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1. Gera, S. (2013) 'Virtual Teams Versus Face to Face Teams: A Review of Literature', Journal of Business and Management, 11(2), pp. 01-03 [Online]. Available at: http://www.iosrjournals.org/iosr- jbm/papers/Vol11-issue2/A01120104.pdf (Accessed: 5th December 2015).
2. The Top 15 Interpersonal Skills for Effective Leadership| September | Blog | Corporate Edge. 2015. The Top 15 Interpersonal Skills for Effective Leadership| September | Blog | Corporate Edge. [ONLINE] Available at: http://www.corporate-edge.com.au/blog/posts/2013/september/03/the-top-15-interpersonal-skills-for-effective-leadership/. [Accessed 10 December 2015].

3. Types of Teams - Permanent Teams, Temporary Teams, Task Force, Virtual Teams etc. 2015. Types of Teams - Permanent Teams, Temporary Teams, Task Force, Virtual Teams etc. [ONLINE] Available at: http://www.managementstudyguide.com/types-of-teams.htm. [Accessed 6th December 2015].

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Based on the observations and findings from the trip to Museum Negara, face-to-face teams are more effective in task performance compared to virtual teams. Our group managed to identify the leadership styles that were portrayed by our group leader and other group leaders. Good traits and interpersonal communication skills of team members were also identified in the process of gathering information from the museum. These traits and skills among the members and the leaders were the key elements that helped us in the completion of our integrated assignment. Different types of work teams such as cross-functional team were also discovered during the trip.

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SECTION 4

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IVORY KHOR ZHEN YUN 0323363

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TAN HUI YIN 0323760

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TAN POHYI 0323922

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Interpersonal Communication Skills:  Effectively addresses questions and concerns

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Interpersonal Communication Skills:  Effectively addresses questions and concerns

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Group members ought to consult their leader when they are having difficulties during the completion of the assignment.

Group leader shows concern and gives solutions to the problems that were faced by the members.

One of the group members(Angela) asked her leader whether she should take the bird's eye view video of the museum from the second floor.

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Interpersonal Communication Skills: Delegates work clearly and appropriately

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Interpersonal Communication Skills: Delegates work clearly and appropriately

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Group leader(Pohyi) delegated the work to the members with clear guidelines by listing down the tasks that were needed to complete by them in the museum.

Pohyi assigned Ivory to be in charge of taking photographs that were related to the assignment, whereas, Angela was assigned to record videos for the project.

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Traits: Communicative

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Face-to-face team: Team members communicate well among each to other.

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Virtual team: Miscommunication among team members may happen.

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Traits: Collaborative.

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Virtual team: Lack of communication between group members.

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Face-to-face team: Strong bonds between group members.

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Traits: Problem-solver.

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Virtual team: More task conflict on teams and conflict is more detrimental due to miscommunicationthrough technology.

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Face-to-face team: Less task conflict and conflict is easier to resolve through verbal communication.

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A successful listener is an individual who is able to fully understand the information that is given by others.

Group Leader(Shyh Kai) and members portrayed good listening skills to the opinions given by each other.

They listened attentively and processed the information gathered in the museum accurately.

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Members of different groups come together to exchange information and develop new ideas.

Shyh Kai's group along with our group exchange each other's views on the integrated project to discuss thoroughly on the information gathered from Museum Negara.

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Every individuals work together for a common purpose and is accountable for their individual performance.

Both Mimi and Catherine who are in the same group, worked individually to obtain more information from Museum Negara for their integrated assignment.

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Team leader(Pohyi) worked hard to achieve a common goal together along with her team members.

Angela and Ivory chose Pohyi as the leader of the assignment group.

She guided them on how to explore the museum in a limited time to produce an excellent end result.

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Group leader(Pohyi) made the decisions and dictated work methods and processes.

She gave the instructions and guidance on how to accomplish the integrated project perfectly.

The members(Ivory and Angela) listened attentively and followed the instructions given by the leader.

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Group members(Angela and Ivory; Sheng Chien and Khang Chian) presented their suggestions and opinions to their group leaders respectively.

Both the leaders along with the members discussed openly on the suggestions and opinions with each other.

Both the leaders accepted and discussed implicitly on all of the ideas given.

The leaders shared the decision-making responsibilities with their members.

The ultimate say were retained by the leaders in the final discussions.

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Face-to-face team: Members are strongly committed.

Virtual team: Members are least committed.

Traits: Committed genuinely.

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Face-to-face team: Trust among team members is easier to build.

Virtual team: Team members experience difficulties in building trust.

Traits: Honesty and integrity.

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Face-to-face team: Information can be exchange during informal discussions.

Virtual team: Limited or no informal access to exchange of information.

Traits: Shares openly and willingly.

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Face-to-face team: Group members support and assist each other effectively.

Virtual team: Members are weak in supporting and assisting each other.

Traits: Cooperative and supportive.