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Name : Nur Shazarul Haizer Bin Mohd Arsat
Matric No. : A14A0771
Supervisor : miss Nurashikin Bt. A. Ridzuan

E-City Hotel

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first department F&B -green color
second department  HK- blue color
Offday - pink color

PS: for the first department i do not put off day. sorry.

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day 105 tuesday 5.6 (offday) (official lastday)

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day 105 tuesday 5.6 (offday) (official lastday)

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day 103 sunday 3.6 (wesak day/public holiday) 

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day 103 sunday 3.6 (wesak day/public holiday) 

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day 102 saturday 2.6 (nuzul quran/public holiday)

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day 102 saturday 2.6 (nuzul quran/public holiday)

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for today because of my last day intern, they allow me to work at office.

first they ask me to help pickup the menu of sky 360 restaurent at floor 12, 9, 8 and 4.

then after im bring menu down to office, they ask me to cover the meny with paper of food that is already being replace. and the price because of 0% gst.

then, dyda (office clerk) ask me to help zulhilmi to take lost and found item at sale department store.

then after that im finish my work at 5 pm go to find all nepalese staff for some pic for memory and also with supervisor and hk clerk and maintance to take picture together.

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for today, i was ask to be a runner for morning shift because the runner (syafiq aka intern also already change department).

for today im ask to sent the amenities to Dalia and Ram, because yesterday they offday. so for today i am replacement temporarily.

1.i also do a laundry pickup.
2. sent perm spray agency to lvl3 and 6 to do their job.
3. sent perm spray bangladesh worker to level 2,4,6,8,10,12 for only room no 1 and 12 for every floor.  because he want to spray plant for each floor.
4. pickup the iron and board at every level.

then at 2pm, razali (part time worker) come and replace me for morning shift.

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for today i my asignment is to change the duvet fr all room at the level 1 so for today. i was ask to change duvet and also add amenities and fill the uncompleted item in the room like towel, floor towel, amenities in toilet, amenities at bed and locker.
item in toilet
1. soap
2. foam bath
3. shampoo
4. body cream
5. cotton bud
6.  bath cap
7. towel 2pcs
8. floor towel
9. toothbrush/toothpaste
10.sanitary bag
11. tissue roll
12. glass 2pcs
13. coaster 2pcs

only 6 room need to change duve because of stain. and 12 room need to change the pillow case because of stain.

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for today i had to do alone for left room of level 1, which around 7 room.  so for today im doing all the work alone without any assistance

to make my work more faster i go to the room that i want to clean and pull up the bed and minibar(refrigerator) out from under desk to make my vacuum work more easy and i had a backache today.
i start at 9.40 clean and finish at 3pm and rest at 12

then im able to finish at 3pm. because of today im finish early, they ask me to change 3 room duvet because have some stain on it, so after 3.50 i finish my work and able to check out.

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for today also i was given a asignment to sprint clean the level 1. so we doing the same task like yesterday. i work at bed area and dayah work at  toilet area.

for today we manage to finish until room no 12 from room no 2.

for today i and dayah need to do 2 make up room because the guest just check for today because of the guest from level 4 want to change room. and enter level 1 room.

we manage to finish the room at 3.30pm.

and for today dayah and aqilah last day at department HK and going to enter the banquet dept for 2 month.

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for today we continue the clean at floor from room number 12 to 19 and continue the cleaning at floor 1 with 2 room only.

for today i work with dayah, so dayah is given the same task as aqilah before because the bed is to heavy.

then after the 6 bed, i had a backache, so i ask for dayah to help me pull the bed together before doing her work.

my job is same as yerterday.
we manage to finish 10 rooms.

