an last order and I wipe the cutleries after that sending the last order to rooms and going back at 12.30am.

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The picture is the guard post that always we need to cover if they need to pickup guest at aero and epsom

Today briefing at 3pm until 3.15pm. Don't have so much issue like usual.

After briefing, I'm learn how to making an ice lemon tea by Hidayat (supervisor) at 3.30pm. After that, we serving the customer like usual and today a bit busy because we've got a group with flight delay.

After that they ask me to cover the guard post at 9pm until 10pm. After that we close MAKAN at 11.45pm a bit late because we still have customer get in into restaurant.

After that, I wipe the cutleries for tomorrow breakfast and I going back at 12.20am.

# data[].attributes.body
Today we start a briefing at 3.10pm until 3.30pm.

Today like yesterday a bit more busy because of flight delay. And also today we need to close MAKAN at 11pm because we have a pest control to do at MAKAN.

Before that we already start do a cleaning and packing at 10.30pm and I also start do the cutleries at 11pm.

But around 11.20pm we got an info that pest control is postpone due to rentokil is not available now.

But we still proceed to close MAKAN as Miss May (Manager) mention. Today I'm going back at 12.10am.

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Today the briefing start at 3.20pm, a bit late because we have an event at 3pm-6pm. This is my first event that I handle or I have with afternoon team.

Even though we have an event, but we still accept the customer as usual and I send the staff meal at 5.40pm.

After the event finish at 6pm, we clearing the buffet. I also sending the food to room service.

They send me to cover the guard post around 8.20pm until 9.25pm. And also at 10pm until 11pm they ask me the same thing which is cover guard post again.

After that, I sending the room service until 12am, and then wipe plate and cutleries. Lastly I going back at 12.25am.

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Today is my off day. Didn't do much just rest my body and having a 'me time' by watching movie.

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Today I morning shift. As usual I do an hostess and courtyard. But I also cover the floor because today a bit busy like we have 228pax for breakfast.

After breakfast we tidy up like usual, the new staff (Adsman) do the buffet things while me sweep the floor.

Around 10.30am they ask me to cover the guard post until 11am. After I come back, the new staff continues do my job which is mop the floor.

After that I sending the staff meal around 11.25am at level 1.

After that we wipe the plate and cutleries and again they ask me to cover the guard post at 12pm until 1.25pm.

Then, we serve customer like usual and after 3.25pm still don't have any briefing then I just ask the permission with Abd Salam (Ass Manager) to go back.

# data[].attributes.body
Today shift morning as usual. The first thing I do after thumbprint is clearing courtyard.

After that, I do the hostess and courtyard. After breakfast I do the floor which is sweep and mop.

At 11.05am I cover the guard post until 11.30am. After that I return and continues wipe cutleries. At 12pm they ask to cover the guar post again until 1.25pm.

After that, still the same at 2pm until 3pm I cover the guard post. And at 3.10pm until 3.30pm we have a briefing.

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Today a little bit busy 230pax for breakfast. At time 7.30am until 8.40am the group of motor gp has come to breakfast. And the restaurants is look pack and busy already.

I as usual do the hostess and courtyard but sometime I cover the floor.

After that around 9.20am the restaurant start slow down. And at 10.15am we start clearing the buffet.

I clearing the floor sweep and mop. After that start to wipe the cutleries and plate.

At 12pm I sending the staff meal and clearing at 2.40pm.

At 3.10pm we start a briefing and I'm going back at 3.55pm.

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Today I work 12 hours because have an big event and this same goes to all staff here.

Today my shift is morning 6am-6pm. My job is same as before take care of hostess and courtyard.

This morning is busy for us, we've got 295pax for breakfast. Sometime I also cover the floor because this morning only have 3 person and Datu (staff) also help us and back home late.

Breakfast finish at 10.10am and we start clearing the buffet, floor, bar and courtyard.

At 12pm, sending the staff meal and others staff that enter work at 12pm-12am helping us to wipe cutleries and plate.

After that we start setting the buffet again for the event. They also setup the PA system for the event used.

Then we got an briefing by Miss May (Manager of MAKAN) about the event start 3.20pm until 4pm.

