# data[].attributes.body
Piloting - doing a room end to end, and documenting every step

# data[].attributes.body
Testing with TCs

# data[].attributes.body
Local teams felt the EMEA integrator 'did not know what to do'. Should run a pilot office end-to-end conversion, including network testing.

# data[].attributes.body
Include change agents from early phases

# data[].attributes.body
Even if it's off-the-shelf, do user testing and ensure it's the right solution!

# data[].attributes.body
Used the WebEx program/ implementation as a starting point for stakeholders, comms etc.

# data[].attributes.body
Links into Tom Aham's team & the resulting handover

# data[].attributes.body
The tracker/ one version of the truth

# data[].attributes.body
UX had been at the heart of all planning & implementation

# data[].attributes.body
Better continued communication to the local IT on status regarding: ordering, installation, costs etc.

# data[].attributes.body
We had planned a test rooms for UX

# data[].attributes.body
Coordinated well with Office Buildout team to ensure they were onboard with chosen architecture

# data[].attributes.body
More detailed estimations from suppliers around the specific work involved to convert steelcase tables

# data[].attributes.body
We started the program in earnest earlier on - took us a long time to get going

# data[].attributes.body
Daily updates from Scott to the core team

# data[].attributes.body
Comms to local offices regarding design of system could be clearer to help cut down on queries to project team

# data[].attributes.headline
EBI: Timeline might have been to agressive once it became obvious that a number of site will not be completed in time. There was not technical reason to warrant the pressure that had been applied

# data[].attributes.subject
EBI: Timeline might have been to agressive once it became obvious that a number of site will not be completed in time. There was not technical reason to warrant the pressure that had been applied

# data[].attributes.body
Waveguide facilitated management of regional suppliers well. Regular drum beat of update emails

# data[].attributes.body
'Mini Steerco' with Tom T & Scott once a fortnight for progress update and escalations

# data[].attributes.body
We had known about the tech details of EMEA registration earlier - this could have all been handled centrally

# data[].attributes.body
Tom T being the escalation point for any extension beyond 16-Oct

# data[].attributes.headline
WWW: Solid preperation of the financial requirement and total cost

# data[].attributes.subject
WWW: Solid preperation of the financial requirement and total cost

# data[].attributes.body
Clearer understanding of codecs being capable of connecting to WebEx but also high quality video connections with clients/vendors

# data[].attributes.body
We had had an assigned networks resource

# data[].attributes.body
Design was put together and agreed quickly

# data[].attributes.body
Commitment from the Steerco to focus on quality with clear understanding on the potential impact on # completed offices by 16-Oct

# data[].attributes.body
IT Training was prioritized over user training

# data[].attributes.headline
EBI: Manage regional suppliers and their subsuppliers more consequent against confirmed SLA

# data[].attributes.subject
EBI: Manage regional suppliers and their subsuppliers more consequent against confirmed SLA

# data[].attributes.body
Procurement and invoicing processes were not completely streamlined... still getting chased by suppliers

# data[].attributes.body
Organized the billing process better - knowing Capex/Local IT Charge codes needed to process

# data[].attributes.body
Need to work with AP for each region to ensure appropriate invoicing protocols are communicated across the team to troubleshoot vendor payment issues. Designated AP person for each BCG region and country.

# data[].attributes.body
Supplier - Having 3 regional suppliers works very well

# data[].attributes.body
UAT needs to be more UX led than time led

# data[].attributes.body
Need to ensure UAT happens earlier

# data[].attributes.body
EMEA supplier etc