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different options available to SCW and how to get access / use 

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different options available to SCW and how to get access / use 

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Ensuring we feedback to those we engaged with

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Comms plan (importance of this for customer/ project lifespan)

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Comms plan (importance of this for customer/ project lifespan)

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making it as easy as possible for people to engage

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Online surveys using barcodes to access survey.

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Online surveys using barcodes to access survey.

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feedback - show them the results of their participation

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Different options

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for scenario 3 probably a range of approached including survey, semi structured interviews and focus groups. These could all be done remotely by digital means or in person

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Easy read formats/ accessible

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Scenario 3:  The ICS in Universityshire need to review mental health services for patients across the county and want to do this with all stakeholders.  This is a countywide service, which receives cross border referrals.

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Patients, family, public

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Scenario 2:  A new service has been set up to enable patients to be seen quicker and we would like to understand what patients think about it.  Approx 10,000 patients a year go through the service.

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Diverse

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early buy in (from stakeholders)

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ensure as representative as can be

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events

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surveys

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focus groups

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workshops

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Scenario 1:  Clinicians would like to understand the patient experience of the breast cancer pathway at University Hospital in University Town with a small cohort of patients.