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so for today we dont have so many guest, many of room have been blocked by HK office. then we were given assigment to sprint clean the all floor 3, then for today we manage to finish around the 11 room,  i was given task to work with aqilah.

so for today i give task to dayah to do toilet area, and clean the floor while im doint the sprint clean at bed area, which imclean all thing from dust, the mirror, and windows and vacumm under bed/behind bed

we finish at 3 pm

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for today i also given assignment to make up room with assist from dayah. dayah never do the make up room. so that i need to give her a task to clean the bathroom and toilet area

so for today im doing make up room alone. we have 13 room that need to be clean before 5 pm.

for today mostly the guest is from china group so we only put shampoo and soap .

but for today we have been call to clean again because there have stain on the twin duve

for information for bed we have:
1. twin bed and king bed
2. bed sheet 1pcs
3. pillow case 2pcs
4. pillow 2pcs
5. bed protector 1pcs
6. bed duvet 1pcs
7. bed insert 1pcs

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for today i have been given an asignment to finish around 10 room only with assistance by aqilah.

for today we got all occupied dirty room. so we have to work fast before the guest come to enter the room back.
i clean the toilet and help aqilah make bed.

then we finish the room at 2pm

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for today is my first task doing the make up room, i have an assistance by aqilah,

we got 15 room to be done, for staff they have record on the system, but for us, miss siti give us the paper that write which room od, do and vd. to let us more easy to work

for today, we work a bit slow because it our first time. so to make bed we doit together.

so for the od room to be clean fast

we finish at 4pm

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for today i assist bishal for the whole day.

so we got atleast 25 room to be handle. at morning i and bishal manage to finish around 15 room. then after tea break. bishal already finish 2 room. after 1 pm i enter and assist him.

i dont know that he already done two room then we manage to finish faster at 3.30pm.

we also found a beg that being left from (i think the beg is thrown by the owner)

and 2 laundry bag ask by guest to be sent to the laundry. and i can check out at

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for today i help bishal and top, for the morning i help bishal with the 13 room. while work with bishal we found lost and found item (shirt and pant from room 505)

then after break time. i help  top to do the room, top have a problem that guest late check out so, he need to continue after lunch breaktime, mean that he need to do alone because i already check out.

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for today i help bishal and janak. so for the morning i help bishal with 14 room then after break time, i go help janak. but for janak still so many room that still due out. at 3 pm all the room already check out.

then we manage to finish asignment at 5 pm. so that i help janak with 15 room left.

after finish janak apologize because troublesome, but it okay because i understand when due out late make our work be more hard especially when in group.

PS: when we want to check out late, atleast inform the front office. so it will help hk to work more easy.

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for today because of china groupstill check in. i help ram and niran

for the morning i should assist niran but niran ask me to help ram first. so that i help ram for 12 room. then i go help niran with 13 room.

after 4.30pm we finish the work. like alway niran will ask me to finish the write the report n calculate the amenities left.

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for today i assist top and ram
so for morning im follow top and manage to settle 13 rooms

and after time break, i follow ram and we manage to settle 12 rooms.
so for today 1 manage tp handle 25 room.

at 4pm we manage to finish the asignment given.

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for today im following ram to do the rooms asignment. because for today we got a china group.  around 150 guest check in.

so ram got asignment to be handle around 28. so like alway i do the toilet area

we manage to finish at 4pm because not to many of the gues is DO.

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day 84 webnesday 16.5(special public holiday ge14)  

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day 84 webnesday 16.5(special public holiday ge14)  

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day 83 tuesday 15.5 (special public holiday ge14)

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day 83 tuesday 15.5 (special public holiday ge14)

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for today kak ana is off day, so i continue the sprint clean with aqilah.  so that for today i need to teach aqilah what that kak siti do so that work will be easy, but aqilah dont want to do the bed area. so that we change our position. so i do the bed side and she do the toilet side.

miss siti come to observe what we do is right or wrong. after 2 room observe she go the see another staff.

then at 4pm we done our 9 rooms. then we able to check out at 5 pm.

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for today i work with kak ana again. she give me the same task because im use to it, and kak ana have a problem that she is sensitive with the chemical that we use to clean the floor.

so that to make work more easy for me and her, im work on the toilet area and she doing the same work to sprint clean the bed area.

for today we manage to clean around 10 room also, with 9 room form level 3 and 1 room from level 1.

