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Thanks for contacting Wish.

I apologize for the inconvenience and am looking forward to helping with your issue. It appears that you opened this ticket for 'Account Issues' rather than 'Order Issues'.  Please understand that we're unable to access your Order Transaction because this ticket you opened only covers Account Updates. For further assistance, please open a ticket for the specific product(s) using your Order history where you'd like help.   1. Go to your Order History: http://www.wish.com/transaction 2. Select the item related to your issue 3. Click 'Contact Support' to describe your question 4. Attach a photo, if necessary 5. Proceed to 'Ask Question'  Once we received the ticket for your orders, we will proceed with the next step of the process. We sincerely ask for your cooperation and understanding on this matter. Thanks for shopping on Wish.

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Thanks for writing in.

I'm sorry to hear that your item did not turn out the way you expected it to be. To better assist you, please upload a photo showing the actual item (top to bottom). You can upload a photo directly within the Wish app by tapping 'Attach a photo' under the messaging area.

Once we’re able to validate the item you received, we’ll be able to take a look at your situation and assist accordingly.

We really appreciate your patience and look forward to hearing back.

Jewel
Wish Customer Support

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Have a good day and tell us more about our service, please rate our customer support by answering the question below.

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I understand that you want to replace your item with the correct color. Please take note that item replacements can take up to 30 days to process.

For this inconvenience, I'm happy to offer you a full refund including the shipping cost. By accepting the refund, you may repurchase this item at your own convenience. If you would like to accept the refund, please respond to us as soon as possible so that we can take the appropriate action.

Looking forward on hearing back.

Jewel
Wish Costumer Support

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Thanks for getting in touch with us.

I will be happy to prioritize this and help you with your request. To better assist you, kindly elaborate the reason for the request. I just need more information to make sure that we'll be doing the right action.

As soon as we receive the required information, we’ll move this process forward as quickly as possible.

We truly appreciate your assistance and look forward to helping you further. Please let us know if you have any other questions, we look forward to hearing back from you.

Thanks for choosing Wish.

Jewel
Wish Costumer Support

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Thanks for reaching out and for uploading a photo of the item you received.

I'm sorry to hear that your order wasn't fulfilled correctly. To initiate your request, please upload another full image of the item you received along with the packaging label showing the tracking number, so that we can show the to the store the exact item they've sent.

This allows us to investigate the issue further while providing valuable feedback to the store and to prevent this from happening again. Please remember that the requested photo is only a part of our documentation purpose to assist you better with all possible resolutions that we can offer and to reduce your effort dealing with this item.

We apologize for this extra step and look forward to hearing back from you.

Jewel
Wish Customer Support

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Thank you for messaging Wish.

I'm sorry to hear that you received a wrong item. Our records show that this item has tracking number of SYWH000146137. Unfortunately, the photo of the shipping label you provided does not match with this item.Could you try checking if there are other label on your package that shows the tracking number.

Please understand that we need to confirm the tracking number of your package for documentation purposes. This also allow us to investigate the issue further and resolve your concern in timely manner.

Looking forward on hearing back.

Jewel
Wish Costumer Support

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Thank you for reaching out and for sending a photo.

I apologize for the inconvenience with the poor quality of the item you received. I can imagine how satisfied you must have been if this item was made with good quality. I successfully reported this item to our Wish specialist for further review.

To make this right for you, I would like to offer you a full refund for this item including the shipping cost without returning it. By accepting the refund, you may repurchase the item from a different store, so that you won't experience the same issue with your order.

I hope this helps. We are looking forward to your favorable reply for the refund offer. Hope to hear back from you soon.

Jewel
Wish Customer Support

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Thanks for getting in touch with us and I appreciate the photo that you've uploaded

I understand that you want the refund to be processed on your Wish Cash. Please be advised that at this time, we can only issue refunds back to your original form of payment and are unable to reissue funds to a different card, account, or payment method.

If you used a card that was cancelled, lost, or expired, please contact your bank to inform them of the incoming refund. Your bank should be able to re-route the payment to your new card, a different banking account, or mail a physical check to you.

If you paid with a prepaid card, most banks will either process your refund to the original card or provide a replacement.

To learn more about Wish's refund policy, please review this link below:

https://www.wish.com/return_policy

If you'd like to proceed with the refund process, do let us know and we'll further assist.

We're looking forward to your response and providing you further assistance.

Thanks for choosing Wish

Jewel
Wish Costumer Support

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Thanks for keeping in touch.

I understand that you want to be refunded to Wish Cash, I'm sorry to say we can only refund your money to your original payment method and we are unable to issue refunds to a different card, different account, or different payment method. For more information please review our Return Policy.

We really appreciate your patience and look forward to hearing back.

Jewel
Wish Customer Support

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Thank you for bringing this to our attention.

I'm terribly sorry for the inconvenience that you had experience. I can assure you that Wish only charges for the cost of items plus shipping. All charges from Wish are displayed in your shopping cart before placing your order.

Since these additional fees are for postal, they are directly related to your local laws and regulations and not affiliated with Wish. You can learn more through this link below:

https://www.wish.com/faq/payment-pricing

We appreciate your understanding and hope to improve the Wish shopping experience for everyone.

Jewel
Wish Customer Support

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We just received an update from the store and they will send you the correct item. Once we received the tracking information we will inform you as soon as possible.

In the meantime, please let us know if there's anything we can assist you with. Thank you for your patience.

Jewel
Wish Customer Support

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Thank you for bringing this to our attention.

I apologize for the inconvenience. To maintain affordable prices on Wish, your order could ship from a variety of locations depending on the store's location. Therefore, shipping costs are charged per item and not per order.

