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This is more of a space for PROs to share some great experiences they had while on calls! I will update this post with further clarification for the next wave :)

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Thank you for bringing that to our attention! The rebuttals walk through is located in the refresh section as Handling Objections with Rebuttals. I will reach out to the team to get that updated :)

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Those links were shared during the Onboarding Process. I would reply to that email (that included those links) and ask if they have been updated since.

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This is great feedback, thank you for sharing! We're glad you find them helpful :)

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This is great feedback, thank you for sharing! We're glad you find them helpful :)

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On the first call, the girl did not seem very confident while speaking. Her voice seemed like she was unsure of what to say. Having an upbeat personality is what one needs to be sure to have when talking to the consumer so that way the call doesn't seem so gloomy. Also, when the consumer said he didn't ask for auto insurance the girl should have used a rebuttal, such as, "You were recently looking for affordable auto coverage options, let's see if we can save you some money today, ok?"

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On the first call, the girl did not seem very confident while speaking. Her voice seemed like she was unsure of what to say. Having an upbeat personality is what one needs to be sure to have when talking to the consumer so that way the call doesn't seem so gloomy. Also, when the consumer said he didn't ask for auto insurance the girl should have used a rebuttal, such as, "You were recently looking for affordable auto coverage options, let's see if we can save you some money today, ok?"

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On the second call the representative should have spoke once the call was connected and start to greet himself. Then when the consumer stated that he should already have all his information the representative should apologize and use a rebuttal like “I apologize, your information did not come through for me, I will make this as brief as possible for you.” Instead the representative basically answers the questions for the consumer, which was giving out that personal information too. Like when the representative asked the consumer to verify his name and homeowner status and the consumer responded as he did, the representative should have responded letting the consumer know that he needed to verify his personal information quickly in order to get the best rates possible for him. The representative was very quiet, seeming to not have much confidence or knowledge, being sure he is heard and having a tone that carries himself would have let the consumer feel as if the representative knew what he was talking about and gain his trust.

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Hi everyone! I am Farrah :) I have been working gigs for about a year now. For 6 years, I was a stay at home mother of 4 children & since my kids are all in school full time now I needed to have something to occupy some of my time and give me a different purpose than the many hats a mother/parent wears. Before being a stay at home mother, I worked for a non-profit organization called The Kitchen which is the headquarters where senior citizens can gather to congregate and have fellowship. They also serve the areas Meals on Wheels clients and provide pet food for the client's pets that are in need. I was in charge of approximately 890 state funded clients. But helped in delivering meals everyday and many other tasks. The job was fulfilling and very rewarding. Yes there is quite a difference in remote customer service vs on-site customer service but many of my clients were not able to move or help themselves so phone lines were always ringing. I have been enjoying the program Datalot and have learned some things I would have not known of if I didn't get on the program. The different knowledge and variety of work areas that being a gig worker allows you to experience, I would say may be one of my top reasons in enjoying this kind of work. 

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Hi everyone! I am Farrah :) I have been working gigs for about a year now. For 6 years, I was a stay at home mother of 4 children & since my kids are all in school full time now I needed to have something to occupy some of my time and give me a different purpose than the many hats a mother/parent wears. Before being a stay at home mother, I worked for a non-profit organization called The Kitchen which is the headquarters where senior citizens can gather to congregate and have fellowship. They also serve the areas Meals on Wheels clients and provide pet food for the client's pets that are in need. I was in charge of approximately 890 state funded clients. But helped in delivering meals everyday and many other tasks. The job was fulfilling and very rewarding. Yes there is quite a difference in remote customer service vs on-site customer service but many of my clients were not able to move or help themselves so phone lines were always ringing. I have been enjoying the program Datalot and have learned some things I would have not known of if I didn't get on the program. The different knowledge and variety of work areas that being a gig worker allows you to experience, I would say may be one of my top reasons in enjoying this kind of work. 

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On the Datalot Password Keeper pdf there are a few links that are not working for me. I put in a Service Ticket but they told me I need to get in touch with a member of education because the links could have just been changed. The links are Datalot VTO Tracker, Datalot Downtime Tracker and EWallet. If anyone could send me those new links or if the document has been deleted and no longer used then I can mark it out.

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On the Datalot Password Keeper pdf there are a few links that are not working for me. I put in a Service Ticket but they told me I need to get in touch with a member of education because the links could have just been changed. The links are Datalot VTO Tracker, Datalot Downtime Tracker and EWallet. If anyone could send me those new links or if the document has been deleted and no longer used then I can mark it out.

