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HRM 301305

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FIB Section 3

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FIB section 3

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FIB section 3

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Recruiting employees through website is a very effective way to target a specific group of individuals. With Celcom Berhad’s official website portraying their vision, mission, values, goals, and products, recruiting through their website is an effective way to recruit potential employees who experience a resonance with what you state on your site. Recruiting through the company website is an opportunity for Celcom Berhad to shine and a highly effect way to attract candidates today.

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In my opinion, a good way of selection is through personality profiling. This is because an individual’s personality may affect their suitability for certain posts. However, personal profiling is just a test which identifies particular behaviours of the individual that are better suited for the job than others. Therefore, it does not have a ‘right’ or ‘wrong’ answer. For this reason, it is important for the individuals undertaking this selection process to be clear on the characteristics required to perform well in the job.

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Problem-solving teams are individuals from the same department created to resolve any problems including existing ones and problems have arise. Celcom Berhad has quite an impressive problem-solving team. Whenever a customer is facing a problem regarding telecommunication, that individual can simply go into any Celcom outlet and seek for aid. Customers can also call the Celcom hotline and seek help if they are facing any problem regarding Celcom's service.

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Cross-functional teams are made up of members from various departments. These teams tackle specific tasks that require different inputs and expertise. For example, Celcom Berhad's marketing department and event management department will work together whenever they are having an event. Celcom does this because these 2 departments works well together whenever there is an event. The marketing department will market the event which will attract people while the event management depart manges the event to avoid errors during the event.

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Celcom Berhad also selects its employees through interviews. This interview allows the potential employee to convince Celcom Berhad why they should hire him. It is also a good way for the company to know what kind of person that individual is. With Celcom Berhad being a telecommunication company, it is important that the workers of the company must have good communication skills and an interview is useful for determining if the applicant has requisite communicative or social skills which may be necessary for the job.

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As for selecting employees, Celcom Berhad is quite particular about choosing who to employ from the applicants. Before an individual gets the job, they are required to complete and pass a written test. Passing this test proves that the individual has fresh ideas, enthusiasm for success, strong determination, a dynamic spirit and most importantly, the ability to cooperate in a team as these are the qualities that Celcom Berhad are looking for in an employee. Celcom Berhad does this to ensure that only positive minded people are working in the organization so that the company can grow.

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There are many companies that fail to promote their recruitment offer to a wide range of people. For Celcom Berhad, this is not a problem as they do their recruitment via social media which reaches to a wide range of potential employees. Celcom Berhad would post a status on Facebook which includes the requirements and salary of the job. Social media allows Celcom Berhad to receive more applicants, since they can reach a wider radius of interested applicants. One of the benefits that come with this is that it lets the company to widen their search for the perfect fit.

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Celcom Berhad offers a contractual rather than a permanent job. Although it is a contract job, they also give the same benefit as permanent staff such as EPF, annual leave, claims, and health care. Moreover, some contract staff who show good performance maybe absorb as permanent. Therefore, employee’s basic needs are supposed to be covered with the basic salaries from the company and Celcom Berhad also provides bonuses to its employees based on their performance.

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Celcom’s Occupational Safety and Health Management System

A project team has been set up to establish, document and implement Occupational Safety and Health Management System in-line with the standard that will ensure all employees comply with the management system and avoid effects of occupational risks. High-risk activities such as working at height and other occupational hazards have been identified and appropriate risk controls are in place. The employees who work in those areas are identified, trained, equipped with specific personal protective equipment with strict enforcement. In addition, other specialized training, workshops and briefings are conducted for employees and contractors/business partners to improve their awareness and compliance with the established Occupational Safety and Health Management System.

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For Celcom, people valued as one of its valuable assets. To make the employees comfortable in the work environment, Celcom applies worker engagement philosophy in the workplace. Their Employee Engagement Survey (conducted by an independent third party) is the primary method Celcom uses for engaging with its employees. The EES seeks detailed information from employees on a number of different topics affecting them. The key finding of the EES will be shared with management and employees in each OpCo. Additional focus group studies are carried out in some instances to further identify the gaps. Celcom trusts that drew in representatives will make a decent workplace and great connections among the representatives.

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Celcom nurture future leaders and drive exceptional performance across the Group by giving our employees the opportunity to participate in a broad range of training and personal development programmes. Programmes are influenced by employee feedback and are designed to develop the capabilities and commitment of their employees to achieve the business goals. Their aim is to attract, develop and retain the best people by providing an inclusive workplace where talent is recognised and developed. Equal opportunities for all staff are promoted, discrimination of any kind is not condoned, and special measures are in place for those challenged by disability or personal circumstance.

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Celcom promotes an open culture and an open-door policy that encourages our people to raise issues to ensure that any behavior, which excludes or discriminates against an individual or compromises on company values, does not go unchallenged. There is no restriction on the formation of worker groups and labor unions. Moreover, Celcom is an equal opportunity employer and is constantly streamlining workplace practices to ensure that women and men, people with disabilities, and other groups, have equal access to workplace environments, equal access to growth opportunities and equal access to self-development within the Group.

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THIS IS CELCOM TERRITORY. THE REAL NO.1. The non-stop fastest network with the widest coverage in Malaysia that is built to always give you its best.

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Celcom (Malaysia) Sdn Bhd, a Technology Resources Industries (TRI) Bhd company has been the leading mobile cellular operator in Malaysia for the past 10 years. Celcom's main business activity is to develop and market Mobile Services such as Celcom GSM and ART 900 and Fixed Services such as Direct Connect, Leased Lines, Equal Access and Virtual Private Network (VPN). Within Celcom's short history in the telecommunications business, it has ventured into value-added services, the latest being multimedia.

Celcom Axiata Berhad provides mobile communication services for customers in Malaysia. It offers voice, mobile broadband and email, roaming, and IDD services, as well as telemetry and fixed wireless desk phone solutions. The company also provides a unified messaging service that allows users to view a fax message via Web; and AirCash services, which provide instant access to money via client’s mobile phone. Celcom Axiata Berhad was formerly known as Celcom (Malaysia) Berhad and changed its name in December 2009. The company was founded in 1988 and is headquartered in Kuala Lumpur, Malaysia. Celcom Axiata Berhad operates as a subsidiary of Axiata Group Berhad.

Celcom is one of the largest telecommunications service providers in Malaysia and the region. Its core business remains prepaid and postpaid mobile voice services. Celcom has also achieved significant growth in mobile broadband, e-commerce, enterprise solutions and bulk wholesale services. Celcom continues to have the widest network coverage in the country. Through ongoing investments in network coverage, capacity and performance, Celcom intends to maintain its technology leadership and position as the country’s best mobile service provider.

Celcom is part of Axiata Group, one of the largest Asian telecommunication companies, focused on high growth low penetration emerging markets. Apart from Celcom, Axiata has controlling interests in mobile operators in Indonesia, Sri Lanka, Bangladesh and Cambodia with significant strategic stakes in India, Singapore, Pakistan, and Thailand through its various subsidiaries and affiliates.