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Objective:
Improving the effectiveness, scalability and user-friendliness of the Lund Healthcare IT automation systems.

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Stakeholders
- Patients
- Doctors
- Nurses
- Administration Personnel

Other systems
- Pharmacy
- Journals
- Database
- Payment systems (Bank, Swish)

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- Difficulty to contact the healthcare system
- Poor time optimization

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Lengthy check-in procedures and manual appointment scheduling.

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Concerns regarding the data security of the healthcare system

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The system's scalability (if any) is unable to scale with an increase in demand due to the legacy nature of the programs and the limited resources when it comes to phone-lines.

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A full IT solution for booking, communication and information-updates via a GUI interface.

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A central platform where all communication, from appointment scheduling to medical consultations, occurs seamlessly.

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The system could have an AI component that predicts potential health issues based on the patient's medical history.

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An infallible security protocol ensuring no data breaches or unauthorized access.

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A IT solution which is dynamic in size which allows the healthcare system to change depending on the needs of the patients. To reduce costs and workload on the IT system

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Unable to use all health care hubs due to registration demands. Furthermore unable to communicate with healthcare if functional limitations are put in place like a handicap or speech impairment.

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Core functionalities without which the system won’t function. For example, secure login for doctors and patients, appointment scheduling, and patient data storage.

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Must Have - Patient Appointments & Communication hub

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Must Have - Patient Appointments & Communication hub

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A self-service system for appointments & booking system. Including a fast and seamless way to contact the health care administration digitally.

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Must have - Sufficient data security infrastructure

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Must have - Sufficient data security infrastructure

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Should have - Scalability for increased work demand.

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Should have - Scalability for increased work demand.

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Could have - Medical consultation from health professionals digitally.

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Could have - Medical consultation from health professionals digitally.