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我会用4P策略，积极与家长沟通，取得家长的信任，平时多与家长交流，向家长反馈幼儿在学校的生活日常。

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在进行班级幼儿的如厕训练时：

我在了解幼儿目前的能力后进行了先后的排序和安排。一起练习如厕，但逐个完成脱离纸尿裤。

然后与第一个幼儿的家长进行沟通，倾听家长对幼儿如厕训练的想法和担忧。

然后在肯定家长的想法和担忧后，告知家长幼儿目前会主动跟随已完成如厕训练的幼儿去厕所，也不排斥使用马桶小便，也很明确长大了可以跟纸尿裤说再见，然后练习穿脱内裤了。所以基于目前的阶段和情况，我们可以家园合作开始幼儿的如厕训练。

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家长接送孩子时，会偶尔忘记跟家长反馈一些事情，如（孩子今天没睡午觉，和朋友玩角落活动时不开心，因为朋友不要和他玩，老师教导后，孩子沟通好了）要记下来，防止忘记。

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多和家长沟通，和搭档配合安排出足够的时间和家长进行有效沟通，耐心聆听家长的顾虑和担忧，做出有效的回应和处理。

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Avoid tough conversations

Whenever i am not well, I tend to keep quiet and think deeply.

In the future, I will practice open communication with my colleagues and centre leaders.

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I will take a deep breath, pause, and do active listening to the parent's concerns first and then when the parent signals that she is ready to listen, then I will speak and address her concerns.

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Some mistakes I have made would be that I was too eager to share that I have spoken over the parent at times and cut into the conversation.

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New parent conveyed wish for me to call her via short and curt email at a late hour.

Purpose: I will call the parent to understand her concerns about the child the next day and also understand the reasons why she sent it so late at night.

Picture: to understand why parent is needing the call at that hour and her perspective. Get an understanding from her about our working hours as well and my availability to reply.

Plan: I will plan to check in on the parent and provide updates of the child's day. Understand her concerns and queries.

Part: Reassure her of her child's transitioning to the new class and also let her know of my availability to address her concerns in future.

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I will practice open communication with colleagues and confirm in writing after the face to face conversation with parents.

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Be an active listener. From here, I will craft how will I construct my responses and strategies to share to parents.

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Talking over others

Moving forwards, I will pause and hold my thoughts until the person I'm talking to is done speaking/talking.

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Follow up with an email/phone call with parents consistently.

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Avoid Tough Conversation

I tend to avoid tough conversation with others.

Whenever I felt angry, upset, facing challenges, the very first thing I do is remained quiet. Refuse to communicate. I need time to calm down myself before I can have a effective communication with others.

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Show empathy and open communications to colleagues.

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与家长沟通时，要耐心聆听，站在家长角度，表示了解，给家长定期的提供反馈，分享孩子在学校的情况，让家长放心，安心的工作。

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Talking over others

In the future, i will pause and let others to finish talking first then continue talking.

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I will be more open in communicating with colleagues or parents with no fear and more confident.

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In the scenario that a parent asking about a bruise on the child's leg via email, I will not reply immediately. I reflected what the child been doing in school on that day, shared with Center Leaders.

1. Acknowledged parents concern.

2. Plan the questions and information to share with parents.

3. Reassuring the parents the safety of children is our utmost priority.

4. Provide suggestions & alternative ways to provide better care for their children

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Understand the situation, think of the way of what to communicate with parent tactfully and politely at the same time addressing the concerns

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Take time to understand the situation and think of a way that I can address the issue. Communicate with parents tactfully and carefully with the words we choose

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I will try to be more open in communicating with others and not be afraid for challenging communications

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没有积极聆听

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Before speaking to a parent, I will think through carefully what I want to relay to the parent. I will carefully relay the message to them and listen to their responses before responding thoughtfully.

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For instance, there is a parent who is concern on how to help their child with regards to toilet training.

After getting the feedback from the parent, I will thank them for partnering with us and will check in with the parents if they have tried to start it at home and what is the child's responses.

