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How did you find working in LibWizard versus the LMS

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Any advice on best practice planning and consultation for a LibWizard tutorial?

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Here is a link to Notre Dame's LibWizard prototype with a focus on Evidence Based Searching and incorporation of their EBP Libguide.

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Pam is a team effort, not just allocated to certain staff.  If desk staff can't check on an enquiry they will call work room for support.

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Students have embraced PAM as a character and often email 'to Pam'...good for marketing

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Students have embraced the PAM service, they can communicate with the library without having to leave their spot and it makes library staff aware of what is going on.

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Springshare have  Libwizard blog - http://blog.springshare.com/2016/02/03/introducing-libwizard/ good for anybody interested.

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Has had really positive feedback from librarians building the objects and faculty who are using testing the objects.

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Has potential to be used as a content management system as it is stored via SpringShare servers, not locally. Can be embedded using URL.

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Learning object was rolled out to faculty who supported it, it will be available for Med students early next year.

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Integrates with BlackBoard
Is a very user friendly system, doesn't require graphic design/instructional designers skills

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Client Support Officers received briefing sessions and template responses were provided.

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Standard responses are in a template so a consistent message can be used

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Curtin previously had a similar system but it wasn't successful, more spam than legitimate requests, however they are keen to get something similar running again. Group definitely agreed that the way it is promoted makes a really big difference.

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Isn't popular for reference queries - less that 5. Students get directed to reference librarians for support.

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The service works by turning student SMS into an email that goes to the library's general email address.

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Monitored constantly by day staff and student casuals in the evenings, 10 minute turn-over time

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LibWizard: The magic of interactive online learning

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With the greater focus on the importance of the student experience, what has your university been doing to demonstrate the value of the library to students?

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Here is a sample of the PAM promotional poster in our libraries.

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PAM is an instant messaging service that allows students at UWA libraries to quickly notify staff of an local library issue or to ask a quick question without leaving their study desk.
Contact: megan.sutherland@uwa.edu.au for further information.