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https://youtu.be/LVPxfvF_e8Q

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Internship at Dorani Bayu Resort & Services Sdn. Bhd D'Muara Marine Park Sungai Haji Dorani, Sungai Besar, Selangor

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REPORT LI DBRS MOHAMAD NAZMI BIN HASHIM A13A0456 SAP FHPK

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REPORT LI DBRS MOHAMAD NAZMI BIN HASHIM A13A0456 SAP FHPK

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REPORT LI DBRS MOHAMAD NAZMI BIN HASHIM A13A0456 SAP FHPK

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BORANG C MOHAMAD NAZMI BIN HASHIM A13A0456 SAP FHPK (2)

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BORANG C MOHAMAD NAZMI BIN HASHIM A13A0456 SAP FHPK (2)

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BORANG C MOHAMAD NAZMI BIN HASHIM A13A0456 SAP FHPK (2)

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BORANG C MOHAMAD NAZMI BIN HASHIM A13A0456 SAP FHPK (1)

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BORANG C MOHAMAD NAZMI BIN HASHIM A13A0456 SAP FHPK (1)

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BORANG C MOHAMAD NAZMI BIN HASHIM A13A0456 SAP FHPK (1)

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BORANG PENILAIAN PADLET MOHAMAD NAZMI BIN HASHIM A13A0456 SAP FHPK

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BORANG PENILAIAN PADLET MOHAMAD NAZMI BIN HASHIM A13A0456 SAP FHPK

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BORANG PENILAIAN PADLET MOHAMAD NAZMI BIN HASHIM A13A0456 SAP F

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Today is last day my internship at Dorani Bayu Resort. I am very glad get opportunity to training at here. Much experiences I get how to handle and know much knowledge about how a resort running their operations.

Thanks a lot to all staffs who teach me a lot about all knowledge about food and beverage, front office and also housekeeping. I hope with this experiences, I can apply in future

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Today last day for Kem Kepimpinan Pengawas. Their eat time as 3x as breakfasts, coffebreak and lunch.

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Today second day for Program Kepimpinan Badan Pengawas. Their eat time as 4x as breakfast, coffebreaks, lunch and dinner. For teachers only have supper.

Some of their activities today

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Today held function from Jabatan Pendidikan Wilayah Persekutuan (JPWP ) corperate with Dewan Bandaraya Kuala Lumpur (DBKL) for Program KepimpinanBadan Pengawas. It is involve 74 students from several schools araound Kuala Lumpur.

Today eat time as 3x as hi tea, dinner and supper.

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Today morning shift handling phone calling from people. As usual handling guests checkout next telling housekeeping which chalets and apartments should be service.

Incoming function report on 23 may - 25 may..

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Today as usual manage guest checkin to resort. Today 12 chalets and 3 apartments was booked by Setiausaha Kerajaan Negeri Selangor (SUK Negeri Selangor ). So, today handle their participants.

They are also booking dinner and breakfast for 33 pax.

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Today as usual manage guests to checkin. Some guests also have problem like cannot switch on air cond and also switch on tv. So, fo must go and see the chalets next solve that problems.

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As usual handle people checkin. Today also make confirmation on tomorrow booked.

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Today as usual manage guest checkin to resort according to booked and also just walkin.

Function report for incoming function 21 May to 22 May..

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OFF DAY

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As usual sit at counter. Answer call from people who want to know about price a night and also want to booking date.

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Today as usual handle guest checkout and also make confirmation to people booked.

Today also start another function from Agensi Pertanian daripada Kelantan (KADA) from 15/5 until 18/5 for 25 pax..

Function report for 15/5/2017 - 18/5/2017..

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Last day for MDSB function. Their eat time as 3x as breakfast, coffebreaks and lunch.

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Today second day for MDSB function. Their eat time as 6x as breakfast, coffebreaks, lunch, hi tea, bbq and supper.

Set up for bbq..

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Today held meeting function from MDSB for KURSUS INDUKSI FORMAT KURIKULUM PEMBANGUNAN BANGUNAN BERSTRATA (FOKUS) for 85 participants.

Today eat time 3x as hi tea, dinner and supper.

Meeting VIP room classroom style for 85 participants...

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Today duty set up meeting room for function from Majlis Daerah Sabak Bernam (MDSB ) for 95 pac from 12/5 till 14/5.

Function report from 12/5 till 14/5..

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OFF DAY

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As usual today duty as handle checkin guests. Tomorrow public holiday. So many people come to stay a night in this resort.

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As usual today duty as checkin guests according their booked date. Today also handle guest who always day use in resort..

