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300986222- Tran Thi My Chi
301028619- Nguyen Thu Ha
300996943- Truong Hoang My Linh
1.In a restaurant: If there is an urgent need to review or introduce a new product line to stay in business. (One type of food which is less fat but has the same delicious taste as other protein foods) The manager should create a meeting to introduce the new product to the team including the following details: What is the new product? What benefits will the customer get from the new product? What are the targets for this new product? What are the awards for staffs who reach the target? In parallel, the manager will the teams about the restaurant’s background renovation, and a number of other items need reviewed, such uniform for the promotion. These renewed things will encourage staffs to sell the new product effectively. In addition, customers will be attracted by the innovation of the restaurant as well that will lead the number of them increase during the promotion.
2. When a restaurant adjusts changes; it needs everybody to cooperate and follow in fluently. However, some staffs find it hard to change and they might take longer time than others to adapt the changes in restaurant.
Many employers want to guide employees in the right track to enforce them work efficiency improvement. This evaluates the net impact of all forces that influence change. These forces can be divided into two groups: driving forces and restraining forces.
Driving forces are all forces that promote change. These change drivers promote and encourage the change process. Some examples of driving forces are executive mandate, customer demands, and increased efficiency. This demands high trust in leader because when employees don’t trust their leaders, they will not work as their best and they won’t put their job first. They feel lack of innovation from time after time. By applying driving forces, leaders try to understand the current state of your intervention, and what the problems are. After that identify possible solutions; what it is you want to change to achieve your goals. Identify the driving forces that support the change. It is important to list all the forces regardless of their seemingly small influence. Driving forces are forces acting to move the current state towards the goal state.
* Restraining forces: Employees that feel the change is being forced upon them can cause major resistance to the adjustment. If the impact on productivity is negative during the implementation stage or after completion, it can make resistance. They tend to limit the driving forces. So the employer can work around it in order to weaken this group:
_ Identify SWOT (Strengths, Weaknesses, Opportunities, and Threats))
_ PESTEL (Political, Economic, Social, Technology, Legal, Environmental)
_Provide them incentive, good training, give them less of concerns.

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Bhaskar Dhiman (301020053)
Ramandeep (301037489
Sukhpreet Singh (301025049)
Manpreet Singh (301032961)
travel shop
1. we want to introduce our new mobile application for IOS and android devices .so that customers can do a booking from an application which can save their information and login id which can make website easy and convenient.this will ease up their jobs too as they will have to care less about reservation from phone calls
2. driving forces are towards accepting the change as most of the employees want to make their work easy and they will have to work less regarding booking on phone . while there will be some employees want it in old traditional way as they are not use to to the new mobile application and that can be solved by giving them a sensitive training.

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kiranjot kaur 301037647
shivang monga 301048192
arjun vashisht 301019959
We are going to talk about Restaurant
1)  My ancestors had a restaurant but was not doing  well because of its interior and exterior looks. thus, we decided to change the entire interior and exterior of the restaurant owing to which we are going to install moon lighting in the restaurant with the high chairs for the kids and flexible wooden chairs for the senior citizens. apart from this, we are going to do the changes in the menu and adding some Chinese cuisines to attract more customers towards our restaurant.
2) some workers were agree with these changes in the restaurant  because they also also wants to update the restaurant with the time and competition whereas some were disagree because they were habitual of the previous restaurant procedures and menu

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Shanice Beckford 301022524
Harpreet Kaur Sandhu 301051821
Divya Chumber 301047046
1) Restaurant or food Industry
An idea where you could have a chef come to your residence and prepare the food in front of you according to your liking. The customer gets the opportunity to learn from the chef if they desire. Its a great way to advertise the business and it will be something that would excite the customers. Innovation will bring about an internal as well as external change.
2) Driving Forces
Half of the employees agrees to this innovative idea because they think that it would provide them an opportunity to be creative and receptive to unique suggestions as well as it would increase the competition among themselves. Those who don't agree they are not fully satisfied with the explanation been provided to them. They think the establishment might be demanding more of their time and effort that they already put in.
The management can turn this around by explaining the benefits of the new service and how it would maximize the business profit which in turn will help the management to provide incentives to the employees( Increase salary or wages) as well.