You'll be able to review your order details, including item + shipping costs, prior to placing the order. Please review your order details here:

https://wish.com/transaction/5be573e801fb566bd6c5b143

Please kindly upload a photo/screenshot of the double charges that you are saying, so that we can assist you better. I can assure you that Wish only charges for the cost per items plus shipping. All charges from Wish are displayed in your shopping cart before placing your order.

We're constantly working to improve Wish and to provide shoppers with the best deals. Hope to hear back from you soon.

Jewel
Wish Customer Support

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Thank you for contacting Wish.

I'm sorry to hear about the issue you experienced with your order. Based on our records, it appears that you ordered 2 items for this. If possible, kindly upload a photo of the 2 items together?

Once we receive the required photos, we'll proceed to the next step of the process. Please let us know if you need further assistance and we'll be more than happy to help.

Thank you for shopping on Wish.

Jewel
Wish Customer Support

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Thank you for contacting Wish.

I understand that you need more information about your product. To ensure that we give you accurate information, we've contacted the store and asked for more details about your product. We should hear back from them within 48 hours. We will follow-up with you as soon as we get a response.

In the meantime, please let us know if you have further questions and we'll be more than happy to help.

Jewel
Wish Customer Support

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Thanks for contacting Wish.

I understand that you want to check the whereabouts of your package. Please understand that your package is still within your carrier's control and, unless otherwise noted, should be delivered on or before February 20, 2019. Shipment movement information is captured each time a tracking label is scanned in the carrier's system. There may be several days between scans if the shipment is going cross-country or moving between countries or territories.

This does not mean that your shipment is behind schedule or stopped moving; it simply means that the tracking label might not be scanned for a while.

Your carrier will display the next expected tracking event, so you can rest assured that your shipment is still moving even though no new tracking scans may appear for a while.

If there's even a day of delay in the promised delivery date or if happened that there's an issue with the item received, kindly get back to us and we will assist you accordingly.

We hope this helps, but please let us know if you need further assistance and we are more than happy to help you.

​Thanks for shopping on Wish.

Jewel
Wish Customer Support

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Thanks for writing in and for uploading a photo of the item.

I'm sorry to hear that your item did not fit. To better assist you, please upload a photo showing the item's size tag/indicator. You can upload a photo directly within the Wish app by tapping 'Attach a photo' under the messaging area.

Once we’re able to validate the item you received, we’ll be able to take a look at your situation and assist accordingly.

We really appreciate your patience and look forward to hearing back.

Jewel
Wish Customer Support

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Thank you for contacting Wish.

I understand that you'd like to expedite the shipping of this item. Wish is a global platform, connecting customers with stores from across the world and the shipping time is depending on the store's location. We try to improve our user experience so we may offer more shipping methods in the future, but for now we only offer one shipping option, typically through the local postal carrier. Unfortunately, we do not offer any expedited or alternative shipping options at this time.

Based on order details, your item is still in transit and expected to arrive on or before 03/11/2019 and it was shown before placing the order. For future reference, there are items that are eligible for Wish Express priority shipping that takes 5-7 business days and they are marked with orange truck icon.

I appreciate your patience and understanding on this matter. Please let us know if you need further assistance and we are more than happy to help.

Thank you for choosing Wish.

Jewel
Wish Customer Support

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Thank you for contacting us regarding the status of your item.

As I've checked your order, it's expected to arrive as early as March 28, 2019 but not later than March 17, 2019. Please be advised that the estimated time of arrival of the item will depend on the destination, weight and it's size.

For you to timely check the whereabouts of your item, please check the link I have provided below:

https://wish.com/transaction/track?tid=5c32463bc4c57f28943287cb&vid=5b9b727cf8684769a7ce2f1b

I'm very excited for you to receive your item and please know that we appreciate your patience.

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I'm sorry to hear that your order wasn't fulfilled correctly.

If you would kindly upload a photo of the packaging showing the shipping label. We can proceed with the process as soon as we receive the required photo. You can attach an image by clicking 'Attach a photo' at the bottom of this message.

We truly apologize again for the inconvenience and look forward assisting you further.

Jewel
Wish Customer Support

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Thanks for letting us know your concern.

I apologize for the inconvenience and am looking forward to helping with your issue. I understand your concern with the black boots that you have ordered. Upon checking, it appears you've opened this support ticket for the army green boots that you have ordered.

For further assistance, please open a ticket for the specific product(s) where you'd like help. That'll allow us to help with any issues relating to each product. To open a new ticket for another item, please go to the app and follow these steps below:

1. Go to your Order History: http://www.wish.com/transaction
2. Select the item related to your issue
3. Click 'Contact Support' to describe your question
4. Attach a photo, if necessary
5. Proceed to 'Ask Question'I apologize again for the inconvenience and we look forward to assisting you further.

Jewel
Wish Customer Support​

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Thanks for bringing this to our attention.

I understand that you didn't intend to place this order. Based on the order details, the item has already shipped and we're no longer able to make changes. In the meantime, we recommend that you wait for the item to arrive on or before Mar 28, 2019.

Since you're one of our valued customer, we can guarantee you that we will make things right for you, as you're always fully covered by our 30-day policy. Below are the guidelines once your received the package.

1. Send us a photo of the item as soon as you received it, so we can assist you further.

For future purchases, you may cancel an item within 8 hours after checking out. You can cancel your order by tapping 'Cancel Order' under the item from within the Wish app or at www.wish.com/transaction

Thanks for choosing Wish!

Jewel
Wish Customer Support