Today event we called it private event which is AirAsia RENUKA event (120pax) and also MOTO RACING event (30pax).

After that at 6pm the morning staff can going back after inform Barath (supervisor).

# data[].attributes.body
Today I'm shift morning at 6am-3pm. As usually I do an hostess and courtyard.

Today is really busy because we've got 377pax for breakfast. We got help by Datu which he is night shift until 9am.

Breakfast finish at 10.10am and we clear all thing by slowly moreover today we don't have any event like yesterday.

I send staff meal at 12pm and clear it at 2.25pm. We finish wipe cutleries and plate at 3pm.

We got briefing at 3.10pm until 3.25pm.

# data[].attributes.body
Today got an event as they told yesterday in briefing which is birthday event 30pax.

Today breakfast is still busy 265pax. Around 9am the breakfast start slow down a bit.

Today, Datu also help morning team until 9am. After that breakfast close at 10am.

Start doing the cleaning and I clean floor then VC cleaning buffet part.

After that we start setup the buffet for today event. After that, we wipe plate and cutleries as usual.

Then event start at 2pm and I'm clearing staff meal at 2.45pm then going back at 3.25pm.

Furthermore, today the briefing start at 4pm but Barath (SV) said I can go back as usual.

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My off day.

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Today I'm morning shift at 6am-3pm. Today we do more cleaning, wiping dust and other things because of Miss Wendy (HQ) coming.

Today breakfast is not busy, we only have 66 pax.

After breakfast we clearing all things (the buffet and others).

At 11.20am I send the staff meal at level 1. After that wipe the cutleries and plate.

I sending the room service and around 2.45pm I clearing the staff meal.

At 3pm, we having a briefing, said about deep cleaning must do every Saturday start this week.

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Today I'm supposed to enter afternoon shift 3pm until 12am. But I have an emergency which is my grandfather pass away yesterday at 9.30pm. And today he is in the grave and I cannot attend to work since after maghrib we do a tahlil for him.

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Today I came to work as usual and give the dead letter to Barath.

At 3.10pm we have a briefing until 3.30pm. After that I wipe the glass door and arrange the cutleries.

After that at 3.45pm the housekeeping ask me to help them to do a rooms with 2 person from FO (Front Office).

We start to setup the linen and bring it to level 4 and make a rooms at 4.20pm.

After that we just finished the 17rooms because 2person from FO want to going back at 7pm.

After that I setup back linen and throw the rubbish at until 7.30pm.

Then I continues work at MAKAN restaurants to serve the customer and do a room service.

At 11.30pm I start to wipe the cutleries and arrange the cutleries at cutleries station.

After that I wipe the glass for breakfast and going back at 12.35am.

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When I entre to the restaurants, I wipe the glass door and serve the customer.

At 3.15pm we got an short briefing because today we need to do a proper cleaning and serving cause have an Mr. Navin and Mr. Lim's son come to restaurant.

I and Datu setting the table for Mr. Navin at 3.40pm while at 6pm I and Pei jia setting the table for VVIP after Mr Navin and Mr Lim's son already going back.

After that around 8pm we got and VVIP customer which is Datuk Din. We serve and ala cart menu that they already booking.

VVIP is not everyone can serve only certain people need to serve. And I just do a backup for Pei Jia serve the water for them.

I just serving the other normal customer and do a room service.

At 10pm I clear the staff meal at level 1 and start wiping the plate and cutleries at 10.30pm since we run out of the cutleries.

At 12.20am after clearing the needed I get a permission to Barath to going back home.

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As they mention in group Whatsapps, today the restaurant should be have an pest control at 2pm until 6pm. All afternoon staff no need to thumbprint to entre work.

After come to work all of we go to MINUM side and stay there to process Rentokil do their work.

While waiting the ass manager do a training at MINUM to all staff at there exclude kitchen staff. The training is about 10 basic step service.

The training from 3.25pm until 4.10pm. After that the morning shift going back and we got an info at 5pm we need to open the restaurant due to Rentokil postpone to tomorrow.

