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1 - What's your name and where are you from?

2 - Why did you choose to study at HIM?

3 - What's your dream/goal? (it can be your future job, or just a dream in general!)

4 - Based on the first part of this class, what do you think this course is about?

5 - What knowledge would you like to learn/skills would you like develop by the end of this course?

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1. My name is Datkaiym, but you can call me Datka, I am from Kyrgyzstan

2. Because I have always wanted to study in Switzerland, and HIM was the best university for me

3. My dream is to help my father with his business. He’s worked really hard over the years, and I want to support him and eventually help grow what he built

4. Customer experience is how customers feel about a business based on their interactions. It aims to make those experiences positive

5. I would like to learn how to understand customers better and  improve their experience

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1. My name is Annie, and I'm from Russia.

2. I chose to study at HIM because for the past 5 years, I've been interested and curious about the hospitality industry, and this school was the best fit for me professionally and personality wise.

3. My dream is to become rich and ride a red 2021 ford mustang, live a very happy and interesting life.

4. Hospitality x marketing. Curstomer experience is a customers perceptions about a brand or service.

5. Knowledge of the hospitality industry, adaptability.

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1. My name is Liza I’m 17 years old. I am from Russia. Half russ and Uyghur.

2. I’ve chosen to study at HIM first of all because I like the internships program. And actually it is the major or even the only reason. I really liked it here, in Switzerland. I came here in 2024 July for the first time and liked the presentation of the uni.

3. My career dream is to become an interior designer with a name and to open my own company in this sphere. I have a 10 years experience in the art school and just really into creativity. But decided that my BBA should be more fundamental rather than creative. And this program will give me needed knowledge

I think this course is about introducing us into working with people and how to sell and give trustworthy feedback and support to them in case of working.

I’d like to learn how to seduce people with my work experience and know how to gain confidence in talking to my future customers.

I’m sure I’ll get everything I want.

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1. My name is Carla. I am from Egypt

2. I chose to study at HIM because of its unique program, allowing for a lot of hands on work.

3. My goal is to work my way up at different jobs, specifically in the financial sector of firms.

4. I believe this course will be about understanding how to deal with customers even when they are unpredictable, and learning ways to deal with these situations.

5. I would like to be confident in myself to be able to deal with uncomfortable work situations when dealing with clients to ensure that the image of the firm is not harmed by the way I handle the situation.

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1 - My name is Theodora, I'm from Bulgaria

2 - I chose to study in HIM, because the courses and experience I will gain will help me blossom in the future

3 - My dream is to continue my parents' seaside resort into a leading name in the tourism industry.

4 - Understanding customer needs/wants.

5 - idk i hope to find out soon

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1 - My name is Adam and I come from Lebanon.

2 - The reason I chose to study at HIM is because it offers a unique study experience, coupled with the unique classes and opportunities that are a great investment for a future career.

3 - My dream goal is to achieve success.

4 - Learning how to be able to communicate. and reason in a proffesional setting. As well as developing the communication skills.

5 - Being able to have a comfortable and a confident ability of communication that will allow me to be able to communicate comfortably in different types of scenarios.

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1. Hi, my name is Arina, I`m from Russia

2. I chose HIM to study because I believe that this place can give me very helpful knowledges about how business works and what I should do at the first step.

3. my dream is create my own company and be a sought-after specialist

4. I think this course is about how we should work with customers

5. I`d like to know more about how to work with customers

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1. My name is Savvas and im from Cyrpus

2. Choosing to study at HIM was relatively a very easy decision due to the ranking of the university and the good words i heard from friends that studied here in the past or that are currently studying.

3. My main goal is to have freedom in 3 main aspects- time,location and financial freedom.

4. Based on the first part i believe this course is about how you precent yourself to your customers and how you make them see you

5. The knowledge i would like to receive from this course is learning the secrets on how to make customers interested in your business.

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1.My name is Beatriz and I’m from Portugal

2.Because I always wanted to take a bba and when I came here for the first time I saw my self here studying in the university and I also searched for kind of university that looks like a family.

3. Open my own group of companies and lead my dad’s companies also.

4.the customer experience is how customers feel about a business based on their intersections

5.i would like to learn how to understand customers and how to satisfy them and improve their experience

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1. My name is Lulu and I'm from Canada.