After that, I will share with the parents some strategies on how they can start their child's toilet training. For example, assess their child's readiness, reading a book about toilet training, establishing routines and to provide words of affirmation.

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当幼儿升班的情况分享

首先做好计划准备，与家长分享幼儿日常护理和幼儿参与的课程活动情况，让家长放心。

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When received an email about a child toileting problem

Plan how to respond the parent by sharing about the child in the classroom

Call the parent and discuss further.

Confirm the solutions by writing an email to the parent.

CC the email to core team.

Continue to feedback with the parent

about the outcome.

Thank the parent for her particatimg to resolve the child in managing toileting

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除了中午通过电话和家长沟通，多数时间和家长进行沟通的时候是在接送孩子时，有时在时间上有一些限制，所以和家长的沟通上有时会有些赶，想着快点结束谈话，回到岗位。今后会在这方面多注意。

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Show more empathy to colleagues and open communications.

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为受伤的幼儿无时无刻的关注，并及时更新家长，让家长放心并得到对老师的信任。

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会倾听家长的担忧或问题，使用积极的语言，并赋予同理心回应。班上的乐瑄，家长担忧她的华文进步，我倾听她的顾虑后，让她知道我理解她的担忧，我分享乐瑄学习上的进步，接着和她分享一些有效的学习方法，一起协助孩子在学习上的进步。

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多聆听家长的问题，积极与家长沟通给予正面的回应

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I will try to picture the possible outcomes. I will learn to phrase my words positively.

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沟通的四个要素：目的，图像，计划，角色。

在进行沟通时我们的目的是要有效地解决问题（如解决幼儿胆小的问题），要针对问题大概想像出一张解决问题的图像，（如说话时小声，害怕大声，不敢站在大众面前）。然后深思熟虑后制订计划，（如了解幼儿胆小的原因及性格特点，在学校老师先多与幼儿交流，增加亲密度及说话的机会，鼓励幼儿跟其他朋友说话，开始老师可陪伴在旁边，一步步让幼儿自信，大胆，课程中用角色扮演的形式增加其自信，也请家长在家中一直鼓励他）老师以同理心，平等合作伙伴的角色与家长共同协商，合作。

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As educator, to improve and level up my communication I need to be active listener through acknowledging the concerns and respond with empathy and clarity as well.

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多和家长沟通，让小事变成无事.

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Plan Ahead- I need to plan ahead on how to have conversation with the parents. Write down the key points of what I want to say and compose myself and also to avoid jargons.

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站在家长的角度了解家长的担忧，并积极的向家长反馈幼儿在学校的发展和学习情况。

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在平时多用4P策略，以此来练习并提升该技巧。

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对于很少来接送孩子的家长，太少和家长和交流的机会，要定期打电话或电邮家长，反馈幼儿的发展。

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Information Overload

I tend to give more information at one go but didn't think whether parents or my colleagues able to take in or understand.

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Plan: To better plan my conversations and support parents, I will research and understand more strategies to help parents

Follow-up in writing: After conversations with parents and colleagues, I will follow-up with an email

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聆听家长的担忧事情，再对与家长一起解决问题的事情。如：有一位家长对我们的学校关闭日有点不太清楚，有一天她的孩子女佣带来学校了，这位家长很生气，我当时马上打电话给这位家长，家长说：为什么学校没有单独通知她，我向她解释，我们有电邮给你，也有向你的女佣说，也给你打过电话。我给与的意见是我会印一张整年的学校关闭日，让这位家长贴在家中，老师也会再打电话提醒，最后，家长接受了意见，也表示很好的意见，也对自己的语气表示抱歉。

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我的性格比较着急，我可能会一直打断人家的对话，我也是一直会逃避困难的问题

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认真聆听，有耐心地面对一切，注意自己的语气已经肢体语言，以此提升自己的沟通能力。

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Avoid tough conversations, need to rephrase words and gentle tone

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I will be more intentional with the 4Ps when I communicate with parents, colleagues and children so as to avoid any confusion or misinterpretations.

