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Utilities Customer Support ServicesIf you wish to succeed in the utility industry, we have the most effective and affordable utility customer support services for you. We at ‘NexGen Agency’ ensure that all the inquiries, emergency calls, queries and feedbacks are handled well so that you never lose your customers. For expert assistance, call ‘NexGen Agency’ today. 

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Utilities Customer Support ServicesIf you wish to succeed in the utility industry, we have the most effective and affordable utility customer support services for you. We at ‘NexGen Agency’ ensure that all the inquiries, emergency calls, queries and feedbacks are handled well so that you never lose your customers. For expert assistance, call ‘NexGen Agency’ today. 

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Knowledge and experience to keep utility businesses competitive.

One fact remains constant within the utility industry: in order to succeed, companies must find cost-effective ways to communicate with their customers. NexGen Agency offers services across the entire customer lifecycle from acquiring and provisioning new accounts, to handling outage notifications, to billing and service inquiries.

NexGen Agency handles after-hours calls, outage calls, and creates automated hotlines with important recorded messages. During the day we handle routine service inquiries, process payments, and handle overflow calls so you aren't overwhelmed by volume. Internally, we respond to equipment failures, fire and gas leaks, water main breaks, and calls from customers, partners, and employees to keep everyone informed and calm.

Whether you are a start-up or an established nationwide or global brand, NexGen Agency tailors a customer service solution specifically for your business. Custom training programs introduce agents to your company and products to ensure they are equipped to support your customers.

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Utilities Customer Support Services | Utilities Call Center Solutions

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Knowledge and experience to keep utility businesses competitive. One fact remains constant within the utility industry: in order to succeed, companies must find cost-effective ways to communicate with their customers. NexGen Agency offers services across the entire customer lifecycle from acquiring and provisioning new accounts, to handling outage notifications, to billing and service inquiries.

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Call center solutions for Hospitality industries

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Call center solutions for Hospitality industries

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Travel and hospitality industries need expert customer service representatives. Trust ‘NexGen Agency’ for call center solutions for your travel and hospitality industries and let the professionals handle your customers. We assist you to improve your customer loyalty, brand popularity and satisfy the customers with their needs. For any kind of assistance, contact ‘NexGen Agency’ today.

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The Travel and Hospitality industry is highly competitive. Airlines, cruise operators, hotels, and resort destinations are all under pressure to provide stellar customer service and at a low cost. NexGen Agency's contact center services provide the flexibility and scalability necessary for the unique nature of the travel and hospitality industry.

NexGen will optimize your customer relationship across multiple touch points, helping to strengthen brand loyalty, improve efficiencies, and increase the value of each customer contact. We pride ourselves on the measurable improvements we provide travel clients with including enhanced customer experience and satisfaction, increased revenue, and reduced costs.

Whether you are a start-up or an established nationwide or global brand, NexGen Agency tailors a customer service solution specifically for your business. Custom training programs introduce agents to your company and products to ensure they are equipped to support your customers.

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Call Center Solutions for Travel and Hospitality Industries

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The Travel and Hospitality industry is highly competitive. Airlines, cruise operators, hotels, and resort destinations are all under pressure to provide stellar customer service and at a low cost. NexGen Agency's contact center services provide the flexibility and scalability necessary for the unique nature of the travel and hospitality industry.

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Call center solutions for Media & Entertainment Companies

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Call center solutions for Media & Entertainment Companies

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Looking for expert media and entertainment call center solutions? We at ‘NexGen Agency’ are experts at it. Let us handle your prestigious customers with their issues and queries for your entertainment industry and get better customer satisfaction at affordable costs. We have customized plans according to your business- whether startup or a full-fledged one. For more information, call ‘NexGen Agency’ today.

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Media and Entertainment companies face challenges on many levels. With such a competitive environment, entertainment companies must continuously differentiate themselves. They also must cater to today's 24x7x365, mobile, texting, tech-savvy consumer-providing support, marketing, and loyalty programs in ways that meet customer expectations and keep them engaged.

Media and Entertainment companies today seek customer service outsourcing solutions that maximize customer satisfaction and loyalty, drive low cost-per-subscriber rates, and offer robust multichannel services and systems. The consumer is now in charge and that means that as they search for new ways to enjoy their programming they're not afraid to also look for new providers either. Now to retain customers, you need to deliver a customer experience they can't get anywhere else.

Whether you are a start-up or an established nationwide or global brand, NexGen Agency tailors a customer service solution specifically for your business. Custom training programs introduce agents to your company and products to ensure they are equipped to support your customers.