2. I chose to study at HIM to further develop skills needed for business, yet more specifically for the luxury industry. (and also learn German!)

3. My goal is to one day take over my fathers' business, which my grandfather started back in 1954. At his store, we hand-make high-end jewelry and sell luxury watches. We have been the authorized retailer for Patek Philippe for over 40 years and also carry many other Swiss watch brands.

4. I think this class will teach us how to properly communicate and develop strong relationships with clients.

5. I would like to further develop my soft skills within customer experience.

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1. My name is Ly-i'm from Viet Nam

2. I choose HIM because it's one of the top hospitality management school in the world. I love how HIM combines business education with hospitality training and i can do an internship to improve my skills.

3. My dream is to work in hospitality or in marketing industry. In long term, i hope to become a manager who can bring an enjoyable experience to customers.

4. I think this course is about understanding how hospitality and business organizations.

5. i would like to improve communication, teamwork skills and gain more confident in speaking English in professional context

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1. My name is Elliot, and I'm from Sweden

2. I chose to study at HIM, because I saw it as a great opportunity for myself, to develop and have new experiences.

3. My goal is to become rich and be able to do whatever I want.

4. Customer experience, companies connceting with customers, expectation gaps, emotional drivers.

5. I would like to obtain the knowledge on how as a company, you can gain and keep loyal customers so that it can succed.

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1)my name is Aiman, im from Kyrgyzstan

2) i chose HIM bc of the internship program and chance to meet people from all over the world

3)my dream is to be crazy insanely rich and my goal is to be a better person

4) I think the course will be about how to work with customers to maintain their needs and understand their wishes

5)understanding of communication with customers

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1.My name is Michael and I’m from Myanmar.

2.Because it’s one of the leading hospitality management schools in Switzerland.

3.My dream is to become an actor. I’ve always been passionate about performing when i was young.

4.Understanding customer experience and how to create positive interaction between customers and business.

5.By the end of the course i would like to develop strong skill in customer service.

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My name is Masa and im from Palestine

1. I chose to study at HIM because of their focus on the practical side of education, which i think is the most important, and their encouragement for us to enhance our knowledge of the business industry.

2. I'd like to learn how to understand the psychology behind how consumers think and how to maintain loyalty in a business.

3. My goal is to own a luxury event planning business and organize weddings, sport events and more

4. This course may be about how to understand consumers wants and needs as well as what theyre not interested in, how to maintain customer loyalty and the emotions behind their spending.

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(I don't have enough time to add a photo so..)

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Hi, im Nika I came from Russia but it was at summer. So I live here already for a few months.

I chose HIM because I like the studying system here, I love that I have opportunity not only to study but also to work... I love working very much but not studying so im also happy that we have only 3 years. And also I went here because of the diploma.

I still don't know what sphere or job I wanna do but I would really love to work in hotels all over the world. Maybe I would like to have my own hotel in the future.

Customer experience is how they feel about interacting with them and how to do it correctly.

I want to learn all aspects about interaction with customers and do it in a best way

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1. Hi, My name is Becca- I am from Sweden.

2. I choose to study at HIM because I wanted to study in a different country where I can learn and adapt to different cultures. I also want to work with marketing, and finance abroad hence why I want to study marketing and finance abroad, because it will be a start on my future.

3. I want to work with marketing and finance in a big corporation. Aswell as having my own company on the side. I want to be financially independent.

4. I think it's about customer satisfaction, how to keep the customer load, improve customer base, aswell as marketing you company smart and not in a costly and inefficient way.

5. How to efficiently keep customers within the market, and company. Customers satisfaction.

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My name is Abdelrahman, and I am Libyan/Egyptian.

1. I am passionate about golf and learning more about business and developing strong leadership and management skills.

2. I want to be part of a diverse and

growing international environment that encourages growth and new ideas.

3. I’m excited to connect with ambitious students and teachers who can inspire me.

4. I currently co-own waddan dates company with my brother, and I hope to use what I learn at HIM business school to expand and improve our business.

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My name is Ivan and I'm from Belarus, small country between Poland and Russia

I can't figure it out, why HIM. Just because it's Switzerland, picturesque view, smart students, banks and chocolate

My dream is to live and love. I don't want to become someone, I want to be myself and be with people I love, doing smth I love

This is life for me

I'm note sure, but the course is connected with smth like "Customer Experience"

I'd like to become a customer

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1 - My name is Noel, and I'm from Sweden

2 - I chose to study HIM because it has a great network and great opportunity to get to know people in high positions. School also has more business courses and thats a key why I joined.