With parents, I would like to be more consistent in more frequent updates especially those who are of the LA.

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I tend to avoid tough conversations. Beating around the bush and ended up not addressing the main issue.

I would like to be confident in talking about hard topics.

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遇到问题要反思，不会就请教有经验的老师

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保持信息的通畅。比如家长提供任何关于孩子的信息或反馈，及时告知相关老师和中心领导。

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Not Listening Actively – Sometimes, when I’m having a conversation with my parents or colleagues, I don’t pay attention to what they’re saying. Instead of listening and focusing on them, I’m often thinking about how I might respond."

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Avoid tough conversations - I realised I sometimes used words that might not be as good as I want it to be understand by others.

Sharing information overload- I need to be mindful of what informations I can share and not share to the children and parents

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Listen to the parents concerns and regularly update the child development outcomes and behaviours.

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认真聆听、有耐心的面对一切，尽量放轻语气，注意自己的肢体语言 ，以提升自己的交流技巧。

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I can ask or rephrase to ensure that I am answering the correct questions.

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In the future when I receive emails from parents, i will first plan and highlight the problem that parent are concerned of and share some observation of the child in school. I can then share some strategies that I have tried out at home and how can this strategies be used by parents at home too.

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积极聆听家长的问题，给予及时的帮助，如：为什么我的孩子喝完奶会一直吐奶。

回：我很理解您的担忧，因为每个孩子的肠胃不一样，我们在孩子每次喝完奶后，都需要给孩子打隔，让孩子坐起来休息一下i然后我们才把他放在软垫上，如果在家里还有这种问题你们也可以运用我们种试方式尝试运用在家里！让我们一起合作。

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信息过载：一些小朋友由工人接送比较多，所以在我遇到父母时会一次性分享很多小朋友在学校的近况，这可能会让家长无法记住全部，效果不理想。

我会在之后的交流中，对于那些不常见的父母，与其沟通后，保持书面交流/电话交流，增加彼此的信任度，同时也能更有效地帮助幼儿全面发展

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在幼儿有打人过咬人的现象，与家长沟通时需明确自己要向家长表达的是什么，老师是如何引导幼儿，与其他老师分享这个幼儿会有打人或咬人的现象，让全部老师掌握信息，积极与家长沟通老师幼儿在学校的情况。

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通常忽略了那些是女佣或是爷爷、奶奶来接送的那些家长，以后尽量抽空与他们联络，告诉他们孩子在学校的进展，让他们安心。

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Planning ahead- I believe that this is an essential key to good communication as we prepare for suggestions, alternatives and facts to relay to the parents. In this way, it can be a win-win situation for everyone.

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在跟家长说太多的例子，没有针对性的建议。

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Purpose - To communicate the need for shower if outdoor activities has been changed to the afternoons.

Picture - Parents might still insist on showering before naptime even though outdoor activities has been moved to the afternoons. Parents might accept the suggestion to remove the requirement to shower.

Plan - Acknowledge the parents’ concern about the child’s sensitive skin condition and the need for shower. Bring up the plan to move outdoor activities to the afternoons and clarify the need for shower before nap. Share with parents the reason behind the suggestion to remove shower. (Eg. Reduce physical contact with children’s body)

Part - Share with parents what teachers can do (Eg. Giving child some time to wipe down after outdoor activities). Parents can also arrange for helper to pick up the child after outdoor activities at 4.30pm so that the child can get home quickly to shower to reduce possible skin sensitivity.

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Not listening actively, when an angry parent is talking and getting overload informations from him.

In the future, must remember to focus and make eye contact while listening to him. Give positivr body language

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Talking over others; I realised that at times i cut through when the child is talking especially when i feel overwhelm.

Moving forward; I will wait for the child to finish their talk and when they are done, i may ask first if they had done and continue my topic.

