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You need to curry

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First impression is to show customer their good looking and show them how they are professional

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They offer good deals on tours and have a gift shop which lots of tourist will liketo  visit as Manchester United is well known by other countries so that has an edge over the other football stadiums

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To meet their customer service, they give them good customer service

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They offer Man United custom to their fans,

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When they will be repeating standard questions over and over again so they will get repeat custom

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THey have lots of staff which makes there service rapid

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first impressions;

company image eg logo, premises, organisational efficiency;

speed and accuracy of service;

consistency;

products and services offered;

meeting customer needs;

offering information and advice;

dealing with complaints;

dealing with problems;

meeting and exceeding customer

expectations

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keeping existing customers satisfied;

increasing customers’ loyalty;

ensuring repeat business;

enhancing an organisation’s image;

providing an edge over the competition;

increasing sales and usage by attracting new customers;

the consequences of poor customer service for the customer, the staff and the organisation