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Under the module SALT Refresh - Rebuttals Refresh, there is a statement that says you can get extra practice to visit Rebuttals Walk Through in WSU but I am not able to find that? Does someone know where that is?

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Under the module SALT Refresh - Rebuttals Refresh, there is a statement that says you can get extra practice to visit Rebuttals Walk Through in WSU but I am not able to find that? Does someone know where that is?

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I don't think that there are any calls posted yet. I think that our trainers are suppose to post our calls.

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I don't think that there are any calls posted yet. I think that our trainers are suppose to post our calls.

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I am not seeing the challenge. Is it suppose to be posted here?

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I am not seeing the challenge. Is it suppose to be posted here?

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I have been doing the SALT modules in groups by topic with the Daily Tip emails that we are receiving from Erin. So far I have gone through all the SALT modules on Consumer Objectives-Rebuttals, Dispositioning, Scripting & Call Avoidance, as well as, the SALT modules that went over meeting the team and our metrics. While I am going through the SALT modules I am also looking through all other information pertaining to each topic for that daily tip, the "Guides" section or Padlet in WSU, under announcements in WSU, in the DataLot Vyne Chatter along the right side where "My Commute" is, searching the topic  in the chatter itself for any questions that other reps have posted and the replies, my WS Agent Email for anything I may have received on the topic, etc. In doing so, I have been able to better understand each topic better and more in depth by focusing on one at a time then putting all that information together. This has also helped me during calls and doing wrap ups by by knowing right where the answer will be at under that topic and not having to click from tab to tab. 

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I have been doing the SALT modules in groups by topic with the Daily Tip emails that we are receiving from Erin. So far I have gone through all the SALT modules on Consumer Objectives-Rebuttals, Dispositioning, Scripting & Call Avoidance, as well as, the SALT modules that went over meeting the team and our metrics. While I am going through the SALT modules I am also looking through all other information pertaining to each topic for that daily tip, the "Guides" section or Padlet in WSU, under announcements in WSU, in the DataLot Vyne Chatter along the right side where "My Commute" is, searching the topic  in the chatter itself for any questions that other reps have posted and the replies, my WS Agent Email for anything I may have received on the topic, etc. In doing so, I have been able to better understand each topic better and more in depth by focusing on one at a time then putting all that information together. This has also helped me during calls and doing wrap ups by by knowing right where the answer will be at under that topic and not having to click from tab to tab. 

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They're all very helpful to me.

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We all have our own special skills in working calls but the number one thing to remember as for words of encouragement; Do better, be better, and inhale and exhale when needed because in the end everything works for the good of those who strive to Do better and be better.

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Some of the calls I've already heard has been a helpful tool for me for sure.

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I'm not sure how I can share some of my calls and experiences with you but I can say keep up the good work and strive to do better and be better. 

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I'm not sure how I can share some of my calls and experiences with you but I can say keep up the good work and strive to do better and be better. 

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Hello My Name is Charlene and I'm happy to meet you all. I am a 38 year seasoned veteran of outbound and inbound calls with various call experiences.  I'm fun,witty and very intelligent with all walks of life for I had to deal with the public every since the age of 11 I went to work at a young age to help the family make ends meet. I'm blessed to have the skills I have in that I have a diploma, a certified diploma in business and some college.  I started learning more about the computer and Microsoft when I was 13 years old due to my fascination with learning the ins and outs of a computer and every device of that category I am happy to say I'm glad I took my knowledge to higher levels of the computer world it has helped me a lot today to have the experience I have today.  Again nice to meet you. 

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Hello My Name is Charlene and I'm happy to meet you all. I am a 38 year seasoned veteran of outbound and inbound calls with various call experiences.  I'm fun,witty and very intelligent with all walks of life for I had to deal with the public every since the age of 11 I went to work at a young age to help the family make ends meet. I'm blessed to have the skills I have in that I have a diploma, a certified diploma in business and some college.  I started learning more about the computer and Microsoft when I was 13 years old due to my fascination with learning the ins and outs of a computer and every device of that category I am happy to say I'm glad I took my knowledge to higher levels of the computer world it has helped me a lot today to have the experience I have today.  Again nice to meet you. 

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Please share a Module you completed that you found helpful :)

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Please share a Module you completed that you found helpful :)

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Come join our Power Hour Tuesday, 5/30/23 and meet Holly in person @ 10 AM CT - Be ready with questions!

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Come join our Power Hour Tuesday, 5/30/23 and meet Holly in person @ 10 AM CT - Be ready with questions!