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for today assist kak ana to do a sprint clean for level 3, act this room is already sprint clean( because for too long is being block and maintance is make a mess to the room that their enter to do maintance. we need to clean it back and at the same way we also need to sprint clean to the rooms.

so for the first room kak siti give me a machine that can be use to make my work be more easy to clean the floor from door to the bathroom.

she give us instruction on how to use it, then i use it until we finish for 10 room.
actually for sprint clean we need atleast 1 room to be clean around 1 hour

so i manage to finish only 10 room with kak ana.

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day 77 webnesday 9.5 (general election day) 

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day 77 webnesday 9.5 (general election day) 

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so for today suppose me, aqilah and dayah is being punish for the the mistake, but because of dayah is offday, aqilah and me the only got the punishment.

so for dayah she got to clean the cattle alone for 4 floor.

but for me i had to clean 2 staircase from floor 13 to g floor.

then at 2 pm i finish the staircase cleaning. then miss siti give me a new task to clean the air ring at every floor, so for today i finish my work at 5pm. then after settle i sent the item i use to the store and go back home at 6pm.

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for today i and dayah need to do a sprint clean for floor 2 which for today we need to refill the amenities and clean deeply at toilet area.

for today dayah is assist me, so i  give her instruction on how to sprint clean . i give dayah task to clean bed area which clean mirror and back bed side, lamp and tv to be clean and she also do the vacuum for 5 first place

i do the floor cleaning on front door until the bathroom.

i give the easy task for her so that after the 10th room we will change position. so that we two will experience all. at the fifth room aqilah come to help us(she is given task to clean the cattle alone. but she help us so that we will  finish faster. then we will her after that. then at 2 pm we finish our task. then we help her with cattle project.

then after we finish, had a problem that one of our room that we do the sprint clean is forget to clean the toilet bowl.

because of the supervisor check late at night, so that for the mistake we have been punishment for the mistake.

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for today i work again with dayah in cattle project to be settle and for today we work on floor 2 and 4, for today work become more easy because we already know the best way to clean the cattle and for today we are given the soda and coke. this mixture not to suite so we use the old way using colgate with soda.

to make this work more easy we bring all the cattle to same place, which we only using one room to clean the cattle. it less using time and we can work more easily.

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for today we got the mission to do a cattle like yesterday but for today because of dayah offday, i have to work with aqilah(trainee from megatech) she before is not working as maid, but work as clerk but their place have to be change with yasmin.

today we have to clean cattle for level 1 and 3 (this floor is all blocked)

she is still new and never being work at the operation dept.

so i need to teach her from start bit to bit how to do it.

she is fastlearner and easy to get along.

we finish working at 4pm

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for today we got the same mission to clean the cattle.

today im work with dayah also, for today we need to clean cattle at floor 11 and 9, at floor 9 mostly is  are occupied only 10 room is blocked.

like yesterday, we need to clean the cattle using the colgate and coke. but today we use the colgate more efficient than yesterday but still get the quality that supervisor want from us.

we done at 3 pm and supervisor check and dont have any problem with our mission.

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for today we are given mission to do a cattle project

our mission is to complete all the cattle at floor 8 and 5

so me with dayah (trainee from megatech) is given the esaimen to settle this 2 floor in every block room. for today at level 8 all room is blocked but at floor 5 we have 5 room is occupied.

project cattle is to wash cattle deeply inside out, we using Colgate and coke to clean the dirty inside the cattle but we should use act the lime and the soda. but at that time we cant use because office is out of soda.

at 3 pm we settle the cattle but and then supevisor check and want us to double check at where the water out from the cattle to be more clean. then at 5 we can go home

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for today i am assist yasmin (trainee) which her is also is from UMK.

im assist her for whole level 2 rooms. she is doing bed and im doing the toilet area.

she is before assist for sabrina ( for the 1st and 2nd month work at the HK department, which have more knowledge than us)

now im assist her before she got change into clerk at office of HK.

we done around 13 room before break time. then we, before i forgot, we given a task to check the room condition(floor and lamp and the door batery)

after we settle at 4pm we vacuum the floor

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for today im also helping bishal.