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Call Center Solutions for Media & Entertainment Companies

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Media and Entertainment companies face challenges on many levels. With such a competitive environment, entertainment companies must continuously differentiate themselves. They also must cater to today's 24x7x365, mobile, texting, tech-savvy consumer-providing support, marketing, and loyalty programs in ways that meet customer expectations and keep them engaged.

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Call Center Solutions for Technology companies

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Call Center Solutions for Technology companies

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‘NexGen Agency’ provides tailor-made customer service solutions for the communication industry. Trust our over 2 decades of experience of working with the telecommunication providers and let the expert communicators handle the queries and feedbacks of your customers. For professional communication solutions, call ‘NexGen Agency’ today.

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World-class customer management solutions for the communications industry.

At NexGen Agency, we understand that in the highly competitive and constantly evolving communications market, delivering excellence with customer experience is key to customer satisfaction and continued success. Our team has extensive experience in providing market-leading customer service outsourcing for bundled, wireline, mobile, ISP and cable accounts across the world.

The key to success has become the communication of new ideas coupled with the need for speed in disseminating and implementing those ideas. The necessary cross-brand integration presents both a huge challenge and a significant opportunity for companies in the IoT business as well. Tech support is no longer about individual manufacturers, retailers, telcos, and internet service providers' product sets; it's about a continuous service experience of a full connected environment to deliver on consumer expectations, while adding customer value to drive loyalty.

Our goal at NexGen Agency is to improve the overall customer experience and increase the lifetime value of our clients' subscribers. We provide expertise gathered throughout our teams 20+ year history of working with leading telecommunications providers and across all customer service channels.

Whether you are a start-up or an established nationwide or global brand, NexGen Agency tailors a customer service solution specifically for your business. Custom training programs introduce agents to your company and products to ensure they are equipped to support your customers.

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Call Center Solutions for Communication & Technology Companies

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World-class customer management solutions for the communications industry. At NexGen Agency, we understand that in the highly competitive and constantly evolving communications market, delivering excellence with customer experience is key to customer satisfaction and continued success. Our team has extensive experience in providing market-leading customer service outsourcing for bundled, wireline, mobile, ISP and cable accounts across the world.

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Call center solutions for consumer electronics

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Call center solutions for consumer electronics

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Are you looking for call center solutions for consumer electronics? Get our assistance and turn the process hassle-free. ‘NexGen Agency’ has helped a number of industries relating consumer electronics and we aim this for you too. Hire our specialist and experienced customer support executives for absolute representation of your brand. Contact ‘NexGen Agency’ today.

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Consumer Electronics companies partner with us because we are a full-service provider who deploys an end-to-end customer lifecycle management solution. Our model seamlessly merges strategic front and back office business functions along with Social Customer Care to reduce costs, enhance the customer experience, and ultimately improve consumer electronics companies' bottom line.

At NexGen Agency, we understand the intense profitability challenges faced by technology businesses across the world. Our solutions will help you to effectively manage your customer relationships, providing world-class care that will increase brand loyalty and ensure you stay ahead of the competition with innovative solutions designed to transform the contact center into a profit driver. Today, NexGen Agency supports some of the top consumer electronics companies around the globe with in-house product specialists and experienced level 1-3 technical support representatives and management. We understand the consumer electronics business 100%.

Whether you are a start-up or an established nationwide or global brand, NexGen Agency tailors a customer service solution specifically for your business. Custom training programs introduce agents to your company and products to ensure they are equipped to support your customers.

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Call Center Solutions for Consumer Electronics Industries

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Consumer Electronics companies partner with us because we are a full-service provider who deploys an end-to-end customer lifecycle management solution. Our model seamlessly merges strategic front and back office business functions along with Social Customer Care to reduce costs, enhance the customer experience, and ultimately improve consumer electronics companies' bottom line.

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For world-class and hassle-free contact center solutions, contact ‘NexGen Agency’. We proudly serve almost all kinds of industries and are experts at offering industry based contact center solutions. Get our assistance to serve your customers effectively. For the best industry-specific solutions, contact ‘NexGen Agency’ today.

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World-Class customer management solutions for the communications industry.

At NexGen Agency, we understand that in the highly competitive, constantly evolving communications market, delivering excellence with customer experience is key to customer satisfaction and continued success. Our team has extensive experience in providing market-leading customer service outsourcing for bundled, wireline, mobile, ISP and cable accounts across the world.