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Harman Singh (301013027)
Baljinder Singh (301019081)
Meharban Singh (301036724)
We are representing a travel shop.
1. Our company is adding a new direct air line for long distances, without stay. So, it is mandatory for our employees to stay for longer time in flight. For encouraging our employees, we provide them care and try to look out their skills, and minimize their own stress.

2. Employees, who are welcoming the changes (known as driving forces), will go for learn new skills,experience and will be the part of new airline system. They will get benefits of doing hard business as their duties will get increase.
On the other side,who will stay at restraining forces will stay in same business.

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rajvinder singh
301048638
harveer singh purewal
301052382
ganideep brar
301043001
Boutique hotel
1- our proposal is to introduce  our own childcare  by which the parents do not have to worrier about there kids while attendant a party .
this would affect our cultural variables like tolerance of risks , tolerance of impractical and acceptance of  ambiguity
2- driving forces are the financial benefit what we going to earn from the guests. and also the business and a strong position in the market. the staff could probably go against this because they could think their duties are going to be increased. also some government authorities could keep us to get license because of party environment neighborhood in the childcare center. but we could ensure the staff that more employees would be hired and government authorities could be given the example of hotels who provide the daycare services at their place and serve alcohol at their bars as well.

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SUKHWINDER SINGH 301051741
RAJWINDER SINGH 301052479
PUNARDEEP RANDHAWA
301032029
AADIL RASHID
301052628

1. There are a lot of places to travel. but looking some countries conditions they are not safe for travel like Syria, and some middle east countries. As we provide worldwide travelling services. As a company we are more concern with the safety of our traveler. for the protection of our clients. our travel business will provide only trips in Europe, Asia and North and South American countries. This will be the major issue if we provide trips in middle east countries. it is dangerous for our customer to travel there. So we will change the trend just offer the trips to other nations only. by this we can stay in this business forever. but whenever those countries conditions will change we will again open the doors for those countries so everyone can  travel there safely.
2 Some of the employee are disagree with this decision because they relate it with racism. and they were habitual with previous techniques and procedures, but after a group meeting everything was sort out because in meeting we had a discussion on the safety and protection of customer.  so everyone wants to get updated with decision.

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paramvir singh 301013668
nitin behal 301051342
navdeep singh sandhu  301038939
MAJHA BAKERY
1. in order to stay in competition we observe the current situation of our restaurant. we are currently facing that our waiting time is much more than usual. to overcome this we hire more experienced chef so that we can stay in competition and reduce our waiting time.

2. As we hire new chef, our servers are agree with this decision. But old chef are disagree with this decision because they have to work under new chef.

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Truong Huyen My - 300985354
Ning Liu 300876992
Jianhao wang 300963278

Restaurant:( Coffee shop)
1. To encourage workplace innovation, we would:
In the Cutie Cake and Coffee, we will run our business with complete unique services. When guest come and they have great experiences with many sorts of adorable pet. Guests who our coffee shop will aim to younger and animal lovers
- Figure what are difficulties of working with pets of employees then giving suitable solutions.
- It also stimulate employees when they have reward of the best employees weekly, monthly and annually when providing services well with both pets and products in restaurant.

