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p1 intoduction and the last of the 10 most common faults
p3 3 out of 5 of my fault logs
p5 communications work  and maybe a little practical
d1 help desk

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Things I need to complete:

P1) DIFFERENT TYPES OF USERS: novice, experienced, specialist.

Instant Messenger and Email Screenshots.

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Introduction to P1- Describe the common issues the user might face. Need to add more to the user typesP2 and D1- Report and faults and support needed. Disadvantages of help desk Finish off role play

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Introduction to P1- Describe the common issues the user might face. Need to add more to the user typesP2 and D1- Report and faults and support needed. Disadvantages of help desk Finish off role play

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KD

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Finish triage/ 4 levels
finish 1 more fault log report
role play

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annotate help desk

fault log introduction

p5 helping to update anti virus

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I have finished LO1, LO2 and LO3

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P1-Different types of users.

P2(LO2)-need one more fault for table.

P4(M2)- different souces of information, needs completing.
(pro and cons)

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P5-faults and repair sheet

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P2 Expand on Introduction
P3 Make an introduction
P2 finish text boxes near helpdesk screen shots.

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HELP DESK !!

get picture of help desk and annotate.

P1 introduction describe users in more detail

fault log intro

fault repair sheet.

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P1-Introduction
P3- Complete faults table and triage levels.
P5- Faults repair sheet, practical work (Roleplay)

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Annotate the help desk picture.

Benefits of a help desk.

Fault log intro.

Finish fault log.

Triage.

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P1) DIFFERENT TYPES OF USERS: novice, experienced, specialist.P3) IntroductionInstant Messenger and Email Screenshots.HC

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P1) DIFFERENT TYPES OF USERS: novice, experienced, specialist.P3) IntroductionInstant Messenger and Email Screenshots.HC

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P1- No changes needed

P2- No changes needed

P3- No changes needed

P4- No changes needed

P5- No changes needed

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P1- done
p2- done
p3-done
p5-done
m1-done
d2-done
m2-done

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I've completed all criteria.

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P1- Done
P2- Done
P3- Introduction
P4- Done
P5- Communication Scenario/Role Play
P5- Fig 1.1 Done
Finish Fault+Repair

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LO1
P1 - done
M1- not done
P2 -  need intro
LO2
P3 - done
LO3
P4 & M2 & D1 - done
P5 - repair sheet - not done
P5 - Figure 1.1
P5 Different communication in IT helpdesk - done