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Hi Potter,

Wonderful work on your E-Portfolio! It is great to see how much effort you have put in. I enjoyed reading about how you manage stress, and your complaint handling scenario.

Your LinkedIn and HOSCO account is looing great, I would suggest you add a background picture to this.

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Attached is the check list.

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9. Managing Stress During the Internship

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9. Managing Stress During the Internship

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Having stresses in our daily life is quite normal and I believe that most of the people have faced challenges and stresses in their daily lives. However, most importantly is to handle the stresses by finding the solutions and overcome the challenges. Attached is the document about it.

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Attached is the picture of the activity.

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Complaint: Scenario 1

Solution:
Since it was in a 5-star hotel, and the food has been delivered in a long time. I will take this situation to the manager and the chef, after this, I would advice the chef to introduce the making process of the meal since it is a complicated process to make that specific meal to the customer. In this case, the customer might be more understanding. If not, I think it is an appropriate way to make a discount of the bill or to serve a specific dessert to the customer at the end in order to let the guest feel we have recognized this problem, Lastly, we should explain to the customer that we have recognized this problem and we will improve it in the future and appreciate his/her suggestion and understanding.

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I have created a practice interview in Loom website. Attached is my Loom link to it.

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There are plenty of companies from the world attend the Career Day. I have obtained many resources and gained much information during the Career Day. In fact, after this Career Day, I have found out some my interested Hotel Brands and departments as well. All in all, most importantly, I know what I want to do and what I need to improve at last. Attached is the document of the some companies attend during the Career Day.

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Attached is the information about my Hosco account.

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Attached is the information about my Linked account.

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CV and Cover letter is the compulsory elements when applying a company. I think a relevant Cover letter will definitely help you to get an offer to some extent. Attached is my Cover Letter.

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CV and Cover letter is the compulsory elements when applying a company. I think an excellent CV will definitely help you to get an offer to some extent. Attached is my up to date CV.

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1. Hotel and Brands Introduction to Hospitality

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1. Hotel and Brands Introduction to Hospitality

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Overall, each Hotel Brand over the world contain its own culture and history. Attached document illustrate the various Hotel Brands in the world and my favorite three ones among them.

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Hotel and Brands Introduction to Hospitality

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To be honest, I don't have much interests before since I was young. However, I found my interest in hospitality during my university life. After I studied some contents and elements about the hospitality, I am more familiar about the departments and operation when running a hotel. For example, it includes Front desk, F&B, Reservation, Room dining, Accounting and so on. Among the departments in the hotel, I found that I am more interested in Front Desk, which I think I could learn more skills and knowledge while comparing with other department. To be specific, communication, socialization, team work, flexibility, patient, and so on. These all elements are presented in the Front Desk. In addition, my second favorite would be F&B, because it could improve my communication skills, which I think I should be improved, as well as the skill in team working, which is quite important element not only in the hospitality but also in other industry.
On top of that, I am also interested in the position Reservation, the reasons are because I may communicate with more people in this position and it could improve my communication skill and some other technics in operating system.