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Alhamdulilah it was last day on my internship

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Reading to collect information to do my internship report

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A non-conformance report documents the details of a non-conformance identified in a quality audit or other process review. The objective of the report is to make an unambiguous, defensible, clear and concise definition of the problem so that corrective action can and will be initiated by management.

There have three type of NCR which is Minor, Medium and Major category.When Non-Recurring still the same, so the auditor will give yellow form.When failed to comply with the requirements of ISO standard so the auditor will give red form.

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Today Chief Clerk, Kak Su was told me to make 2 copy of Information Security Management System (ISMS) and sent to Level 5 because they have a Workshop Information Security Management System today from 9am to 5pm

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continue doing the correction business plan

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do a correction on this business plan

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Today i was assign by Puan Syafikah to help her to do slide about Anugerah Hijau and she will be present to CEO next week.

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continue doing my internship report

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Try to find information what i need to do my internship report

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today i had an interview with Puan Syafikah

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Today i was assign by Kak Hana to do investigation of the approval of the construction of tanks for Taman Idaman Jaya under Developer Maka Jati.

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also continue doing internship report

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~PUBLIC HOLIDAY~
~WESAK DAY~

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continue doing my internship report

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continue doing my internship report

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just continue doing my internship report

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just continue doing my internship report

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i was start doing my internship report

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Today i help Kak Mas do Analysis for Non Conformity Report (NCR)

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~PUBLIC HOLIDAY~
~LABOUR DAY~

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continue doing task on monthly customer serving time analysis

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continue doing task on monthly customer serving time analysis

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i just continue doing task monthly customer serving time analysis

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i was doing task on monthly customer serving time analysis by service. what i do is i separate two element which are total ticket served and total served by percentage and simplify them into two different table

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~PUBLIC HOLIDAY~
~HARI PERTABALAN AGONG~

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Today my task is typing one memo and sent to Cik Fazillah so that she can check if the memo have mistake before sent to Head of Department.

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Today my task is doing organize document and place in all the document in one file. Here I attach the file edge cover. Then i just continue doing "Templat bagi Pelan Perniagaan Tiga Tahun Boleh Pinda SAMB" .

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Today i just continue doing the "Templat bagi Pelan Perniagaan Tiga Tahun Boleh Pinda SAMB" .

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Today i was assign to do "Templat bagi Pelan Perniagaan Tiga Tahun Boleh Pinda SAMB" untuk Tempoh Operasi Perniagaan Keempat (2018-2021)

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Today i need to sent 4 memo. The first one is about Larangan Merokok di dalam Kawasan Pejabat dan Bangunan Wisma Air bagi peringatan Pertama. The second one is about "Keperluan Daftar Bahan Kimia Berbahaya Kepada Kesihatan Di Tempat Kerja. The third is about Siasatan Dalaman Kes Kemalangan and the last one is about maklumbalas Maklumat Pemadam Api Debu Kering (ABC) & Karbon Dioksida (CO2) yang masih belum terima bagi peringatan pertama

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I need to sent a letter about Permohonan Lanjutan Satu Bulan Tempoh Notis Perbaikan (Seksyen 48, 49 dan 50) to Department Of Safety and Health (DOSH)

Then i need to scan 7 certificate to kak Su email. The certificate are from SIRIM  QAS International Sdn Bhd. Here is the example one of the certificate :-

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i was assign by admin clerk to key-in data MC staff in excel. For those staff that have more than one day MC i need to records their name. How many days they take MC. This record conclude all department in SAMB.

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Today i need to send a memo about "Maklumbalas Carta Pasukan Tindakan Kecemasan Emergency Response Team (ERT) for Jabatan Operasi dan Pengguna and Kompleks Bertam and sent to

1.Pengurus Daerah Jasin
2.Pengurus Daerah Alor Gajah
3.Pengurus Daerah Melaka Tengah
5. Juruteknik (K) Kompleks Duyung
6. Juruteknik (K) Unit Merlimau
7. Ketua Pegawai Eksekutif
8. Ketua Pegawai Operasi
9. Ketua Pegawai Kewangan dan Korporat
10. Ketua Jabatan Operasi dan Pengguna
11. Pemangku Ketua Jabatan Pengeluaran
12. Pegawai Keselamatan dan Kesihatan Pekerjaan

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i was help admin clerk to call Mr Firdaus and Mr Ramlan to remind them that on Friday (14/4/2017) they have Meeting Internal Investigations Accident Cases at SAMB Alor Gajah

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MC

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done doing my correction and i will show to Puan Rahimah so that she can check it.