3 - Rich millionaire!!!!

4 - To get to know better how to keep customers and workers and satisfy new ones.

5 - Better knowledge about how to keep and satisfy new customers

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1. hello there~this is irene and im from Taiwan

2. I chose to study at HIM because im fascinated by the hospitality field and i want to learn more about it. Also HIM has the perfect resources, like internships opportunities, in the hospitality industry~

3. My goal after studying at HIM is to find my dream job (hopefully a job position in CX or events arrangement in an upscaled hotel, im still exploring what im passionate about the most)

4. about how to be able take care of different customer’s needs? And react quickly with precision?

5. how to analyze different customer’s personas and meet their expectations.

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1. Hey!My name is Ruby and I’m from Kenya

2. My dad thought it was the best fit for me and believed I’d gain an amazing experience whilst still getting a great education courtesy of the remarkable lecturers.

3. My dream is to be successful in whatever field I find myself in and gain endless and endless amounts of money to fulfil my lavish lifestyle.

4. This is course is like my about the numerous of ways you can satisfy and understand customers through their past experiences or behaviours.

5. I’d love to learn the wants, needs and expectations a customer would have as well how customers make buying decisions.

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1. My name is Iliyaz I`m from Bulgaria.

2.My ethnicity is Turkish I`m 20 years old.

3. The main reason I chose HIM was about it`s internships, high world ranking and networking opportunities for my future company in Dubai. And make good partners/friends that I can trust also they can trust me.

The goal is 100 Million networth until 2028 with a passive income of 50k a day.

4.This course is about presenting yourself to customers and how to please them.

5.The skills I want to learn from this course are:

1-How to please customers.

2-Make them trust you.

3- Make customers come again

4-Give out value not bullshit

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1- My name is Embla and I come from Stockholm, Sweden.

2- I chose to study here because directly when I heard of this school I felt like that was the right path for me.

3- My main goal in life is to have a future where I can do what I want, I do not want to feel limited by money or anything else. I want to give my future children the best future as I can.

4- I think this course is about learning how to give the costumer the best experience ever, and how to keep and interact with costumers the best way possible.

5- I would like to understand how to give the costumer a good experience

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1. My name is Thida and I’m from Laos.

2.I chose HIM because I’d like to study and have an opportunity to do internships at the same time within 3 years, unlike other business colleges in general.

3. My goal is to graduate, work remotely and traveling around the world.

4.Customer Experience class is to learn about insights of hospitality relations between company and customer.

5. By the end of the course I would like to gain knowledge and deeply understand about this industry.

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1. My name is Tatiana and I'm from Russia.

2. Parents forsed me to study abroad and we decided that HIM is the best choice.

3. My goal is to be happily satisfied with my life.

4. I think the course is about how to correcly analize customers/people and to provide them a great service.

5. I don't know

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1. My name is Zerdesht but Yozef flows to and I`m from Sweden.

2. I wanted to have a better understanding of different business and to use the knowledge from HIM to implicate and help me build my empire.

3. To have so much money so I can wake up whenever, where ever and being able to do what ever I want. And of course to own watches and have a hyper car classic car collection and a jet.

4. That it will include a lot about how you keep your customers and how you keep profits high.

5. How I am going to keep the customers happy and and loyal ones beside my companies.

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1. My name is Peder and I’m from Sweden

2. I like the curriculum and the fact that you will have 1.5 years of work-experience when you’ll graduate.

3. Work in the banking sector or running my own company. Another dream I have is collecting cars.

4. How to satisfy clients, customer experience in general and emotional drivers

5. I would like to master the skills of having happy and loyal customers. How to make clients trust you and give them value.

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1. My name is Amaliia and im from Russia.

2. I choose to study in HIM cause im really interested in the hospitality industry

3. pink Porsche 991 to be honest

4. I think its about understanding customers and making sure they feel valued

5. I want to get better at communication and handling people, that’s super important in hospitality

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My name is Zack and I am from Sweden. I wanted to start at him because I think it will be a good experience to study and work in a different country. I want to work in banking. I think the course will be fun and we will learn much useful things. I want to learn how to give a customer the best possible experience