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Today as usual afternoon shift handle guest checkin. The important is make sure refund deposit return back to the right guest. If mistake happen like give to another person that not register because just one name and one refund deposit, they will get free money and cashbook will short to cover another guest's refund deposit.

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Today duty as checkin guests and also send extra bed. Make sure all receipts recorded on right according as receipt reservation on reservation book receipt and extra bed on dummy book receipt.

Snacks and drinks..

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As usual today handle guests checkin. It is also answer booking for tomorrow as weekend usually full. If last minute cancellation only people who book a day before can get.

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Today just checkin a guest. Today also answer call from people who to booking and also make cancellation.

If cashbox has much cash in, the cash can send to admin in office. It mush be record in cash book as Tunai Masuk Dalam to know how much profit from sales of snacks and drinks..

Lists functions for this month, May 2017 ;

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Today as usual handle checkout guests and also tell housekeeping to services.

Today also new practical student training at this resort. So, I teach and guide duty at f.o. and show him a little bit how f.o. department functional and how importance f.o. connecting with other departments.

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Today morning shift handle guests to checkout. If guests registered many chalets but only under a name, make sure one refund deposit only return back to avoid take another guest's refund deposit.

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As usual shift evening to checkin guest. Today also have to change lamp bulb. If guests want set extra bed and it pass after 4 p.m. (housekeeping shift) , fo must send that extra bed.

*Extra bed set; a single bed, a towel, a pillow and a blanket.

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Today as usual handle checkin guests. For the room have problems like damage lamp bulb, fo must change that new one. For the shower, guest sometime not use that one. So, we must show how to use it properly.

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Today last day function family day from Giat Mara students. Their eat time 2x breakfast and lunch only. Their checkout around 12 p.m.

For the afternoon, I cover f.o. because f.o. staff has his personal business.

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Today held family day from Giat Mara Gombak for 50 pax 27/4 til tomorrow 28/4. For the evening held sukaneka activity.

Today eat time hi tea and dinner (bbq)..

Function report for today and tomorrow...

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OFF DAY

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As usual today duty to handle guest checkout. When guest return back key and 2 remote, the refund deposit will return back.

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As usual, today duty make confirmation first to guest will checkin today. Another is to handle guests checkout. Housekeeping will inform if problem happen in rooms.

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Today held function from xta Marine (anjuran PERHEBAT) for Kursus Perniagaan Putu Bambu. The meeting held from 8 a.m. to 5 p.m.

Their eat time as 3x, breakfast, lunch and hi tea.

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Today held function bbq full set package for 30 pax for gathering.

In the morning set up meeting room for tomorrow function from xta Marine (anjuran PERHEBAT) for Kursus Perniagaan Putu Bambu for 30 pax......

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Today held a steamboat package function for 30 pax. They took package steamboat set RM 80 ( 5 - 8 pax a table ).

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As usual, today duty to manage phone call from the customer about the packages, chalets and apartments.

List of function start tomorrow..

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OFF DAY

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As usual, morning shift have to clean the counter. Handling phone booking, make confirmation and also call ice cream distribution to order stocks. Besides, morning shift also must call the laundry if dirty things full.

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As usual, f.o. duty to handle guest checkout. After guest give key case, the refund deposit will return back to them. If anything problems happen like air cond problems, slow water shower, guest will complain when they want checkout.

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As usually, evening shift to handle guest checkin. For guest checkout late, it is charge based on price a hour as RM 20.. For day use charge as RM 70 for weekday, RM 80 weekend ( sea view chalets and apartments ), RM 60 for weekday, RM 70 weekend ( village view chalets ).

Latest functions for two weeks left in April 2017...

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Today actually held function from Mubarak Resources Consultant under Zakat Selangor Programme.

Unfortunately, the function was cancelled last minute because much participants did not come at gather place and only 9 person attend. So, Zakat Officer decide to cancel the programme.

So, I just working at f.o. and the duties as usual to handle checkout and checkin guest booked..

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Today I working back at f.o because another staff at f.o. take mc.. As usually, make confirmation about incoming function and guest booked.

Another f.o must take note, if guest cannot return back key room or lost it, the guest must be charge RM 300 as procedure.

Apartments area...

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Today 2nd day for KADA function. Today also start for them to use meeting room.

Today eat time as 3x ; breakfast, lunch and dinner..

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Today held function until 15 April from KADA ( Agensi Pertanian Kelantan ). At the afternoon prepare dining hall for the function. All sta involve 2 persons.

Today just only dinner at around 7 p.m...

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As usual, handle guest to checkin. Answer the call to take booking. Take function booking, and lock date for them.

Moreover, most important how to communicate to them on explain about the packages and give all information that they are require.