After that I wipe the cutleries due to morning shift didn't do and other staff setup restaurant and clear staff meal that morning shift forgot to clear.

At 7.15pm, start the busy time for us and MINUM side. Around 10.45pm I go cover guard post until 11.10pm.

Then helping kitchen prepare the food for flight delay 100+ and send to KLIA2 at arrival. After that, I going back at 12.30am.

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Today I'm afternoon shift. Like yesterday I'm assign to take care of floor while looking at courtyard.

Around 7pm, the restaurant start busy with ala cart and voucher flight delay.

Busy non stop until 11pm. But at 10pm I collect the staff meal and send the room service.

At 11pm I start wipe the cutleries and plate because I already ask permission to Barath to going back home early.

Sharp at 12am I'm going back home.

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Today is my off day.

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Today I'm morning shift.

Today breakfast is not busy like before, today we only got 128 pax.

I'm taking inside (buffet) and floor with Adsman (new staff) while we have Fatin (intern) taking hostess and I teach her about courtyard and else.

After breakfast, I teach Fatin how to clear the buffet and send staff meal.

After that as usual we don't have any guest and we doing the cleaning.

At 2.30pm I collect the staff meal with Fatin and briefing at 3pm until 3.20pm. After that we can going back.

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For today we only have 112 pax for breakfast. Like yesterday not busy at all.

After clearing breakfast, at 12.30pm until 1.20pm I cover the guard post.

After that, we do more cleaning the whole restaurant exclude the part that we can't do we didn't do.

Briefing at 3.15pm until 3.35pm. Then going back.

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Today breakfast like yesterday, didn't much different. Today I'm still doing the same but sometime I take care hostess and courtyard sometime I cover floor.

After breakfast, I do the staff meal and take order from guest mostly voucher customer.

After that, we do a briefing about today and we have a coffee training after finish briefing at 3.25pm.

Coffee training we got an staff from TCK come and brief us about coffee machine, coffee, art and others.

Before the training finish we do a Q&A. After that we finish the training at 4.50pm.

Then we got an picture for reference and going back.

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Today I'm doing the hostess and courtyard since one staff have an off day today so we have 4 staff included SV.

After breakfast we do a fast cleaning, because of we have an event for 8pax staff Air Asia at 12pm but the guest come at 1pm.

Only two staff that be assign to run the event which is Adsman and Datu both of them is senior waiteres. While me serve the normal guest and Hidayat take care of Bar side to make a drinks for guest.

After that we have a short briefing from 3.10pm until 3.20pm. Then morning staff can go back.

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Today we got 143pax for breakfast as expected didn't busy at all. Today I come to work late 6.30 I thumbprint, because my car got an problem. But I already inform the morning staff about this.

I taking care of hostess and courtyard while Adsman and Datu inside.

After breakfast we do a cleaning as usual then serving the few customer the after 1pm we do a take away. This is because today we got an Rentokil to do a pest control.

The restaurant close at 2pm until 6pm.

We start do a wrapping and cover the space at 1.15pm then we move to MINUM side and stay there.

At 3.40pm I'm going back without thumbprint after having a permission from Abdul Salam (Ass Manager).

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Today I'm not feeling well and as usual today I'm taking care hostess.

After breakfast I'm counting the pax of brakfast as I learn before.

Then we do a cleaning for breakfast and others.

I send the staff meal because one of theF&B staff need to cover guard post.

After that serve the customer as usual.

At 3.10pm have a briefing until 3.30pm, then can go back.

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Today is my of day

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This week I request for morning shift because I didn't know when my lecture want to do a google meet to ask about LI.

Today we have 110pax but not busy at all.

Around 8.45am breakfast start going slow. I making a counting for breakfast pax around 9am.

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Today breakfast still not busy just like before.

After I enter to work, I'm checking and clear the courtyard. During breakfast time, I'm helping Peijia at floor while take care of hostess.

Then after breakfast finish, I'm sweep the floor and clear the courtyard while Peijia clear buffet area.

After that we setup the buffet again for small event 20pax with air asia staff. The event start from 12.30pm until 1.30pm. Before that I send the staff meal around 12pm.

