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How might we better assist elderlies to have a safe and enjoyable journey on public transports??

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Empathize
Understanding the needs and concerns for our target group(elderly)
Eg. Long mrt rides (body ache)

Elderlies wait for train to arrive at the platform.

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Elderlies with weaker legs looks for seats to be comfortable for their journey.

Usually choose the priority seats in the MRT.

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The elderly sits on their "priority seats" and then control the massaging function installed.
The massaging  functions can include the elderly's
1) neck
2)back

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Elderlies enjoy the massage throughout their journey.

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Roleplay the scenario, get someone to sit on that chair and use all of its functions to see if it does help in making the ride comfortable.