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Some of them are based abroad

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will take ages to get the the centre

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they will give you good answers rather than a robot

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put you an hold a lot

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you could get prank called

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they can tell you what to do if you have a problem

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they will give you good answers rather than a robot

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disadvantages: you haved to wait on the phone for someone to answer.

Advantages: they will help you with the problem you have.

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you have to wait on the phone for someone to answer.

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don't have to leave your house and waste money

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you can talk to someone with out any distractions they can help you with broken items.

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Advantages:
*People to help you
*Save money

Disadvantages:
*Take a long time
*Put people on hold for     ages

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people can get angry

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they can help you over the phone

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don't have to leave your house and waste money

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could take a while to get through to the call centre.

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some core centres have a certain script that mean they are limited to the things they can say

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advantage-saves petrol money

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can take a while to get through to the core centre

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Advantage- people can call and talk to someone straight away

Disadvantage- the people who make a the call to the call centre can make a mistake. or you can wait

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advantages-  wasting time prank calls

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Customer

Advantage  - It is very easy to use  and saves you travelling a long distance.

Disadvantage - The person that you are on the phone to may not speak fluent English so it may be annoying for the customer

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bad point

waiting time

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advantage
so you don't have to travel to work
disadvantage
you are  sometimes you get put on hold and then you can be there for 30 mins to an hour and is wasting your time.

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advantages - saves travelling
disadvantage - you might not understand them

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disadvantage:not being able to understand the member of staff
advantages :saves petrol money
disadvantage: waiting time(prank call

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Disadvantage-
not very fast.

Can take a long time to get through.

Advantage-
Saves petrol money.

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Disadvantages- you may not be able to understand the person on the other side of the call for the customer.

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advantage-saves petrol money
Disadvantage- bad reception

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advantages
* saves money
* easy to call
* helps  people
disadvantages
* make mistakes
* start to get in a agument with the caller .
* put you an hold for ages .

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advantage-saves petrol money and disadvantage
-might not understand the person on phone

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advantage- saves petrol money and easy to call and easy to use.
Disadvantage- you can sometimes put on hold for 30mins to an hour. Also some companies repeat the same thing over and over again causing irritation and wasting your time. might not be able to understand what the person is saying e.g. accent

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Advantage - Customers will have the opportunity to phone and speak to someone directly, who can explain all of the information easily.