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- Improve Net Cash Flow

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- % of MMP and CMP projects implemented

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- Number of suggestions generated (not during calibration) and implemented during the year

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- Number of training per BSS (> 5 per BSS)
- Number of fun-filled activities conducted (health and wellness and alignment of ReCIPE values)

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- Customer survey results

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- Number of partnerships with local professional organizations
- Number of contracts that are not system certification-related
-Additional sources of income from new programs
-Returns on new programs (contract amount over program investment)

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Proactive in providing suggestions/ improvements

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Actively communicating with us.

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Active engagement in our FB, website, etc.

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Approach is aligned with FCUSI (e.g. appreciative inquiry)

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Gives referral to FCUSI

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Values are aligned to FCUSI's values

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Quick to offer FCUSI services

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Can initiate conversation with clients and peers

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Values are embodied

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Timely response to queries

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Timely payment

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Loyalty

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Give referrals

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FCUSI is top of mind

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List relevant behaviors that have significant impact to the strategic direction of FCUSI.

# data[].attributes.subject
List relevant behaviors that have significant impact to the strategic direction of FCUSI.

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(e.g., a digital marketing team may be concerned with: customers signing-up for the newsletter, potential clients visiting the company website, follow the company's official Page on Facebook and LinkedIn)