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Explains a metric like NPS.

Example:
Title: “What Is NPS and Why Should You Care?”

Content:

NPS measures how likely customers are to recommend us.
Scores range from -100 to +100.
A high score means customers love us. A low score means we have work to do.
CTA:
Ask Copilot: “What’s a good NPS score?”
Reflect: What would your score be if you were the customer?

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Features one quote with a theme and takeaway.
Title: “Customer Voice of the Week”
Quote:

“The staff is personable and they take great care in seeking out answers to my queries.”
Theme: Personal Connection
Why It Matters: Customers value empathy and effort more than speed.
What We’re Doing: Reinforcing active listening in frontline coaching.
CTA:
Challenge: Make one customer feel truly heard today.

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Short and scannable

Actionable or reflective

Tied to the data or insight shown

Optional but intriguing

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These encourage self-assessment or curiosity:

“What would your NPS score be if you were the customer?”

“How do you show empathy in your customer interactions?”

“What’s one thing you can do today to improve a customer’s experience?”

“Have you ever turned a complaint into a compliment?”

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“Not sure what NPS means? Ask Copilot: ‘What is NPS and why does it matter?’”

“Want to explore more insights? Visit [do we have a site they can check out?]”

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“Witness a great customer moment? Share it with your team today.”

“Ask a teammate: What’s one thing we could do better for our customers?”

“Try this: Ask a customer what matters most to them and really listen.”

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“Customer Experience Challenge: Smile and greet every customer today—see what happens.”

“CX Quiz: What does a -20 NPS mean? Ask Copilot!”

“This week’s CX theme: Responsiveness. How fast is fast enough?”

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Slides are packed with dashboards and small text.

Hard to read from a distance.

No clear focal point.

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Metrics like NPS are shown without explanation.

Viewers may not understand what the numbers mean or why they matter.

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Slides don’t invite viewers to reflect, learn, or act.

Passive experience with no engagement.

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Customer quotes are shown in bulk.

No synthesis or insight, just raw feedback.

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Focus on 1–2 key metrics per slide.

Use icons, color coding, and large fonts.

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Include a short explanation of each metric.

Help viewers understand the impact on customers and teams.

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Highlight one quote per slide.

Add a theme and takeaway to make it meaningful.

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Prompt viewers to reflect, explore, or take action.

Make the experience interactive and educational.

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Change slides weekly or bi-weekly to keep them fresh.

Align themes with current VOC trends or initiatives.

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Shows one key metric with context and CTA.
Title: “Customer Experience Snapshot – This Week”
Content:

NPS dropped 3 points this week.
Top feedback: Long wait times and unclear communication.
CTA:
Try This: Ask a customer what matters most to them and really listen.