Our goal at NexGen Agency is to improve the overall customer experience and increase the lifetime value of our clients' subscribers. We provide expertise, gathered throughout our teams 20+ year history of working with leading telecommunications providers, and across all customer service channels, including voice, Web/chat, e-mail and IVR, and Social.

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Industry Based Contact Center Solutions | Industries We Serve

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NexGen Agency offers contact center solutions for all types of industries listed on our website. Contact us today if you are a Consumer Electronics, Communications industry, Media and Entertainment, Travel and Hospitality, Utilities and retail industry. Call +1 954 708 2896.

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Get our assistance to obtain the best outcomes with your business plans. ‘NexGen Agency’ offers expert consultation and solutions for all kinds of business and industrial requirements. Talk to the industry-experts and get expert solutions today. For assistance, call ‘NexGen Agency’.

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To help transform and grow your business, you need a strategic partner. One who brings you new and innovative ideas everyday. A partner with deep industry knowledge, meaningful insights, and the widest range of capabilities.

Why Choose NexGen Agency For Your Consulting Needs?

Because we really listen, provide unbiased feedback and analysis, and deliver high value results focused on your needs. We're passionate about solving challenges - whether it's helping spearhead a new initiative, being a catalyst for change, introducing new technologies or processes, planning for or leading implementation, transferring knowledge, or adding expertise and bandwidth to client project teams.

New Business Development Plan

Technology Assessment and Plan

Contact Center Assessment and Plan

Multichannel Customer Contact Strategy

Multisite Strategy

Metrics Strategy

Outsourcing Strategy

Business Continuity/Disaster Recovery Planning

Contact Center Industry Consulting Offerings

Commercial

Consumer Electronics

Financial

Government

Healthcare

Manufacturing

Education

Technology

Communications

Legal

Transportation

Public Safety

Energy & Utility

Experienced Consultants

Averaging 20+ years of experience

Customized Solutions

Strategies tailored to your company's needs

Robust Knowledge of Technology and Operations

Including difficulties and keys to success

Powerful Strategic Insights

To drive growth and key operational and technological strategies

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Business Consulting Service | Startup Marketing Plan for Business

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To help transform and grow your business, you need a strategic partner. One who brings you new and innovative ideas everyday. A partner with deep industry knowledge, meaningful insights, and the widest range of capabilities. Because we really listen, provide unbiased feedback and analysis, and deliver high value results focused on your needs.

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‘NexGen Agency’ helps you manage and improve your corporate and personal reputation and save you from crisis. We have the most cutting-edge and expert solutions which are enough to defy any kind of posts, comments or blogs against you or your business. For more information, call ‘NexGen Agency’ today.

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People sometimes ask us, what is the biggest crisis you've caught? While a simple answer, the truth is that it's the ones you've never heard of.

Crises never start as news stories, they begin with prodromes-little hints that something is amiss. The clouds before the storm. If properly monitored, you can catch these prodromes and attack a potential crisis head-on before it erupts. Most commonly, these major issues begin with a single tweet, a single blog post. In business people trust and buy from you because of your reputation and you cannot take a chance to have your reputation disrupted by some disgruntled employee or customer.

At NexGen Agency, our live social media strategists (not robots) monitor you and/or your company's reputation 24/7, 365 days a year in real-time, with our cutting-edge technology in the NexGen command center. For example, we can monitor 'John Smith sexual harassment' or 'Widget Company scammed me' so that the second anyone on the internet posts those words, we get an alert. This allows you to protect yourself or your company in real-time. Consider us an insurance policy that you can't afford not to have.

Want to be more aggressive? We can perform real-time monitoring on your competition as well. As soon as something negative hits them, you'll know and be able to exploit it before they begin crisis communications.

Aside from insurance, our live (not robots) monitoring also allows you to monitor the sentiment towards yourself or your company. Below, you will see a number of dots, each dot represents a tweet or post a user has made about a particular company/person. They are color coded by whether the sentiment was positive, negative, or neutral.

Our real-time tracking allows us to not only view the types of conversations happening but also see where they are coming from geographically. We can locate the country, state, and even as specific as the city that is talking about a keyword.

Additionally, we are able to see the trending topics. Want to know how people feel about you or your company? We can see how topics are trending and track changing perceptions by the week, day, and even hour.