i want to explain some item we put at the laundry area which
1. laundry bag 1pcs
2. laundry list 2p
3. slipper 2pcs
4. hanger 4pcs

for today im helping bishal from morning to the break time, after that at 1pm i continue help him and we settle the assignment at 4pm. today we got 2 laundry bag need to sent to laundry area. so bishal call runner to come pickup and then we also found 1 lost and found item which shirt and shoes, but at the 2 pm the owner come to get the item back

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for today im helping bishal also

for today i want to explain a bit amenities i put on the toilet area which is the i put
1.soap 1pcs
2.shampoo 1pcs
3. foam bath 1pcs
4. toothbrush 2pcs
5. cotton bud 1pcs
6. sanitary bag 1pcs
7. tissue roll 1pcs
8. bath cap 1pcs
9. dustbin liner 1pcs

for  today im helping bishal with only 24 room and we finish asignment at 4 pm

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for today im helping bishal, like alway i will assist him to do the toilet area ( for your information, my job on toilet area is to clean the sink, toilet bowl, all mirror, setup amenities, clean urine area, bath place and floor. if im done early i will go helping setting the laundry area and mirror at bed area)

for today im helping bishal with 24 of rooms for his asignment.

then we finish at 3 pm because we have mostly is OD or occupied dirty room than VD or vacant dirty.

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for today im helping Dalia ( she is malaysian and only 22 years old), she enter work here with Kak Ana, she is pic of floor 12 which this floor is alway enter by corporate, because this is the floor which more complete than other floor,

for the first time, work a bit slow and we use to not communicate together, she is getting married this month from what i heard from kak ana.

i assist her to do the toilet area then after settle im ask to vacumm the level 12 area.

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today im helping bishal ( this staff is also from nepal which his look the younger but he almost 29 years old) for me i think he doing the bed the most have quality because we dont see many stain and the bed make up condition look good.

he like to make fun joke to people around him to make us more comfortable to work with him.

i;m helping him around 24 rooms at his floor only 16 room and he have to jump level to help staff that off day

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for today, im working alone

i was given assignment to settle floor 2. so for the floor 2 is already done the bed make up. but this floor before are done perm spray. so that i need to sprint clean this floor, wiping the toilet area, clean the dust on table and bed area because this floor already 1 week is being block.

after that i need to vacuum all the bed area and the corridor and lift front.

i am also in charge to fill the incomplete amenities in all rooms.

and then im settle cleaning at 4pm

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for today i help top, today top got 22 room for his assignment for your information 20 is normal for the staff because their responsible is to take care of 1 floor their own for example top is PIC for floor 4. so if have any mistake or problem. top is the responsible for the room on that floor. so top need to tell HK office is their any problem make by guest like guest smoking in bed,guest left thing, and bed broken and so on is the responsible of the PIC of that floor.

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for today also i help niran, we have only 17 room for the asignment to be done. like alway i will help niran to do toilet area.

then niran will give me about 2 bed to make up to improve my skill in bed make up.

we finish a bit late because od DO or due out guest late check out on floor 8.

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today housekeeping is not to busy so im assist only niran with 16 rooms.

today niran give me a task to do about 4 rooms (bed make up) because im doing toilet clean better and more faster than before

we done the clean at 2 pm. after settle the room asignment, we sent the troley to level 8(niran floor) after that nira give me asignment to help him calculate total left of creamer, sugar, mineral, liptop tea, nescafe and record it on asignment.

after that we rest until the check out.

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today i need to assist janak an top.

in the morning i suppose to help janak but, janak mostly have  due out room( which this guest will check out today) and the guest will check out late, so janak ask me to help top first.

after change partner, i help top with toilet cleaning, top level 4 PIC (nepal staff which same age as me) he doing work alone and cant work with girl because he wont give girl to do work and mostly female trainee want to assist him. that why supervisor dont want to give top to have female assist.
im helping him around 14 room

then after that, i help janak after break time. he give me a access card to make me more easy to go his level which is level11. i help janak like alway and we finish at 5pm because janak still have many room that guest late check out.

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for today because of have so many room occupied and vacant room. i also have to help assist 2 staff . today in morning i need to assist ram for 13 rooms which mostly occupied rooms.

then i have to go help the janak with 12 rooms to be clean. all the room i clean only at the toilet area.

because of busy day i dont have any chance to do a bed make up.