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i was ask by chief clerk to do minute for MC Puan Rahimah. the reason why we need to do the minute is they will easy to find the letter according the date.
here is the example table of contents :-
1. Permohonan Cuti Rehat Pn Rahimah Bt Mohamed Zin   15/12/2014
2. Permohonan Cuti Rehat Pn Rahimah Bt Mohamed Zin    22/7/2015
3. Permohonan Cuti Rehat Pn Rahimah Bt Mohamed Zin    11/7/2016

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continue do the correction

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continue do the correction

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Just continue the correction that need to do

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I has show to Puan Rahimah what i have done for task the factor that influence health and productivity SAMB staff and she told me to do some correction

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Today I was continue writing the task that Puan Rahimah give to me. After that i was helping kak ayu to take the money from kak syahida at department finance. After lunch kak su want me to sent some document to CEO  because she need CEO to sign that document.

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I was continue writing the task that Puan Rahimah give to me.

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Replacement holiday because Yang Di-Pertuan Agong XV Sultan Muhammad V  visit Al-Hasanah Complex, Sungai Rambai, Jasin on 4 March 2017

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Delivering memo to department about "Kejadian Rumah Pam Bunded Lama Ditenggelami Air pada 23 Mac 2017 and send to :-
- Pemangku Ketua Jabatan Pengeluaran
- Ketua Jabatan Kejuruteraan dan Fasiliti
- Ketua Pegawai Eksekutif
- Ketua Pegawai Operasi
- Ketua Pegawai Kewangan dan Korporat

The second memo was about "Kerja Penyelaman dan Sisatan Ekoran Dari Rumah Pam Bunded Lama Ditenggelami Air pada 28 Mac 2017 and send to :-
- Timbalan Pengerusi
- Ketua Pegawai Eksekutif
- Ketua Pegawai Operasi
- Ketua Pegawai Kewangan dan Korporat

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Continue doing my task that Puan Rahimah give to me, the factor that influence health and productivity SAMB staff

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Helping Puan Syafika binding 10 copy of "Laporan Pencapaian SAMB 2016".

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Delivering memo about Maklum Balas Kursus Pegawai Keselamatan dan Kesihatan (SHO) - Encik Mohd Rizuan bin Hamzah to :-
- Ketua Jabatan Sumber Manusia
- Ketua Pegawai Eksekutif
- Ketua Pegawai Operasi
- Ketua Pegawai Kewangan

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- Do the tagging for ear muff
- The ear muff need to distributed to all Loji and Rumah Pam in Malacca
- There are 37 ear muff that need to distributed. it's the example of tagging number :
SAMB/UKKP/17/LAM/001

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Today i was doing call survey for complaint sheet and ask our customer about the service at SAMB 1 Center and also how fast SAMB take the  action to solve and to repair the damage.
Here i will attach the example of complain sheet :

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Going department human resources and ask for the list name of staff that has claim PERKESO

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I was helping admin clerk count how many days  the number of staff taken MC for all department in SAMB

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Today i attending a briefing entitled " Security Basic for Project Implementation or Work in SAMB
(PERSONAL PROTECTIVE EQUIPMENT -PPE)

The knowledge that i gain from the briefing are :
- The related agency occupational safety and health (DOSH, CIDB,
NIOSH, SOCSO)
- Permit to work  (PTW)
* General        * Electrical
* Hot Work     * Confined space
* At Height
- Risk Control Hierarchy
1. ELIMINATION
2. SUBSTITUTION
3. SEGREGATING
4. ENGINEERING
5. ADMINISTRATION
6. PERSONAL PROTECTIVE EQUIPMENT (PPE)

Self-contained breathing apparatus (SCBA)
Full faced & Half faced
The device worn by rescue workers and others to provide breathable air in an immediately dangerous to life or health atmosphere (IDLH)

An SCBA is the choice when dealing with any oxygen deficient. Atmosphere that is Immediately Dangerous to Life or Health (IDLH) or any environment that is unknown / has unknown levels of contaminants

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Attending SAMB morning assembly
- awaiting public arrival to fill up the hall
- employee pledge
- national anthem
- official SAMB song
- speech from Chief Operating Officer and discussion on objective &
company's achievement
- discussion & review on other alternative that will be adopted by SAMB
to get  source of water included :
* Reservoir of rain water
* Coastal Reservoir
* Desolation

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I got new task today! Puan Rahimah has told me to do some research about Healthy and Productivity In SAMB Staff. So the first thing that Puan Rahimah want me to me to do is collect all the data and information about :-
1. Collect all the staff medical certificate by department, average age,
and their health problem.
2. How many people make an insurance claim.
3. How much SAMB allocate the budget for insurance claim.
4. Collect the 'cost per staff'.
5. List down all the wellness program that have been done by SAMB for
their staff.
6. Collect the information about staff who has reach the limit access
for Medical Certificate usage.

