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Day 3
Walk out of the LONELY world!

It was the third day for my SIEP. I started my work by wiping up the mirror of the "Open Kitchen" concept which featuring the highly-skilled chefs working in the kitchen. After finished with cleaning up all the mirrors, I went to mix around with my coworkers so that I can strengthen the bond between us.

Not only that, I also try to get close with our customer so that they would have an enjoyable meal and would come again here next time. There were actually many regular customer have their meal here. Therefore, to increase the sales of our restaurant, manager would always remind us to give the extraordinary service to our customer. Examples were greeting them with their name and provide some necessity before they ask. I could be seen what they should need by their gesture.

By giving these services, customer would feel that they were mostly welcome and had their meal again. I have been praised for the quick action and hospitality provided to them. Just by these simple praised, I felt very happy that someone have acknowledge my hospitality. These are also one of the reason why I choose to continue my degree in hospitality.

It gives me the strength to work rather hard so that I could help out other more often. This action of mine is not only to satisfy myself but also to others. Not to mention, I continued my work on cleaning up the dishes, wiping and setting up the table. This routine continue everyday from day to night.

Although I have been doing the same thing from morning to night, I would took it as a training for myself as I could actually learn many skills here just by how to clearing up the table. I felt happy today.

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Day 9
Happy and Sad!

When I started to get along with my coworker here, I have to bid farewell to them. There were a mixed feeling in me as I'm happy that I'm going to complete my SIEP soon but at the same time I'm so sad to leave my coworker. Although I'm going to leave, I still did my best and give the best service for the customer.

I just continued to work just like the past few days. I hope I could give them a good impression of mine in them. I was in charged of serving the food for an hour when my colleague were having break. Challenge started again. It was so difficult for me to complete this challenge.

However, I did not felt defeated instead I am ready to challenge this mission again tomorrow. After my break, I continue to serve customer and present menus to patrons and answer questions about menu items, making recommendations upon request. Eventually it was already 9.15pm, I started to clean up and swept the floor. After finished cleaning up, we get to off work. I felt sad as I have to leave my cowor

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Day 1
A nervous day!

It is the first day of my SIEP project. To start of, I could barely sleep last night as I'm so nervous for my first day of work at Dragon-I Restaurant Aeon Ipoh Station 18 as a waitress. Dragon-I is a food and beverage industry who focus on the quality of the food and customer service given to the customer. Before I started to work at 12pm, we have a short meeting from the manager, Patricia Wong. I have been introduced to other colleagues so that i could get a long and cooperate well with them.

There are butterflies in my stomach but at the same time I'm also excited to look forward for my job. I'm instructed by an experience captain, Leum Mei Kei on what to do. I have been trained to greet "Huan Yin Guang Lin" which means welcome and smile once the customer come in and to remember the table number.

Besides that, I have been taught on the regular basis of a waitress like how to clear up the plates, how to deal on customer needs and wants, perform cleaning duties, such as sweeping and mopping floors,  tidying up server station, clean food preparation areas, facilities, or equipment.

There are many things that i have to memorize and remember. I felt very guilty as I have made a lot of mistake and cause a lot of problem to my coworker. I felt very stress as well as I can't perform well. I promised myself to not give up and bravely faced the trouble that troubles me.

On the other perspective, I actually have learn a lot of experience from my coworker. It has been a good experience for me to improve my weaknesses.

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Day 2
A lonely day!

As usual I started work at 12pm. There were not many customer so, I have been instructed to wipe the menu as some of it was covered with dirt which have stain of spilled sauce on some of the pages. After I have done my job, i did not know what I should do next. I felt so lonely as I am still not close with my coworker. There are not much conversation between us.

I do not know who should I talk to as most of them seem so busy except for me. Hence, I approached one of the captain, Ah May to ask whether she needed my help. She taught me about the dishes our company provided on the menu so that I could help out to take up customer order when there are crowd.

When the clock struck 1.30pm the restaurant started to fill with people. Everyone of us started to work to deal with customer needs. As I'm am still new the only thing that i could help out was clearing and setting up the tables, refill water and fulfill customers wants. Around 5pm there are less people and I have an hour break to have my dinner.

At night many customer prefer to have dinner here after shopping. When the restaurant going to close, each of us were divided to work on a particular tasks. For me, I just concentrate on cleaning the floor and serving the customer. While the rest would clean their own station.

I hope to do more for my coworker so that I would not left behind. I wish to be praise for my good job and I would never forgave myself to make the same mistake twice. Although I still could not get along with them, I will try my best so that I would not be lonely and hope to have an enjoyable working day with them for the following 8 days.

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Day 5
WORK WORK WORK!!!!

It was Saturday. I started work earlier at 11am as there will be more people for weekends. Just as predicted before I started to work, the crowd had already full the restaurant. There are so many customer where each table are requesting for certain needs and wants.

Everyone were doing multitasking as there were short of hands. It was full of noises and laughter in here. There were so many request from the customer until I had forgotten some of them. My mission today was increase the speed of clearing and setting up the tables. Efficiency and effectiveness were some of the highlight here. The fastest I could clear up the table, the more customer I could bring in to our company, the higher the sales of company.

I could barely move during my break time as my leg were sore and pain from standing and walking for a long period. Therefore, I have used my break time wisely to get fully rest. After the 1 hour break, I continued to take the dishes to the kitchen and refill the water for the customers. It continued until night. As usual at night we were divided to clean up each station.

I could felt pain on my hands and legs. However, I have learned to be multitasking. It was really a great challenge to me as I could get distracted and forgetful easily.

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Day 4
A busy day!