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Today as usual, make confirmation call for incoming check in. Today also to manage checkout with take back key room and 2 remote aircond and njoi next give back refund deposit to to them.

Function report for 12 - 15 April ;

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OFF DAY

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Today just make confirmation for booking today. Checkout guest and tell the housekeeping for services.

Moreover, f.o. also should try to solve problems happen in the chalets and apartments. Small problems can be repairs. If the problems cannot be solve, f.o. can change to the empty booking or give some discounts.

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Today set up for bbq function for tomorrow and also set up meeting room. Meeting book held for just 2 hours toninght.

After finish set up, I continue for f.o. shift untill 11 p.m.

Meeting room for 20 person.

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As usually, waiting for call about to book date. It is also to check back the booked with the confirmation. Sometimes they want to add day, reduce day, change date and also change chalets.

When cancellation happen, the chalets (usually weekend) can give to waiting list person with call they back.

Function report for incoming function on 8 April..

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OFF DAY

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After this if one of staff at f.o. off, the working hour shift to 12 hours. This because previous intership student have finish his training. So, for now, tuesday till thursday 12 working hours.

Moreover, when weekend someone booked, better ask deposit to avoid last minute cancellation.

List of functions for this month;

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For today, just a chalets booking.. So, usually around 10 a.m. should be make a confirmation call according to how long stay booked avoid booking mistake by receptionists wrote the booking.

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Today last day for Sinar Warisan Consultancy. Their eat time just 3x ; breakfast, coffebreaks and lunch. After that, the program finish and they back home.

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Today 2nd day for function from Sinar Warisan Consultancy. Their eat time as 6x ; breakfast, coffeebreaks, lunch, hi tea, dinner and supper.

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Today last day for IPG function. Their eat time 3x; breakfast, coffebreaks and lunch.

For afternoon, another function have from Sinar Warisan Consultancy (Zakat Selangor) for 40 pax. Their eat time for today as 3x, hi tea, dinner and supper. It is involve PT3 students for motivation camp..

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Today held function IPG Kampus BM for 2nd day. Today eat time as 6x ; breakfast, coffebreaks, lunch, hi tea, dinner and supper.

Jetty view from restaurant..

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Today have a function from Institut Pendidikan Perguruan Kampus Bahasa Melayu Kuala Lumpur from today 29/3 until 31/3 for totally 40 pax.

Today eat time as 3x ; hi tea, dinner and supper.

Another meeting room for 40 person as classroom style..

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OFF DAY

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Morning shift must make sure all of cash enough from collected yesterday according to cash book and reservation file recorded.

Staff at f.o. must know about cash in and out. All of information about the cash must be record to avoid the cash missing or short.

Incoming function for this week;

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As usually afternoon shift just waiting guests to checkin. It is also waiting for walkin people to stay.

Moreover, this shift also must waiting dor any call from people either to booking or just ask about the packages require..

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If things breakdown, when housekeeping service, they will told to the counter to get repair.

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As usually, afternoon shift checkin the guests. At the counter also have dry iron and electric water heater. If the guests need dry iron, they just come to counter to borrow. If guest also need more shampoo and

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For today function ( Jabatan Perkhidmatan Veterinar Negeri Selangor ) just 3x eat as breakfast, coffeebreaks and lunch.

Today they also checkout from 10 chalets and 2 apartments as their program end today.

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Today I am helping at a function held today and tomorrow for meeting for Jabatan Perkhidmatan Veterinar Negeri Selangor. The function held 2 days start today ( 22 March )until timorrow (23 March ).

Their package for today 5x eat as coffebreaks, lunch, hi tea, dinner and supper.

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OFF DAY

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When today much booking, make sure yesterday checkin should checkout before 12 p.m. It is to housekeeping prepare the chalets and apartments for today checkin and also send extra bed to chalets according guest's order.

This is incoming function

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At f.o. counter, the most important aspect is communication skills with people. It is need when answer the call and also face people when coming to ask about the resort.

Moreover, if guest have paid the deposit, only write on resit the balance of full payment.

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As weekend, all of chalets full of booking and was checkin. As usually also many people come to ask to walkin. As a result no chalets to walkin.

Moreover, this week start school holiday. As a results, this week many people was booked the chalets and apartments. This week also have a function start from 22 March to 23 March.

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For friday also same as days before. It just waiting for walkin guest and also waiting for phone booking.

Sometimes, people also ask about direction to this resort. People always ask about attraction places near this resort like restaurants

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As usually today just weekdays. So, all of chalets and apartments available.

So, today just waiting for walkin and answering call from customers who want to booking and also want know about packages provided and also about further of this resort.

