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Hiring America interview with Rodney Moses, Hilton Worldwide

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Rodney Moses, VP Global Recruitment at Hilton Worldwide, discusses Hilton Worldwide's commitment to hiring veterans. Find out more at HiringAmerica.net www.facebook.com/hiringamerica @HiringAmericaTV

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On August 2013, Hilton launched an operation called Operation: Opportunity with a commitment to hire 10,000 Veterans and Military Spouses by 2018. As Hilton has a wide range of career opportunities in all over the country of USA, they are to work in Hilton's corporate offices and hotels. The militants are also able to work from home

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Operation: Opportunity – Mission Accomplished

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In August 2013, Hilton launched Operation: Opportunity with a commitment to hire 10,000 veterans and military spouses by 2018. We are proud to announce that we have accomplished our goal two years ahead of schedule. We will continue to hire and support the military community, as it is ingrained in the culture of our company.

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 New Way of Recruitment and Selection for Hilton Hotel

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 New Way of Recruitment and Selection for Hilton Hotel

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Hilton Hotel can implement for walk-in recruitment. Walk-in recruitment is defined as a situation wherein a person (who may be a new employee) arrives at a place or an office without any prior appointment. Walk-in can benefit Hilton Hotel as candidates clearing the interview will mostly be given the offer letter right after the interview. This will benefit Hilton Hotel as it rapidly fills in empty positions. In addition, recruitment is done in bulk hence, the cost of hiring per candidate is less. Skilled and talented candidates are more often to pop up as walk-ins are mainly conducted on the weekend.

Hilton Hotel can also rely on a third-party sourcing which involves hiring a placement agency or headhunter to look for qualified job candidates. Third-party sources uses a variety of techniques and tools to look for the proper job applicants, such as extending offers of improved salary compensation and more flexible benefit packages

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A virtual team is a team that communicates digitally rather than a face to face conversation. This enables great team work in situations where both peers are not in the same country. Hilton being able to communicate globally is a big help due to many different hotels and resorts around the world. They communicate to maintaining clear goals, understanding one another and to avoid misunderstandings as good understand of team building and team work are critical for Hilton Hotel to be successful.

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Departmental teams are departments consisting of individuals that relates to a specialty or focus that the individual has already mastered and with everyone working towards achieving goals outlined in the company's mission statement. Being said that, Hilton has many departments in the organization or a hotel alone. There are the corporate jobs which specialized in accounting and finance, administrative,  architecture and design, asset management and so on. Besides that, Hilton also have the F&B department ( food and beverages) which is mainly handling the food and beverages served to the customers. In addition, sales and marketing department is also one of the departments which handles sales, timeshare marketing, marketing services, brand marketing, online marketing and digital sales.

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Cross functional team consists of groups of different functional expertise coming together to work towards a certain goal. The team is just a group of peers from different departments among the organization to solve a specific problem or a common goal. A team of this composition has the potential to implement significant improvements throughout the organization. Hilton Hotel has implemented this as for instance by giving out back to the society,  they are protecting the environment through efficient operations and innovative partnerships. This shows that every department in Hilton has to put effort in towards achieving in preserving the environment.

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Hilton does their recruitment and selection mainly online through their website, www.jobs.hilton.com
It can help create new opportunities for job seekers and experience employees. Another point is, Hilton can increase it's branding externally. Furthermore by external sourcing through their website, they will have more applicants from external employees which will result in pool of rich source of candidates of unique employees.

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External Sourcing is a method of recruitment that manages an employee candidate search through newspaper advertisements, job boards and trade publication announcements. This method favors bringing in job candidates that may or may not have direct experience in your business line of work. On the other hand, a candidate within a satellite field may offer a fresh, out of the box perspective to an organization.

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Advice and insight into working in the hospitality industry from Hilton Worldwide

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Interpersonal relationship

In Hilton, the management refer their employees as team member, eliminating the barriers of hierarchy allowing for more smooth flow of ideas and communication. Besides, employees do participate in certain decision making processes which may happen abruptly. This in turn would allow for a better relationship between the employers and employees. Besides, working at Hilton, is not only a one way street where feedback only goes to the employees about their work performance. Employees are encouraged to give feedback to Hilton regarding their job satisfaction and ways they could improve.

