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What needs to happen before and during the project to make it successful? 

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What needs to happen before and during the project to make it successful? 

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What is already happening in the business relating to this priority?

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What is already happening in the business relating to this priority?

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Who is going to take accountability of what?

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Who is going to take accountability of what?

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Which of satisfaction, responsiveness, and advocacy do we expect this to impact? In what way?

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Which of satisfaction, responsiveness, and advocacy do we expect this to impact? In what way?

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Existing Vision and Mission

- Developing Purpose, and,
- Defining Values

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Understanding and application from an organisational perspective

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Understanding and application from an organisational perspective

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- Responsiveness: building aligned strategic initiatives and goals

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- Cultural change
- Customer service charter
- Strategy Workshop
- KRA Implementation / metrics

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- Brainstorming + Planning
- Establishing benchmarks
- Understanding current purpose and values

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- Finding and applying impact measures
- Resistance

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week commencing 26th
end of 2021
communicating to staff end of 2021, into 2022