Function for this week ;

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Today we discuss about the interest to ask the refund deposit from guest. Refund deposit is about RM 50 to cover aircond, astro and also key room. It is just RM 50 for a name registered. If many rooms and just a name registered, it is just RM 50.

So, when customer checkin, we must explain about the refund deposit and it is just temporary. When they want checkout, we must return back that refund deposit according to details recorded.

If anythings happen to aircond, astro and key room, the refund deposit will not returnable to cover.

Example of a refund deposit's details ;

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This resort also have own website to give information to people. When interested with the chalets and apartments show at the wwbsite, people can make booking call and look for date to checkin.

For advise, make a booking a or two months early especially for weekends ( friday & saturday ).

www.dmuara.weebly.com

For quotation enquiry just send us email at
doranibayu@gmail.com

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OFF DAY

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At f.o. also always see the store if laundry full. So, make a call to laundry to collect next to washing. Usually, laundry have to change after sunday or monday and also after function because many use things to change and washing.

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Today no function held. So, my place at f.o. to handle checkin chalets. Actually before this have a booking function but they have cancelled last minute.

So, the chalet's booking was opened to the phone booking and also for walkin visitors.

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Today held a function from Ibu Pejabat Polis Daerah (IPD) Sabak Bernam bahagian Jenayah for 100 pax at restaurant.

The function start from 8 p.m. for dinner and bbq. They only need place and nasi goreng cina and teh tarik.

So, we at dorani bayu resort just set up tables, chairs, and also pa system to them.

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OFF DAY

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If booking made early in a month or several weeks, that booking must make follow up call to make double confirmation.

It is also to check cancellation in last minute. If just a unit of chalet or apartment, it is just remove that booking. If the booking exceed 3 units, deposits of payment not return.

Details of booking :
- name
- address
- 2 phone no

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Today held meeting program from Kolej Universiti Islam Antarabangsa Selangor as 3 days.

I duty on f.o. and can keep eye on their meeting. Their eat time as Hi Tea, Dinner and Supper.

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Today complete my first month of my intership at Dorani Bayu Resort.

Tomorrow until 9th held meeting for Kolej Universiti Islam Antarabangsa Selangor. So, they use lobby and meeting room.

So, my duty today to prepare meeting room for them. All of rubbish on the floor swept and clean up other things in meeting room.

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Today just a function held. It is just breakfast and coffebreaks time. The function held in lobby.

Before and after eat time, all of things must prepare and set up. All of dishes must cleaning up to serve to the visitors.

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Today 2 function held at boathouse and lobby of resort.

So, today duty are prepare foods and drinks for their breakfast, lunch and dinner. The foods and drinks was cooking in resort's restaurant. So, from restaurant must deliver to lobby and boathouse

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Today I starting working in food & beverage department. This is because tomorrow start function till sunday. The functions held in boathouse and lobby of resort.

Today, I was cleaning the boathouse. Table and chairs arrange according to total paxs of function.

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Today, I am still working at f.o. department. For day use, after the visitors check out, the rooms cannot be use by other visitors. The rooms must block till tomorrow although the visitors check out same day. It is because the housekeeping only working 8 a.m - 4 p.m.

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For this month, I placed in food & beverage department. However, today I still working at f.o. because today is not function day. If functions held, I will help that department only.

If no function, I will placed either f.o. or housekeeping. For this moment, I choose to stick again with f.o. department. If changes happen, I placed in housekeeping.

Lists of functions in March 2017

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OFF DAY

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4th week of my internship. This week still working at f.o. department. My schedule had changes. New schedule will be out soon.

As usually, check all daily routines at f.o. department. After some rooms made maintainance, tell the housekeeping to check and clean up that rooms.

Most favourite chalets are ch 09, ch 10 and ch 12 because they are sea view and can fishing from chalet's balcony...

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Usually for sunday not much people stay night at resort. Visitors who stay usually come walk in to stay.

As usually, morning shift take note all notes from night shift.

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If some problems happen in chalets and apartments like air cond and tv did not working properly, the visitors will report at f.o. If staff at f.o. cannot help, f.o will call the maintainer.

If another rooms still have no booking, f.o. could change the rooms. Then, the rooms that have problems, must block to maintainance process or cleaning progress like change curtain or leaking.

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EMERGENCY OFF DAY

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F.o. also have to take note about the function will be held. Usually function held on weekend. Food & beverage need extra staff from another department to help them when function held.

Memo will patching on the board. So, everyone will know about the function...

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At f.o. in the morning always check the record of visitors checkin yesterday either still stay or already checkout. The refund deposits also check.

Most important things, f.o. must always keep all keys safe and not lost it. All keys always at counter like toilets keys, office keys, and also all spare keys. If lost you have take responsible.
Keys Keeper...

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OFF DAY