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Confirm in writing: Updating the parents after a FTF discussion will help both the parents and I remember what was discussed. This will help to rectify any form of misunderstandings during the FTF discussion as well.

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Porpose-Understand the information that a parent shared about a child with scratches due to a fall on the way to school.

Picture-Acknowledged the information and show emphathy. Ask about the child well being.

Plan-Informed parent that we will assist with the wounds. The class teacher will update

Part- Write in the gchat to keep the rest of the teachers in the loop and monitor the child condition. Inform parent if the wound getting worsen.

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Reflecting on this topic, I realised that some people are visual learners and may not necessarily understand verbal instructions. With this, I feel that when sharing information with a parent/ colleague, I will summarize main points shared at the end of the conversation. With colleagues, I might also have a visual list for the colleague to refer to.

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Reflecting on this topic, I realised that some people are visual learners and may not necessarily understand verbal instructions. With this, I feel that when sharing information with a parent/ colleague, I will summarize main points shared at the end of the conversation. With colleagues, I might also have a visual list for the colleague to refer to.

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I will work on having a follow up email after a phone call discussion.

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I will work on having a follow up email after a phone call discussion.

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先关心孩子的情况，在聆听父母倾诉，老师在了解情况，最后计划有意义的措施与家长沟通解问题。

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Avoid tough conversation

I tend to keep difficult situations to myself than sharing with others. I always have the thinking that I may either burden others with it or others might not be able to help me.

In future, I will be more open to share any difficult situation be it whether I may get help for solution or not.

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After a conversation with parents, I will follow up with an email to address the concern that has been raised. This will build trust and have a proper closure to the issue.

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I would like to show empathy and think through how I can enhance my way of communication to peers and parents so as to better communicate situations. If a parent shares a feedback with me, I will first try to be in the shoe of the parent and understand what is their concerns before working together to think of ways we can alleviate the situation.

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Be more attentive during visual screening and inform both parents and teachers if the child has bruises and etc. Post the photo on group chat and double confirm with class teachers to make sure that they are aware of it.

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回避困难对话：

当沟通不顺畅时，对方不理解或不认可时，我会回避沟通。在今后的沟通中，可能是我表达不清楚，我会用平和心态和对方沟通，将自己的观点和想法表达清楚。

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对此，我可以为博程的父母提供定期反馈，当其没时间与我面对面或电话沟通时、可以经常通过电邮的方式让家长了解幼儿近况。

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有时因为时间的问题，有时没有积极的聆听家长的反馈。所以在家长反馈问题时要积极聆听，捉住家长的主要反馈的信息，给予协助与解决。

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I will understand and vaildate my colleagues feedback or reponses remembering to respond with empathy and clarity.

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Given the amount of time during pick up/drop off that we have with the parent, sometimes when the parents share something, I may be a bit too distracted and not listen actively. This may result in missing the intent of the message.

Moving forward, I will be more intentional to give my focus and attention on the person’s sharing and listen actively.

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提升沟通技巧的关键在于理解他人、表达清晰以及主动倾听。

首先，学会倾听是提升沟通技巧的重要一步。在对话中，专注于他人的话语，避免打断或急于回应，显示出对对方的尊重。例如，在团队会议中，当同事表达他的观点时，避免直接插话，而是等他讲完后，先总结他的观点，然后再提出自己的看法。

其次，表达清晰有助于他人更好地理解你的意思。沟通时应简明扼要、条理清晰，避免使用模糊的语言。例如，当你向同事交代任务时，先说明任务的目标、步骤和预期结果，这样能减少误解，提高执行效率。

第三，共情他人可以让沟通更顺畅。理解对方的情绪，表现出同理心，会让对方更愿意接受你的意见。比如，在向客户解释延迟原因时，表达对他们等待的不便的理解和歉意，能增加他们的理解与耐心。

通过这些方法，不断实践，能够有效提升沟通技巧，使交流更加高效、顺畅。

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Given the amount of time during pick up/drop off that we have with the parent, sometimes when the parents share something, I may be a bit too distracted and not listen actively. This may result in missing the intent of the message.

