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- If someone has experience discrimination, they will be directed to call this centre to gain legal assistance and information about the application process to the HTRO
- Help people claim and protect their rights
- Providing advice and representing applications at mediations and hearings at the HTRO
- Works with community organizations that help the individual before an infringement of their rights occurs
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About Us | Human Rights Legal Support Centre

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Our staff also bring a background of previous employment and volunteer work at a range of advocacy and social justice organizations including 2-1-1 Toronto, Aboriginal Legal Services Toronto, the Advocacy Centre for Tenants Ontario, Alternatives (mental health counselling services), the Canadian Arab Federation, the Canadian HIV/AIDS Legal Network, the Canadian

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The Ontario Human Rights System is made of three separate agencies:
- Ontario Human Rights Commission (OHRC)
- Human Rights Tribunal of Ontario (HTRO)
- Human Rights Legal Support Centre

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http://www.ohrc.on.ca/sites/default/files/2002-03.pdf

As we can see in the graph below, the OHRC handled their disputes through mediation, far more than the Commission. Having this mediation process in place lightens the case load for the Commission. Having this process makes it easier for complainants to have their disputes resolved quicker and more independently.

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What did the Inquiry and Intake Office Improve for the Public? 

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What did the Inquiry and Intake Office Improve for the Public? 

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- Complainants felt confident enough to address their human rights violations
- Employers/respondents were provided with tools to become proactive in addressing and preventing complaints of discrimination
- If an individual came in with the thought of their complaint being a human rights violation, this office would redirect them to a more appropriate organization to deal with their issue if it did not fall under the Code

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- First point of contact for the public
- Handles correspondence about the Commission's complaint process
- Individuals seeking consolidation for their human rights complaint receive general information on the complaint process, how to file a complaint, and other information that may be necessary to continue with the complaint
- Responsible for assessing returned intake questionnaires and drafting human rights complaints
- educate complainants and respondents about their rights and responsibilities under the Code to provide a more effective service

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- Offers both formal and informal mediation services
- Responsible for assessing and processing section 34 requests
- Section 34 of the OHRC is simply when a person believes that their rights have been infringed in a social area (employment, contracts, accommodation, services) and applies to the Tribunal for an order
- S. 34 asks the Commission to not deal with a certain complaint, because it is believed that the issue could be dealt with more appropriately by a statue rather than the Code
- The names of parties and the details of cases are kept confidential and protected under the Freedom of Information and Protection of Privacy Act
- Typically, mediators tell their clients that what they say in mediation cannot be used in court. However, for the OHRC, once the case has been referred tot he HTRO, the issues become part of the public record

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The Mediation and Investigation Branch, of the Ontario Human Rights Commission, is the largest branch within the Commission with approximately 85 full-time employees located across the province, the m

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To celebrate the 50th anniversary of the OHRC, they have had real people share their personal stories through video, art, or written, to express their personal experiences, thoughts, and feelings about the struggle for equality and respect in Ontario.

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- OHRC is authorized to set conclusive guidelines for how individuals, employers, service providers, and policy-makers should act, to ensure they are acting according to the Code
- Polices made under OHRC are subject to decisions based of the Superior Courts illustrating the Code
- OHRC and the Human Rights Tribunal of Ontario (HTRO) work along side to ensure their policies are aligned
- During a human rights proceeding, the HTRO is obliged to consider an OHRC policy
- When an OHRC policy is relevant to matters pertaining HTRO, OHRC is encouraged to bring the policy to the HTRO's attention

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Prevent discrimination and harassment because of race, sex, disability, and age, to name a few of the 17 grounds.

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http://www.ohrc.on.ca/en
- Provides protection to each individual
- Administers equal rights and opportunities without discrimination
- Focuses on specific matters to ensure discrimination is not tolerated in certain social areas, such as employment, housing, services, facilities, and contracts or agreements
- Your experience of discrimination must fall under one of the 17 codes listed in the Code in order to be protected
- Educate individuals and organizations across Ontario about human rights obligations and policies

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Human Rights Code, R.S.O. 1990, c. H. 19

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Human Rights Code, R.S.O. 1990, c. H. 19

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https://www.ontario.ca/laws/statute/90h19

The Ontario Human Rights Code was enacted in 1962. This Code prohibits actions that discriminate people based on:
- age
- citizenship
- origin
- disability
- family status
- gender identity
- and many more