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today im assist kak ana and niran,

for kak ana  (kak ana is one of the malaysian worker and the oldest staff among housekeeper) im assist her in morning shift until breaktime. im helping her around 10 rooms. she make up room a bit slow but the cleanliness is great.

after that i help niran to do the cleaning, while helping niran, mostly the room left is occupied dirty room. i help him around 12 room

so for today total room is 22 room.

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for today i have to assist two person which janak and ram. for morning i help janak with assist him by do the toilet clean.
i help him 15 room of vacant dirty room(which room guest already check out)

then after break time i go help ram with 15 room left. while helping ram. mostly room left is occupied  dirty( which this room is have guest but guest want a service to clean their room
so for today total room im clean is 30 room

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for today im assist the ram, for information ram is nepal and he is the most youngest among them because he only 22 years old. as what i see he a bit childish with his friend but he work really hard during. even he still doing some mistake like trainee.

for his asignment he get around 23 room which all his floor 7 and some from floor 13.

he dont want me to the mopping so he doing the mopping while im only doing the toilet area.

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today im assist trainee saberina ,
for tofday we got to handle floor 2. total 19 room. which i help her by settle all toilet area and she doing all the bed area.

we manage to finish 11 room before time break. then we continue back the asignment at 1pm but work become a bit slow becouse we have not enough linen.

at 3pm we change position that i made the bed and she do the toilet area.

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for today im also follow niran to settle his asignment around 28 rooms, then he ask me to the toilet area only.

for today we found so many left item by guest, niran call for runner to take the item he found to sent to office so they can put the item into lost and found ( the item will be keep in lost and found for 1 year which we found on 12.4.2018 so they can open back after 12.4 2019)

the item we found is shirt of male guest at room 903. some item like food we will just throw as garbage.

we manage to finish on the 4.50 pm.

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for today im also have to assist niran, so im already know how niran work.

im also assist niran by doing the toilet area. then i did a mistake that forgot to put the tissue roll and gratefully niran see and understand my mistake.

then for today we got 22 room to be settle, break breaktime, we manage to settle 15 room and we go rest.

after i finish my breaktime at 1 pm i see niran already work around 1 room already.

then i continue my work. then we finish at 3pm and i ask niran for break and pray, then after 3.40 im go back to niran floor.

there suppose to have video but i cant manage to enter it because it to large video.

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for today iam  have to assist niran, i got to know this staff have work for many year than the other nepal staff which some of his friend is already go back to nepal but he still manage to stay here and work for his family.

today i help niran by help to do the toilet area because today we got around 27 room to be settle.

niran one of the staff that will double check the thing that im do in the toilet.

he work a bit slow not like other deepak who work fast. so i can manage to catch his work and how careful he while working.

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for today im have my own asignment to do

which for floor 3(this floor dont have person in charge) and for you information floor 1 to 3 and 11 and 13 dont have person in charge to the floor. mostly this floor is for group china.  and only open in month 4 to 6 because on this month we have a lot of china group coming to have a tour at malaysia.

so for today, my asignment to fill the item on the floor 3 which from bed to toilet, i have to do the group setup for every room which is we dont provide item like normal room which fully furnish but only put soap and shampoo.

but at 3 pm we got a call to change from group setup to normal setup and im being help by all the trainee and miss siti to settle before 4 pm.

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today iam assist deepak, we dont have so many room to be settle for today, im with deepak only had to do only deepak level which is level 4. so for today deepak want me to help him  do sprint clean(which clean deeply from toilet to bed, every inch of the room) im ask to do toilet which everything in the bed need to be wash, change and clean down to up and every mirror in the bed. we manage to finish the level at 5pm. for information every level have 19 room.

then im allow to go home.