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Finally i got all the information about the fire extinguisher from 9 Loji and 6 Rumah Pam. The information contain in the form which is :
- Dry Dust > ABC & CARBON DIOXIDE - CO2
- APA Number
- Expiry Date
- Quantity & Supplier Name

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Taking staff pictures to do slide for Anugerah Perkhidmatan Kaunter Cemerlang for 2015 & 2016. This slide will be shows at SAMB morning assembly on 14 March 2017.

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Still waiting the technician and follow up with the person in charge (technician) and ask them to complete the form. I just received only one that from Loji Air Asahan but the APA NUMBER in the form was wrong. Then i call the technician but didn't reach one of them.
After lunch hour, Kak efa need my helped to editing her slide.

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Just waiting the technician fax the form.

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Send memo about staff confirmation of entitlement under supervision of the supply of personal protective equipment for 2017
- safety helmet and safety jacket

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Send memo about Audit Security and fire for building
-Audit Report in January
-Form 'CAR' (request for repair/corrective actions)
and send to :
1. Pemangku Ketua Jabatan Pengeluaran
2. Ketua Pegawai Eksekutif
3. Ketua Pegawai Operasi
4. Pengurus Kanan Pematuhan Bisnes
5. Pegawai Keselamatan Dan Kesihatan Pekerjaan

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Send memo about compliance audit inspections for safety and building audits SAMB pool/water tank to :
1. Ketua Pegawai Kewangan & Korporat
2. Ketua Jabatan Kejuruteraan & Fasiliti
3. Ketua Jabatan Operasi & Pengguna
4. Ketua Pegawai Eksekutif
5. Pemangku Ketua Jabatan Pengeluaran
6. Pengurus Daerah Jasin
7. Pengurus Daerah Melaka Tengah
8. Pengurus Daerah Alor Gajah
9. Pegawai Keselamatan Dan Kesihatan Pekerjaan

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Again I check if the technician has sent the information or not. Unfortunately they didn't sent anything to me. I wait until 11 am and still they did not sent anything then i tell to Miss Maslina about the problem that i face. She told me to tell En Zuraimi the staff in Units Safety to follow up the technician by himself.

After that i was helping Kak Aifah to edit her slides Mesyuarat Jawatankuasa Audit Syarikat Air Melaka Berhad (SAMB)

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Today is Monday! I start my day at 8.00 am. I straight go to check any of information about fire extinguisher information form that faxed by technician Loji in 9 Loji which is Loji Air Daf 1, Loji Air Daf 2, Loji Air Merlimau, Loji Air Chin Chin, Loji Air Asahan, Loji Air Bertam, Loji Air Sebukor, Loji Air Jus, Loji Air Gadek and also Rumah Pam Lancang, Rumah Pam Bkt Rambai, Rumah Pam Durian Tunggal, Rumah Pam Empangan Durian Tunggal, Rumah Pam Gerisik and lastly Rumah Pam Simpang Bekoh. In 9 Loji Air and 6 Rumah Pam only 2 Loji Air and 1 Rumah Pam respond which is Loji Air Merlimau, Loji Air Chin Chin and Rumah Pam Lancang. Then i just key in the data in Excel and continue follow up the technician who is not replying me to complete Maklumat Pemadam Api.

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I was helping kak mas editing her slide Sistem Pengurusan Khidmat Pelanggan (CSM) di SAMB.

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Today i was helping Kak Ayu update the Planing Schedule for the pool and the water tank. This schedule is about four technician in Jabatan Pematuhan Bisnes under Unit Safety and Occupational Health technician was audit the pool and water tank in all Loji Air in Melaka and here is the schedule what date they planing to audit and when they done audit it.

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Miss Maslina have give me brifing about the task that she will give to me. The task that i need to do is to make a phone call to 9 Loji Air and 6 Rumah Pam and tell the technician to fill in the fire extinguisher information form. The 9 Loji Air was Loji Air Daf 1, Loji Air Daf 2, Loji Air Merlimau, Loji Air Chin Chin, Loji Air Asahan, Loji Air Bertam, Loji Air Sebukor, Loji Air Jus, Loji Air Gadek and the 6 Rumah Pam was  Rumah Pam Lancang, Rumah Pam Bukit Rambai, Rumah Pam Durian Tunggal, Rumah Pam Empangan Durian Tunggal, Rumah Pam Gerisik and lastly Rumah Pam Simpang Bekoh.

The next task that Miss Maslina give to me was to organize and compile all the activity image  that Unit Safety and Occupational Health.

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Today Miss Maslina told me to do Local Order for two company. The first  Local Order is about the Unit Safety and Occupational Health, have a meeting and order some food and beverage to eat after the meeting. So we need to make a payment by making Local Order because of SAMB is a semi goverment. They did not pay the customer by cash instead they make Local Order.
The second Local Order is about the order from the company that supply and deliver personal protective equipment and other safety equipment for use by members of Syarikat Air Melaka.

