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I like service manager course. I earn different view to conversations. Thanks Mr Koen. He is energic Man. I hope seem again.

Barth and Simon, Caroline everyone thanks for this program. I earn lots of Friends and grown commication each other.

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The purpose of my position in the company, better point of view what I should do and how I should it do, a lot good recommendation from the other colleauges.

Koen is very good teacher and coach, I liked the practice and workshops the most.

Thank you for everyone to make this week nice and funny, the opportunity to be here.

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Very well organised training session!

1) Use of Interaction Impact model

2) Service manager as a people manager

3) PI model, the use to look who you are and your opponent

Group dynamic

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Great start point to improve our Service Managers skills how to be a Leader

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This is the Best in class Training for SM I‘ve ever visited. Go for it

Theoretical vs practice pls more Balance. Thx

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Strengthen CTS muscle…

Very powerful course loaded with content.

Long overdue initiative.

Great networking opportunity and will even re evaluate my own leadership style and approach

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Better understanding of how to better communicate when knowing others PI

Having better productive meetings with employees

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New view for conversation with my team members, new knowledge how work with remembers after performance rework over the year, new guidelines for complicated conversation with colleagues.

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The program of Service Managers need to be reviewed 

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The program of Service Managers need to be reviewed 

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Atlas Copco Service Manager standard toolkit

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Atlas Copco Service Manager standard toolkit

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A gift from CTS division for the development of our first line managers at the ❤️ of our operations.

Focus on actual practical handles for our service managers.

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I'll come back with a lot of connections wich will help me to improve myself in the future, I have now a better vision on the service manager position and on what improvements area I have to work.

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The delivery of the PI/personality portion was very well done. Koen does a great job in capturing our attention and delivering the material.

Explaining the importance if listening was a great point.

T

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The use of the dominant/submissive matrix.

The power of silence.

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Thanks for this opportunity to learn about the path to bring cts service manager to new levels .

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1. Analytic profile and using the core quality model.

2. Listening skills

3. Hygiene factors

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Moving forward, I plan to use the PI profiles to help in not only hiring, but in my presentation of ideas and as an effective way to communicate goals and information.

Thank you for a wonderful class. It was a pleasure meeting everyone and an excellent opportunity. I especially appreciated the chance to meet with people from so many different places. We need more of these collaborative meetings in order to improve diversity and grow as an organization. Thank you!! ❤️

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Review on communication, PI behavioural profile,core quadrant model, review 1to1 model

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Review on communication, PI behavioural profile,core quadrant model, review 1to1 model

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8 Integration Styles Model and it's dependencies.

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8 Integration Styles Model and it's dependencies.

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The exercise to discover how “Dominant-Submissive” and “Together-Against” triggers can impact group decision making. Be sensitive to the importance to be flexible moving between quadrants.

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An interactive course that provides great tools and granewoek for positive people management. 

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An interactive course that provides great tools and granewoek for positive people management. 

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More people management! (A bit less tequila...)

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More people management! (A bit less tequila...)

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Prepare in time for the customer center to grow.

1st job of service manager is people manager.

Don't drink tequila

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At the end of your learning journey what Skills - Knowledge - Attitudes  do you find in your professional suitcase?

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At the end of your learning journey what Skills - Knowledge - Attitudes  do you find in your professional suitcase?