How must does our insurance policy cost? Only $500/month. You can't afford to not have it. Just fill out the below form and someone will reach out to you immediately with more information:

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Reputation Management for Business | 24*7 Real Time Monitoring

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Are you looking for business reputation management service providers? At NexGen Agency, our live social media strategists (not robots) monitor you and/or your company's reputation 24/7, 365 days a year in real-time, with our cutting-edge technology in the NexGen command center.

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call center solutions for small business

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call center solutions for small business

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Need customer support services for your startup? Contact NexGen Agency for assistance. We possess superlative call center solutions for small businesses and these can help you immensely in growing from a startup to a brand. Trust our efficient call center services to get an edge over your competitors. Call NexGen Agency today.

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Starting Up Your New Venture? Need Support?

The NexGen Agency VIP multichannel contact and command center is ready and equipped to handle your customer interactions so you can focus on your core products and services. We have direct experience and LOVE working with companies at the beginning stages of their journey.

While most entrepreneurs aim to make theirs a successful startup story, their lack of a third party partner to help them scale can make the task quite challenging.

Indeed, it can take years for a new business to develop its customer base and attain success. This is where NexGen Agency can help and acquire you new customers.

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Call Center Solutions For Small Business And Startups | NexGen Agency

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We at Nexgen Agency offer call center services for small businesses and Startups. The NexGen Agency VIP multichannel contact and command center is ready and equipped to handle your customer interactions so you can focus on your core products and services.

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NexGen Agency’ is your perfect destination to get the best healthcare call center services at cheap prices. We have a team of dedicated medical experts who help to redress the queries and issues of the customers to enhance your healthcare services. Trust our two decades of experience. Call NexGen Agency today.

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Our roots are in healthcare experience. Dating back to the early 2000's, our team's first client was a national health organization who enlisted our help for open enrollment and member/provider customer care. Even at our inception, we understood fundamentally how to combine professionalism with a deep personal connection, which is crucial to meeting specific service needs in this industry.

NexGen Agency is a proactive partner performing as a seamless extension of our clients' businesses. With deep executive involvement, rich industry experience, and a culture that espouses innovation, our team has customized solutions for some of the world's leading healthcare brands.
Legacy of Success
For close to two decades our team has supported Fortune 500 Healthcare providers, as well as others serving the health and supplemental benefit provider markets. The NexGen team has proven its place as the developer of customized solutions that deliver measurable results for some of the world's top healthcare brands.
Compliance
Our well-versed compliance team insures industry leading solutions to every client, no matter the regulatory authority. This includes 100% redundancy, reliable data security, and fully accountable CMS, HIPAA, SOX, and SAS 70 Type II compliance.
Innovation
NexGen's mandate is simple: innovation in pursuit of excellence. We deploy sophisticated data stream auditing and customized analytics to monitor and manage customer communications from all channels, including traditional phone and web contact interactions, social network monitoring, and other streams.
End to End Service Offerings
NexGen Agency offers complete end to end healthcare member and provider services with full regulatory compliance and process redundancy. Our solutions include a global talent pool who bring market experience and knowledge of key software platforms, boot camp style training that prepares them with the skills needed to exceed all metrics, and fast ramp ups with skilled, licensed agents to meet clients' demands for peak conversion rates common during the small enrollment windows.

Network of Services

Member/Provider Services, Inbound Member Services and Retention, Member Loyalty, Participant Support, Pharmacy Support and Provider Support, Member Acquisition, Enrollment (Licensed / Non Licensed), and Sales Verification.

Payer Voice and Web Services: Member Service & Acquisition Support, Benefits Administration, Eligibility, Claims & Benefit Calls, and Provider and Member Support

Commercial and Private Fee-For-Service Plans (PFFS): PFFS Dental Discount, Inbound Verification, Verification English / Spanish, Outbound Disenrollment / Incomplete Disenrollment, and Web Site Support (Email / Chat)

Back Office Services: Data Entry / Data Processing, Claims Registration & Processing, ID Card and Policy Generation, Document Preparation and Scanning, Image Indexing, OCR, Storage and Retrieval, Fax and Document Management, and Data Entry, Research, Analytical Services

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Healthcare Call Center Services | Outsource Your Medical Call Center Services

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NexGen Agency is a trusted healthcare call center services provider company. For close to two decades our team has supported Fortune 500 Healthcare providers, as well as others serving the health and supplemental benefit provider markets. Call us today at 954 708 2896.

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Get 24*7 email and live chat customer service for your businesses. ‘NexGen Agency’ helps you support the needs and demands of your customers with the best back-office services. For assistance, contact us today. Visit our website for more info.