Moving forward, I will be more intentional to give my focus and attention on the person’s sharing and listen actively.

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我通常先设想这段对话的目的是家长想要抒发他们的情绪，还是家长想要的是了解事情发生的经过以及我们处理问题的方式。在与家长沟通前思考我所说出来的话会产生什么样的结果，什么样的言语会让家长更愿意和我们一起合作。🥰

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偶尔会忘记跟家长反馈觉得很小的事情，幼儿当天的任何小变化，要当下做一个简单备忘录。确保每一小的问题和好的发展都能及时跟家长分享。

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I will improve my 4Ps, especially the ‘plan’ part as it will help me to communicate what I have to say properly.

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在此期間要提高警惕，詢問父母或監護人孩子身上如何或為何有痕跡或瘀傷。請務必拍張照片並將其發送到群組聊天，以便團隊的其他成員知道。 VS完後我也會親自去找班主任通知，以防她沒查手機。

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I will keep everyone in the loop

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我觉得正向积极的语言很重要，我会在未来的工作中积极应用。

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首先要明确自己要的结果：

我想要让家长了解这个幼儿的华文说的方面需要进步。

然后进行思考如何沟通可以达到这样的结果：

我会先考虑这个孩子在表达方面有什么好的地方还有可以建议家长也在家里抽出一些时间跟幼儿用华文来沟通。

最后使用恰当的言语来沟通：

我会再合适的时间与家长谈话您的孩子在华文学习上听力很不错，可以理解课堂内容，在表达方面很多时候他很想要表达 但是介于说的能力比较需要帮助所以不能很好的表达自己，家长可以在家里跟小朋友有一个华文阅读时间和沟通交流时间，这样可以在学校和家里都有锻炼华文说的机会。很感谢您的配合。

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Letting my emotions get in the way- I have learned that we must be more logical and calm when hearing out other people’s perspective as we are able to deal with situations better when emotions are down and when everyone is heard and is able to express in a safe and open space.

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Confirm in writing: I have noticed that I often forget to follow up with parent through writing (such as email). After receiving an email from a parent, I would immediately call the parent or speak with the parent during dismissal timing. However, I would forget to follow up through email after speaking with them. Moving forward, I will follow up in writing with parents after speaking with them.

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合适的时间、合适的环境、合适的语言

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有时候可能心里太过着急，但是又害怕说出来会让人感到不舒服，所以就会闷在心里🫣

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首先聆听家长的心声或者担忧，理解家长的担忧，冷静处理问题以及进行有效沟通。

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A mistake I commonly make would be that I tend to avoid tough conversations with colleagues due to the fear of offending and upsetting them. I would like to be more open in my communication with my colleagues so that we can continue to better ourselves together.

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以幼儿出现打人行为为例。在与家长沟通时，首先先明确目标（不要打人），并提前设想家长可能出现的回答和反应（偶尔还是经常？老师是如何引导）。做好计划：和搭档充分沟通，掌握足够的信息，自信的与家长沟通（我们已经示范他用语言表达自己的需求；或者请求老师帮助；深呼吸等）。正式沟通过程中倾听并鼓励家长参与问题的解决。

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Information overload - I reflected that I may share too much information at a session be it during level meetings or during conversations with parents. Moving forward, I approach conversations with a plan and a clearer agenda.

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It is better to plan the things you are going to discuss to an important or difficult situation

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At certain time, I may mistaken someone questions. In future, I will reclarify again.

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在与家长沟通时，先要积极的聆听，清楚地知道家长的要求后，以同理心的立场给出回应。例如：当家长告诉他当心孩子在户外活动时，不可以控制自己，害怕激烈的运动导致孩子哮喘。于是我就把平时在户外活动时状况告诉家长，并让他们不需要担心，我们会时刻关注孩子，并适当提醒孩子，还会在后续让家长自己孩子在户外活动时的情况。