2.
A restaurant needs to update or introduce new products, and the manager needs to cooperate with employees.
Driving forces are all forces that promote change. These change drivers promote and encourage the change process. Some examples of driving forces are executive mandate, customer demands, and increased efficiency. This demands high trust in leader because when employees don’t trust their leaders, they will not work as their best and they won’t put their job first. They feel lack of innovation from time after time. By applying driving forces, leaders try to understand the current state of your intervention, and what the problems are. After that identify possible solutions; what it is you want to change to achieve your goals. Identify the driving forces that support the change. It is important to list all the forces regardless of their seemingly small influence. Driving forces are forces acting to move the current state towards the goal state.
Restraining forces is a company that tells employees what you should do or what you must do. This is a kind of compulsory thinking and strength, but such restraining forces sometimes easily cause employees to be dissatisfied. If my company needs to introduce a new product, I will implement some internal welfare policies in terms of driving forces, such as the priority of employees, which can also be regarded as an incentive. In terms of restraining forces, I will take compulsory measures, such as listing some rules and regulations, indicating that this thing is determined by the company, and employees do not have the power to decide this matter.

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effectivenessDhaara Kundanmal 301014030
Kim Romero 301008054

1) As a hotel, in order to remain competitive,  the first step is 🤬 the current situation. We are currently facing longer check in and check out wait times. We will use structural variables to stimulate innovation. By adhering to a more organic structure it will positively influence innovation. We want to add an express check in and check out to our product line, to improve efficiency. Through effective intra-unit communication helps break down barriers.

2) Driving forces include accepting this change rather than resisting it. The Employees who agree with this change are happy as they will feel less stress in trying to move the line and get people to their room faster. They are aware of the time and efficiency benefits this change will bring around.
Restraining - The number of employees who do not accept this change feel that their job is being replaced, and feel like their skills are being replaced as they won't get as many hours.
We will work around this by clarifying this vision, and outline and list the benefits that will be brought about. We will also work around this forces by implementing it for a trial period and 🤬 the effectiveness.

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Assume you are the manager of a bake shop/ restaurant/ boutique hotel/ travel shop/ similar business

1. There is an urgent need to renew or introduce a new product line to stay in business. Refer ex. 12.1 & 12.5 to describe how you will encourage workplace innovation?

2. Some employees go along with this change, while others do not favor it. Identify 'driving forces' & 'restraining forces' (pg. 311) and explain how you will work around this?

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Baljeet kaur (301038284)
Gurmanjeet kaur(301038283)
Sukhdeep kaur brar(301038279)

Premium Restaurant
Answer:1
To stay in competition, initially will observe the current situation of our restaurant. We are currently facing that senior citizens are not feeling comfortable to sit on the wooden chairs. To overcome the issue we introduced new electronic chairs that are easily movable so that they can enjoy their meals without feeling uncomfortable.
Answer -2
Driving Force:
Driving forces means that which are welcoming the changes. The employees who are agree with change are happy because they will feel less stress while senior people need to move their chairs and need help of employees to drag their chairs to going for washrooms. The new type of chairs has automatic drag button.
Restraining forces:
Restraining forces means that preventing the changes. The employees are not happy because they think that because of this innovative idea their job might be in risk

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Inderjeet Singh (301030082)
Mandeep Singh                       ( 301013663)
Rushil Bhanderi (301036537)

Restaurant
1. So our group is going to introduce a rotation floor in restaurant which will be creative and effective thing for the guests. The rotation floor will help the guests to view all the areas from of inside and outside. This will encourage the workplace innovation in an attractive way the restaurant will increase their guests and will make them happy as well which is our first priority.
A part from that our staff can show their creativity by performing their skills like serving them in a different way on the rotation floor because its hard to stand and walk on the rotation floor but our priority is also to look for the safety for our guests and staff, as well as we will look for the feedback from our guests how's our service and products for them.

Ans 2
1. Unfreezing the status quo, changing to a new state, refreezing to make changes permanent
2. Explain why, when and how clarify benefits and celebrate wins.
3. Driving force - a government laws and regulations, technology, economic change technology helps employees effectively and efficiently complete tasks introducing new technology will allow smooth running of the organisation.
4. Laws- Employees have no other choice but comply with the regulation, it is important to know it is for their benefits only
5. Restraining Forces- Employees behavior, workplace culture, new equipment, sensitivity, team building, process consultation.