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While delivering feedback, we must tailor our delivery to best reach the Partner

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Having the partner know that feedback is a positive thing because it helps in development and growth. Also wanting feedback from them in return.

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Ask where the issue is or what is bothering them and help build an action plan to support them

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Humility will make us more approachable leaders, it also helps our Partners reciprocate being receptive.

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candor taking the initiative to have difficult conversations

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candor taking the initiative to have difficult conversations

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Better serve community through innovations such as curbside

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Understand that the feedback is given to help you improve and build you up. Understand the intent behind the feedback

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Let the Partners know that you care for their feedback as well as you giving them feedback. There could be a reason for the poor performance.

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Keeping an open mind to strengths, opportunities to improve, and having good intentions with all feedback

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Provide information in a clear and concise way

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Resolve issues by trying to provide examples and situations that allowed for feedback and potential opportunities. Tailoring the message to the individual and maintaining composure to facilitate and build trust for resolution.

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Leaders within curbside would use the ability of curbside mgmt to place orders for those

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Hurricane Harvey/Houston Flood Relief - H-E-B was there before any government agency, FEMA, etc. and did so much more to serve the community.

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H-E-B keeping supplies available for Disaster Response. Eg. Bottle water, canned goods, paper products

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Using feedback provided through surveys

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Remaining calm and allowing for an understanding of the situation. Removing distractions to foster connection and trust.

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Respond while keeping the partners feelings in mind and reacting appropriately

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*  Food banks were given ample supplies of food
*  Trailer loads of water were sent to other states outside of Texas
*  Numerous articles of H-E-B being prepared and ready for Covid prior to the government in some cases
*  H-E-B donated funds to isolating facilities during covid including monies, food and supplies
*  H-E-B fed our partners for several months during covid
*  Texas pride pay to partners
*  Partners were supplied with gas as needed to and from work
*  Encouraged partners to stay home if they were feeling sick
* Allowed some of our partners to attend funeral services for our partners to pay respect to the partners families

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Partners were allowed to attend funerals for partners that were lost during covid

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Partners were allowed to attend funerals for partners that were lost during covid

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*  Food banks were given ample supplies of food
*  Trailer loads of water were sent to other states outside of Texas
*  Article on H-E-B prepared before Covid affected the US prior to the government acted
*  H-E-B donated funds to isolating facilities