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Email and Chat Support

It's not just about calling anymore.

People are changing the way they do business. Which is why we offer 24-hour email and chat support.

Email has now become the primary means of data transmission and customer relationship management. As a result, many companies are outsourcing their non-voice call center needs, including email and chat support services. We offer email and chat support services for technical as well as non-technical products and services.

Maintaining a direct line of communication with your customers is a very important aspect to perform successfully. There are several different forms of communication and support service you can provide your customers. Manning a telephone line during office hours is helpful, many people are now going to look for other means of communication, but some customers are still going to use this kind of communication.

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Live Chat Customer Service | Outsource Your Live Chat Support

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People are changing the way they do business. Which is why we offer 24-hour email and chat support. Email has now become the primary means of data transmission and customer relationship management. As a result, many companies are outsourcing their non-voice call center needs, including email and chat support services.

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Harness the power of social media marketing services to get better results for your business. ‘NexGen Agency’ helps you with superlative social media management services and secures your online presence. Get the most effective services today. Contact ‘NexGen Agency’.

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Social Media Management Company for Small Business

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Let NexGen Agency help establish your online presence. Social media management services take time, time you don't have when you're running a business. We'll take care of it for you by: Reaching a wider audience, meaning more customers Promoting your business with content customers care about Combining that content with a strategy that gets it to the right customers at the right time Our team is comprised of social media experts, with proven track records of success.

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‘NexGen Agency’ is one of the best agencies providing high-quality and innovative customer management solutions for your business- whether big or small. Consult our experienced team of professionals to get services relating social customer care and social media management etc. Call ‘NexGen Agency’ today.

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NexGen is the leading VIP customer management provider delivering world-class support to our clients most valuable asset: their customers.

Let's face it, most BPO/Contact Center providers are a complete disaster. At this point you probably think that lack of innovation, bad service, high prices, taking FOREVER to make simple changes, and zero attention to detail are all just facts of life when dealing with BPO partners. Trust us, we know how you feel.

After years of working with other contact center vendors, we got fed up. We wanted to create a company categorically different with people who are innovators, think differently, and actually do what a BPO partner is supposed to do: make your life easier and make your customers happier. With that, NexGen Agency was born.

With NexGen you're getting an entire highly experienced team that will consult with you and become an extension of your company. From multichannel customer care to social and digital marketing, we create unique action plans and handle all the day-to-day work.

CLICK HERE TO CONTACT US NOW FOR A FREE QUOTE

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Call Center for Small Business | Inbound Call Center Services

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NexGen is the leading VIP customer management provider delivering world-class support to our clients most valuable asset: their customers. Let's face it, most BPO/Contact Center providers are a complete disaster. At this point you probably think that lack of innovation, bad service, high prices, taking FOREVER to make simple changes, and zero attention to detail are all just facts of life when dealing with BPO partners.

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If you are looking for the most effective call center solutions for your business, we deliver you the best. We are ‘NexGen Agency’ and we provide all kinds of cost-effective and highly proficient call center solutions for all kinds of business. Get expert assistance today. Contact ‘NexGen Agency’.

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Contact Center: You can count on NexGen Agency to deliver the ultimate customer experiences to your customers at every single opportunity. Through chat, email, social media, voice services, or even SMS; we've got you covered. We are an extension of your business, an ambassador to your customers. We provide best-in-class customer care service for the most efficient and effective fit. Period.

Social Media Management: Having trouble creating brand awareness? Need to support your customers via social channels? We're the team you need. Our Marketing Department handles: content curation, content creation, scheduling content, social channel monitoring, reputation management, crisis communications, SEO services, PPC/AdWords, and more!
Interested in more information? Contact us today!

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Call Center Solutions | 24*7 Call Center Solutions for Businesses

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Contact Center: You can count on NexGen Agency to deliver the ultimate customer experiences to your customers at every single opportunity. Through chat, email, social media, voice services, or even SMS; we've got you covered. We are an extension of your business, an ambassador to your customers.

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Get the best customer care assistance to enhance your business and services. Contact ‘NexGen Agency’ to obtain cost-effective contact center solutions, social media management, social customer care and email & chat solutions etc. Call the experts to resolve your troubles. Contact ‘NexGen Agency’ today.

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Call Center Services | Top Customer Service Outsourcing Company

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NexGen Agency is the leading Call center services provider company. We provide call center services to numerous industries. Call us at 954 708 2896 to know more about our customer service outsourcing plans.