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[BreakthruInMarketing]. ( 2013, July 12). Conflict Resolution. [Video File]. Retrieved from https://www.youtube.com/watch?v=KY5TWVz5ZDU.

Kemp, Ellyana]. (2015, August 29). Conflict Resolution-Nursing. [Video File]. Retrieved from https://www.youtube.com/watch?time_continue=9&v=YPPl3j_jkDM.

McKibben, L. (2017). Conflict management: importance and implications. British Journal of Nursing, 26(2), 100-103.

Overton, A. R., & Lowry, A. C. (2013). Conflict Management: Difficult Conversations with Difficult People. Clinics in Colon and Rectal Surgery, 26(4), 259–264.

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In order to reduce the negative consequences of conflict situations, they must be managed properly and with effective strategies. These include establishing a safe environment for communication, defining the problem, and coming to a mutually beneficial conclusion that is favored by all parties (Overton & Lowry, 2013)

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Nurse leaders must understand their role in facilitating good communication and reducing the incidence of conflict (McKibben, 1991). While all team members are responsible for promoting and supporting one another, the nurse manager plays a vital role in leading the team to conflict resolution. By encouraging open communication, listening respectfully, and giving alternate solutions to problems, nurse leaders can encourage a cohesive workplace environment.

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Conflict is a normal occurrence in the healthcare setting and nurse managers have a responsibility to understand the source of conflict and effectively manage compromise between team members.

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University of Colorado Anschutz Medical Campus

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Stage Model of Change Unfreezing Changing Refreezing

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Created using PowToon -- Free sign up at http://www.powtoon.com/youtube/ -- Create animated videos and animated presentations for free. PowToon is a free tool that allows you to develop cool animated clips and animated presentations for your website, office meeting, sales pitch, nonprofit fundraiser, product launch, video resume, or anything else you could use an animated explainer video.

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Wherever there are people, there will be conflict.  Dealing with people of different backgrounds and opinions will eventually lead to miscommunication and misunderstandings. Individuals have very different ideas, attitudes, and priorities so the key to solving this is effective conflict management.