Rewards and Recognition
Hilton recognizes the commitment, role and significance of its employees. That is why Hilton offers employees with many perks such as their Team Member Travel program which offers employees deep discounts on room rates and food and beverages. Besides that, Hilton have a bonus scheme designed to reward equally an entire team which has achieved or bettered its targeted profit. To reinforce the idea that good service is important, Hilton regularly rewards employees through two programs used at both owned and franchised hotels. One, called “Catch Me at My Best,” gives customers the opportunity to nominate employees who provide especially good service. Winners get cash awards and merchandise. A second program, called “Spirit of Pride,” has employees nominating other employees for customer-service recognition. Winners get a cash reward and a celebration in their honor. Through these programs, Hilton would see an increase in performance of employees

Sense of achievement
Hilton Human Resource department, gives a performance review to their employees to allow their employees to understand how their performance throughout a certain period of time is. Through that, they may understand their contribution towards the organization or which area in which they need to work harder on.

Growth and promotional opportunities

Hilton provides its employees with training or self-enhancing programs to ensure their employees are always of standards to their reputation. They emphasized that their employees are one of the sole reason of their success. Therefore, employees are sent for periodic updates of training, including some sent around the chain.

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Herzberg's Two-Factor Theory of Motivation

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Herzberg's Two-Factor Theory of Motivation

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Motivational factors gives employees the positive satisfaction in work. These are the factors involved in performing the job. The motivators symbolized the psychological needs that were perceived as an additional benefit thus, employees will aim for a superior performance.
Motivational factors includes :

Recognition - Whenever the employee performs well, they should be recognized for their accomplishments by their superiors.

Sense of achievement - In order to spark the employee's sense of achievement, superiors must show that there must be a fruit of some sort in the job.

Growth and promotional opportunities - Superior should show that there are advancement opportunity in the organization to motivate the growth and performance of the employees.

Responsibility - Managers should allow employees the ownership of the work. They should minimize control but retain accountability

Meaningfulness of the work - Managers should show that the work itself should be meaningful, challenging and interesting for the employees perform and to get motivated.

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Hilton Hotel treats their employees as a family would treat one another. They value their employees health and satisfaction.
Below are a few ways to make the employees feel fulfilled :

1.  All new parents receive two weeks paid time off, plus an additional eight weeks for new birth mothers. And adoptive parents are reimbursed up to $10,000.

2. Hilton has their health insurance covers for their employees such as medical care, vision care, mental health care, fertility treatments, dental care, prescription drug subsidy, alternative treatments. (such as acupuncture, homeopathy, or chiropractic.)

3. Onsite health benefits are also provided by Hilton to their employees such as flu shots and fitness centers. ( at some locations)

4. Hilton provides family care by the numbers. (Picture is shown below)

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Herzberg’s Two-Factor Theory of Motivation

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Herzberg’s Two-Factor Theory of Motivation

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Hygiene factors are essential job factors for existence of motivation at a workplace. Although it does not lead to positive satisfaction for long term, but if these factors are nonexistent at a workplace then they will lead to dissatisfaction. Hence it is essential for employees and do not make them dissatisfied. The hygiene factors symbolized the physiological needs which an individual wants and expectations to be fulfilled. These factors consists of :

Pay - The salary structure should be reasonable. Salary must be equal and competitive to those in the same departments.

Company policy and administrative policy - Companies should be fair and clear and not to be too rigid. Which translates to flexible working hours, breaks, dress code and vacations.

Fringe benefits - Employees must be offered health care plans, employee help programs, benefits for the family members.

Physical working conditions - Working environment must be safe, clean and hygienic. Additionally, working equipment should be updated and well-maintained.

Status - The employees status within the organization should be familiar and retained.

Interpersonal relations -  There should be no conflict or humiliation element regarding to the relationship of the employees and their superiors.

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Hilton Hotel is a global brand of full-service hotels and resorts and the flagship brand of Hilton.

Hilton Hotel company was originally founded by Conrad Hilton on May 31 1919. Until today of 2017, there are currently more than 570 Hilton Hotels & Resorts properties in 85 countries and territories across six continents. Properties that are either owned by, managed by, or franchised to independent operators by Hilton.

Hilton Hotel mainly targets at both business and leisure travelers at places around in major city centers, close by airports, convention centers, and popular vacation destinations around the world.