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How EiM IT team could help our new colleagues to have a smooth IT onboard journey

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When speaking to our group new colleagues about their IT experience, it is deemed necessary to review the current IT support practice to ensure that we offer the best support possible to our new colleagues.
Currently all EiM IT issues were gathered and managed through an IT ticketing system called “Manage Engine”. My research involved a review of historical IT issues, including tickets review by the above-named software, as well as the technical reviews relating to IT supporting strategy use in industry, including the main website and a major case study. In addition, I will make contact with a number of new EiM colleagues who have been joining us for two to three months, to explore the problems and issues they have. I will also create a questionnaire with a number of core questions, the aim of which was to determine the general characteristics of IT issues.

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Why is this solution important to you and your school?

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Why is this solution important to you and your school?

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Efficient IT support in the workplace has been seen to increase productivity, improve communications, increase staff commitment, and also decrease levels of stress and tension in the working environment

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What opportunities are created by  solving the problem?

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What opportunities are created by  solving the problem?

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The project’s task is to explore the problematic area in IT service for new colleagues and it can be used to predicate those problems beforehand. It is hoped this will then be used to empower our IT staff to provided more proactive, personalized service to our new colleagues.

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What research are you going to undertake?

What type of research are you going to do? Literature review/surveys/case studies/focus groups/other data

Who can support you during this process?

What else do you need to consider?

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Insert details of what research you undertook, include findings, sources, summarise of any surveys.
You can use ppt/vlog/swot analysis/images to capture evidence for your research

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Has your research identified anything unexpected? Do you need to go back and revisit your original problem? If so, how and why

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What possible solutions have you identified that would be an appropriate fit in your context?

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Consider the following questions and capture them directly here or via a vlog

Have any assumptions regarding the solution and problem identifications been surfaced and tested?

Have the long-term and short-term consequences of the problem and solution identification been considered?

Were possible unintended consequences to the solution identified? If so, how?

Were mental models (attitudes and beliefs derived from experience) considered as to how they affect current reality and future changes?

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Consider the following questions:

Identify who your solution will impact

How you will engage and convince your stakeholders

Consider other contextual factors for your location

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What skills that you've learned on the Accelerate programme will you leverage to engage your stakeholders?

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How are you going to embed your solution into your department or school?

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Create a plan on how you will engage key stakeholders and your next steps

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Please share what you have learned both about the project and about yourself during this project