After finish the event, I clear the buffet and wipe the plate. And then we have a shot briefing about this dinner event. After that we thumbprint to go back home around 3.20pm.

# data[].attributes.body
Today the breakfast is not busy at all, 95pax only.

Same routine like before this.

After breakfast I send staff meal, wipe cutleries and wipe plate.

Then we do a cleaning because tomorrow HQ people want to come.

We serve customer as usual and then at 2.40pm I clear staff meal and having a briefing at 3.17pm until 3.45pm.

Today also we have a training is about item 86.

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Today the restaurants not busy at all only got 98pax for breakfast.

I'm taking care of hostess and courtyard and I cannot leave the hostess because today Mr. Lim and HQ people might come in restaurants.

Around 9am, HQ people already came and after breakfast they comment about the buffet and restaurants until 11.15am.

After I send the staff meal at 11am, we clearing the buffet at 11.20am then Mr. Lim come at 11.45am.

They finish all the things around 2.30pm. We've got an briefing at 3.15pm.

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Today we got 128pax for breakfast. The busy come only early morning at 6am-6.20am. After that the breakfast is not too busy.

After breakfast, around 10.45am I cover the guard post until 11.50am.

After that I helping to clear the things and again I cover the guard post at 12.50pm until 1.40pm.

Then I take my things and move to MINUM because MAKAN has an pest control.

Today don't have any briefing because all of staff do a deep cleaning at aero hotel (cafe) for opening soon.

# data[].attributes.body
Today we've got 112pax for breakfast. Not busy at all but people keep coming so it's look like we busy.

After that clearing breakfast as usual, then take order from customer and do some cleaning.

Then, I discuss with Barath about claim hours and PH which that I get 4 PH that I can claim as off day and 3hours to claim.

At 3.10pm we have a briefing and I send the room service. Briefing end at 3.55pm.

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Today is my off day so nothing much just lay on my bed and do my Padlet.

# data[].attributes.body
Today we got 118pax for breakfast, I taking floor and buffet while teach new staff about hostess and courtyard.

After breakfast we clearing quickly because today we have a pest control.

At 1.45pm we already move our things to MINUM and MINNUM will open at 2pm cause MAKAN close.

Around 12.10pm until 1.15pm I cover guard post and around 2pm until 3.15pm again I cover the guard post.

I going back at 3.20pm.

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Today total the breakfast is 133pax and today also people come at earlier morning.

I'm taking care hostess at 6am until 7.30am then I'm cover inside which is buffet and floor.

After breakfast we clear buffet and serve customer.

Around 11.30am I teach new staff to send the staff meal at level 1 and teach how to clear the staff meal at 2.30pm.

Around 1pm, I learn how to take a stock at level 5 with Hidayat.

At 3.10pm have a briefing and going back at 3.35pm.

# data[].attributes.body
Today breakfast also slow and I taking care floor while new staff taking care of buffet and other staff at hostess.

After breakfast we clear all thing like usual.

At 12pm I'm going back because of claim hours the day that I'm making an OT.

Before going back Hidayat give me a sheet to fill up about the supervisor and works. Must return to him at Saturday.

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Today breakfast a bit busy but not too much busy.

I'm taking care inside because have to take a review as much as possible.

After breakfast we clear buffet as usual and serve the customer.

I also do a room service and also around 2pm I learn how to receive stock fron supplies with VC.

At 3pm have a briefing and going back at 3.30pm.

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I do an hostess today breakfast due to I'm not feeling well.

After breakfast clear as usual and I take care of floor and courtyard which is sweep and mop.

Around 11.30am I'm swnd a staff meal and at 12.30pm because of doesn't have any customer we sit and do a task that Hidayat give to us before this.

After that we do cleaning a bit due to today we don't have any pest control.

At 3.15pm we having a briefing and going back at 3.40pm.

# data[].attributes.body
Today breakfast around 180pax. A bit busy because we have group herema.

We also have an small event 50pax today at 12pm.

Today I taking care of courtyard and hostess due I'm still not feeling well.

Around 9am, I still cannot hold my sick and Hidayat ask me to take an mc today.

Then I going back at 9am and give him an mc around 11am.