4th of August, Friday where most of them would go for "FriDate". I started my work with a short meeting with manager and other coworker. We were given task to explain regarding our new launch promotion on mooncake to attract customer to buy our product. We were responsible to boost the interest in them so that they will buy the mooncake voucher worth RM100 just by paying RM80.

One of the reason the company have come out with this promotion were to increase the company sales. My job other than cleaning up the table, I am also responsible to have a good impression for the customer. Therefore, I took the initiative to communicate with customer after the captain finish the order. My coworker and I introduce the mooncake promotion to the customer so that they would know our product.

Besides that, not only cleaning up the table was a skill but the way how I held the tray was also a skill as well. I still have not master the skill on how to held it with only a hand as I must know how to balance the tray first of all. It was actually quite interesting and challenging learning this skill. As there were many customer today, I got to train myself cleaning and holding the tray as well for the whole day.

There were a lot of plates and glass on the table leaving unclear as each and everyone of us were so busy. Clearing after clearing I have master the skill on how to balance the tray with a hand while holding the dirty dishes at night. When we have completed cleaning and waiting to off work, I felt happy but tired as well. My wrist was pain but I do not mind as I felt another mission of mine have complete. I am looking for another mission to complete which make me to look forward for tomorrow.

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Day 7
Black Out!

One week had passed. Back to normal weekdays, people were less. There were more people at peak hours only from 12pm to 3pm. This is because during these hours our restaurants have a promotion for value set lunch. It was much cheaper.

I started to write patrons food orders on order slips, memorize orders, or enter orders into computers for transmittal to kitchen staff. I have made a few mistakes as I'm still new on using the POS system. Moreover, I do still continue to clear and set up the tables.

When there were not many people, I do have some good times with my colleagues here. I also spent my time wiping the chairs, tables and other equipment. At around 8.30pm, suddenly it was totally black out at our restaurant. There were still 5 tables left in our restaurant. Luckily all the dishes were served. All we could do was lit up candles for our customers.

We could not run the business as there were still no electricity. We just clean up and get to off work earlier. It was a loss for the company. I'm totally surprised and worried as we did not know what should we do as our mind was black out for a moment when it was black out. However, our manager have handle it professionally which was one of the strength that I admire and should learned from her.

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Day 10
It's time to say GOODBYE!

In a blink of an eye it was the 10th days of SIEP. I started my day with wiping the mirrors and chairs, moping the floors as there were no customer during this afternoon. Later, when I have completed cleaning the chores, more customer were occupied the space.

I have an enjoyable conversation with the regular customers and coworkers here. Laughter and noises could heard. I continued my challenge again today. It was a little improvement but I'm not satisfied because it could not take up many dishes at a time. I could not able to handle the heavy weight of the dishes. I'm actually very fascinated and surprise with my coworker who able to carry the heavy dishes at a time.

After my break time over, I continue my daily routine on clearing up dishes and carry it to the kitchen until night. My coworker here had threw me a small farewell party. I'm so glad and grateful to them along this 10 days. I'm really thankful towards their guidance and dedication looking and taking after me. I could not ask for more. This moment of mine could be crave in my mind and the bonds between us will always be remembered deep in my heart.

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Day 8
An exciting day

Not to mention, my daily routine of work began. Once I entered to work, I felt energized and excited. This is because I heard that there will be local actor visiting our restaurant today. However, we still have to work as usual.

Today, I'm given the task on serving the food. It was not an easy task because all the dishes were hot and hard to handle. In addition all the plates were heavy as well. The dishes come all at once make me more nervous and excited. It was really a great challenge for me to overcome this fear.

I could call it a fear because I'm scared that I would accidentally spilled the food on customer. Therefore, I'm extreme careful while handling the dishes to the customer. While I'm busy serving the dishes, the actor came and had his meal here. I could not hide my happiness and excitement seeing him face to face. On the other hand, I'm so regret that i could not get a photo with him as I'm so busy.

As time goes by, I'm more familiar to the surrounding and started to get close with my coworkers. We often teased and makes jokes with one another. My working life started to fill with laughter and enjoyment. I started to look forward for my work.

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Day 6
A tiring day!

Without notice 5 days have passed. It is the 6th day of my SIEP. It started with meeting before work. We are given a certain tasks as well which were to recommend customer to try on some of our new menu and also push on some dishes which has a large quantity of stock to avoid food wastage.

Just like yesterday the restaurant had fill up with people. Today I was in charged of escort customers to their tables and present food or beverage information or menus to customers. Besides that, I was being assist by the cashier on method answering phones to take reservations or to-go orders, and by greeting, seating, and thanking guests.

As I am the front waitress, many customer actually ask me a lot question regarding the menu. Luckily, I'm able to answer thanks to my captain during these 5 days assisting me. I'm able to explain how various menu items are prepared, describing ingredients and cooking methods.

There are actually many new things that I get to experience as the front waitress compared to just clearing or deals with customer's want. Every time when I assist customers with seating arrangements I should have a plan before hand. Example, when customers request table for 4 or table for 8, I must know how many table which were available and fit for how many people. This is because most of our table here only fit for 5 person. Therefore, I should know and which table was suitable for them so that they would not have an uncomfortable seat as it was too pack.

These kind of incident happened many times which would leads to our failure of giving the customer services. When some of my coworker had their break time I will be in charge to clear up the tables again. There were more crowd at 7.30pm. Our restaurant was totally full and many customer were waiting outside for their seats. Hence, I'm responsible to give out and call up the number for their turns. We continue to work until all the customers finished their meal. All of us were extremely tired and hungry.

Our manager has cut a few new flavor of mooncake for us to try. We had a simple enjoyable talk and meal after work. It was the most tiring day for me but it was worth while to remembered for the rest of my life.