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The Responsibility to Learn Consumer Skills

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The Responsibility to Learn Consumer Skills

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- read information on labels and packages
- compare prices at different stores, and look for sales
- pay attention to the media to become aware of illegal practices
- read consumer information publications
- attend classes or workshops on consumer issues and problems

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-Consumers can let the business know if they are not satisfied with the product or polices
-Consumers also can report unsafe, unfair or any illegal practices

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The Responsibility to Use Products Safely

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The Responsibility to Use Products Safely

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1.The consumers must read the label.
2.If you know that the product is unsafe you must contact the seller or producer.
3.If there is no action taken by the company contact a consumer protection agency.

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if you plan to exchange an item or get a refund, you must take back the item, receipt, and any warranties or guarantees that came with it.

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1.Consumers should make comparisons to find the best price
2.Consumers should make comparisons and choose the one that best fits their values
3.Consumers should make choices based on the product quality

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1. Consumers should know what they are buying
2.Consumers should read the product labels
3.Consumers should do some research before making a big purchase

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1.Usually if a customer takes a defective item back to a store with a receipt, the business will replace it or issue a refund.
2. If a business cannot or will not fix it consumers can write to the manufacturer to find out how to get the master resolved.
3.If the manufacturer will not help, a government agency might be your next step.

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Have the right to expect prompt delivery of goods or services. Have the right to be served without discrimination. Have the right to be treated with respect.

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1. The right to know that products are safe to use.
2.Product liability is the legal responsibility that manufactures make a safe product.
3.Federal laws ensure that the consumers do not get hurt

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1. The right to receive accurate information
2. Requires businesses to have ingredient labels for their products
3. Ingredient labels for packaged foods has the main ingredients first

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Consumers have the right to know how the market system works. They know how to get the best value and satisfaction for their money.

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1. The right to choose between businesses
2. Creates price competition between similar products
3.Creates service competition between business staff and managers

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-When a customer isn't satisfied with their product or has a complaint to make to the business