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- EA in Our DNA program
- Get Advice
- Technology Advisory Council
- Arch Review Board (future)

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Are there differences for the audience groups and how they might consume this service?

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How will the audience/s and different groups consume the service

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- Request for Proposal process

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- Identify compliance requirements
- Identify potential risks
- Identify information security requirements
- Determine access requirements
- Determine availability requirements
- Determine supply requirements

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- Communication plan
- Content coordinator

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- Incident Models
- Service Request forms
- Knowledge Articles
- Self-help resources

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a promise to service consumers

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objectives required to meet the SLA

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metrics indicating how successfully the service is meeting its objectives

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internal service commitments

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- Incident Models
- Service Request forms
- Knowledge Articles
- Self-help resources