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What should Susan do about her dilemma? Please be very specific about what actions you recommend.

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What is Susan’s dilemma? What seems to influence her perceptions and behavior? What seems to influence the perceptions and behaviors of other Devil’s Den employees?

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What problems has Susan identified with the night shift operations of the Devil’s Den? How well does themanagement team perform such strategy execution processes as competency building, shaping the culture,instituting policies and procedures, establishing control systems, developing reward and discipline systems,and exhibiting ethical leadership?