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On this day  my job is to sent the two memo. The first one is about the inspection of fire safety audit for SAMB building pool / water tank in the month of March.

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Today i was helping Kak Hana doing her report and she told me to calculate the report analysis of water use by region in February until Disember in 2014 and form January to Disember in 2015 for area Jasin, Merlimau, Alor Gajah, Masjid Tanah, Melaka Tengah and Majlis Perbendaraan.

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MC

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Did not have so many task to do because of i'm not feeling well

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Today i just continue do the mystery shopper analysis for three years 2013,2014, and 2015.

Let's i explain what is mystery shopper? Mystery shoppers are like professional auditors for customer service department. These professionals can carry out samples at place of business, over the phone, or on your website. In Syarikat Air Melaka Berhad there is a counter for customer paid their water bills. So SAMB want to  measure in customer service representatives.  By doing mystery shopper SAMB can make necessary corrections that raise the bar on customer satisfaction overall.

There's a lot of benefit if company doing mystery shopper. For example, The ability to see the business through customers’ eyes. There is no way to get this perspective from someone within the company as effectively. An accurate evaluation of customer service training. A mystery shopper will reveal whether the employees are learning the right customer service skills to give the company a positive impression with the customer. A comprehensive evaluation of customer service department. A good mystery shopper can tell what works in customer service process and what most definitely does not.

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Yeahh today is Monday. I start my day with summit Manual Prosedur Kerja to Puan Rahimah. After that i just continue the task given by Kak Ain. She has told me to do mystery shopper analysis for three years 2013, 2014 and 2016. I was doing this task in Microsoft Excel.

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I start my day with a big smile on my face because today is Friday! I just continue doing my task that is Manual Procedure Kerja Jabatan Pematuhan Bisnes. I think i does my task very slow. This is because in a meanwhile I want to finish this task, I also make other work given by the other staff. For example, today i follow and helping other staff bring safety boots in the Bilik Kesihatan dan Keselamatan Pekerjaan to the meeting room.

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Today Puan Rahimah give back what I have done editing Kertas Kerja after Ketua Jabatan has check it. She told me what and where to do correction and add what are the important things.

After that Kak Ayu who is also the staff in the office ask me to do filing system. What to do if the department have receive the letter or memo for the outside the office. She also ask me to do cover filing and edited it.

I realize that I have become more friendly to other staff compare to the previous day. Alhamdulilah for today experience and learning process

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Today is a tiring day. The first task that I do is make a customer service phone call to know whether the customers is  satisfied about the services and actions taken by Syarikat Air Melaka Berhad (SAMB). Most of the customer complain about leaking pipe, water pressure was low and  disruption of water supply.

Next task I do was analysis in the Excel the phone call to know how much customer  satisfied or not satisfied with the action that have been taking by the SAMB. I was doing this analysis by making a comparison in 2013 to 2014 and 2015 to 2016. By doing this little task increase the knowledge in Microsoft Excel.

The last thing that I do is sending the memo about meeting was postpone in other date to all head of department. It was fun because I can meet and talk to the people in the department and also I can know what department that SAMB have. That all i do for today, hope tomorrow i can learn a new thing that can improve my skill and knowledge

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On the second day, i just continue my work doing "Manual Procedure Kerja Jabatan Pematuhan Bisnes". Doing this task is require me a lot of  work to do. Puan Rahimah also give me some input how to do the procedure. Some times if i confuse and that time Puan Rahimah is not in the office i will ask to the staff in the office. I also help other staff sending some memo/document to other department. By doing this small task i can improve my confident level speak with other staff in other department. I hope everything will be fine tomorrow.

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Today is the day!!  my first day of internship went smoothly. I arrive at Syarikat Air Melaka Berhad at 7.40 am and i was require to make a report at 8 am in Department Human Resource. Puan Adila, was the person in charge at Department Human Resource give me briefing about the rule in the company, give me a card that will be access as well as punch card and also she give me form to filled in.

After that Puan Adila take me to Senior Manager of "Jabatan Pematuhan Bisnes" , Puan Rahimah give a simple briefing about the department. There are 3 existing unit in the "Jabatan Pematuhan Bisnes", "Unit Audit Dalam & Pematuhan Bisnes", "Unit Pematuhan ISO" and "Unit Keselamatan & Kesihatan Pekerjaan".

I was place under "Unit Keselamatan & Kesihatan Pekerjaan". There is nothing much task i do in the first day. Puan Rahimah give me a task to do "Manual Procedur Kerja Jabatan Pematuhan Bisnes" and also editing her "Kertas Cadangan Memperkasakan Penjawatan Jabatan Pematuhan Bisnes".  So that's all for the first day my internship life, i hope tomorrow will went well.