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for  today im assist deepak also for today to help his asignment for 27 room to be settle.

we manage to finish 15 room before breaktime.  for today i help do toilet, and because im work a bit slow he settle the room and go to another room before im finish my job. then he let me do some bed clean around 4 room and he do the toilet.

we need to do for floor 4 and floor 11 room only. after settle deepak ask me to sent a towel to every room that not enough towel.

then im allow to go home after settle sent towel in floor 4 room

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today im assist deepak for his asignment around 25 room to be settle.
im given to assist him doing the toilet,
for today deepak also give me to do king bed  for only 2 room.

we manage to finish at 4pm and for the morning we manage to finish 14 bed and continue the left until 4pm.

after that we sent the trolley to level 4 utility

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today like yesterday we need to follow the deepak for 28 room to be finish before 4pm. so before break time we manage to fining 14 room then.

i do the toilet cleaning and deepak do the bed cleaning.

after 3pm deepak give me a chance to do bed for 3 room. im doing it so slow for today so we manage to finish at 4.45pm. after settle that we sent the trolley to the utility and deepak allow me to go back home at 5pm.

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for today, im change my department into Housekeeping department.

for the firstday, we go to work at 8.20am, and arrive at 8.35am

at work we need to write our name for attendance,  after all worker arrive at 9.05am the supervisor( miss Siti) is briefing for the trainee and also give the daily asignment to the nepal staff(for the HK department)

then, before we are release to follow the staff of HK department. we are give a acknownledgement of the staff name and position, which we have to refer and so on. then we can follow the staff that had the asignment to teach us about room service. for today im follow the nepal staff (janak tamang) i help clean the toilet area while he clean the bed area.for today we got around 30 room to be settle on asignment that why i just help clean toilet to smooth janak work.

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last day on the department, today we also got a busy day with 300 guest.

then at 9.00 rina the bar manager also come to help for today because im and ghana not enough hand to handle the guest with plate fill up faster. but for today we manage to handle the guest better than tomorrow because help from and from my experience of handle the many guest alone before. with rina help to clean table of dirty plate to buzzing area, ghana help sent the dirty plate to the steward while im setup the plate on table and clean the table.

the work more smooth than before. then we finish at 11.15am. then manager and ghana help me wiping plate, ghana handle the glass, manager amer handle the fork spoon and so on, while im handle the plate.

then im setup the buffet area and setup the plate and so on at their place.

at 5 pm a manage to take a picture with all staff and have apolagize and so on and also ask manager to give evaluation on me

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for today we got so many guest than before because there some group from China come for around 3 day, for 3 day they ask a manager of bar from another hotel to help us waiter (Rina aka manager bar) , she know how to manage the work more faster and help us manage 300 guest easily because of her experience. 3 waiter manage to handle 300 guest perfectly.

during serving, we have to work more faster because for 30 dining table we have clean the table so the 300 guest able to eat without complaint.

then i help rina to settle the breakfast at 11.00am. after that for wiping our manager amir help me to wiping the plate for tomorrow breakfast around 600 plate and so on. we manage to settle faster with help of manager amer and i can go home at 6pm after settle setup buffet area and setting plate and the dining area.

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today was an important day for the staff which today is the appreciate party for all the staff which i'm the trainee is also invited, for today after settle the breakfast im help the steward to setup the place for food at outside the dining area and decorate the dining area and table for the dining area. today their also make satay, lamb grill and so many food.

on the party i work for 30 minute then my manager ask me to join other trainee to enjoy the party.

for today i work from 7.00am to 1.00am, after settle the party, i help ghana clean and also help the wiping, and ghana ask me to settle the buffet setup for tomorrow breakfast. after settle i can go home and i take the grab( i can claim the money with the manager)

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for today we got the guest around 80, for the 3 day we got the same guest because their doing the seminar at MICE.

then i serve like alway from 7am to 10.30am then i settle the serving i clean the buffet and dining area. to sent the dirty plate and buffet stuff to steward. after that taking a break with the staff.  then i wiping the plate that steward already finish. then after settle the wiping i help settle the buffet area and help the manager setup for tomorrow staff dinner(appreciate day for staff and trainee are invite to the party)

after settle i can go home at 6pm.

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for today breakfast we got we also got 80 guest,

im finish serving at 11.00 because some guest is enter late, so i settle the plate first while wait guest to leave. then we take a break after guest leave. after break end i go do my work like alway.  then  i go help setup for lunch because today we got aroun d 30 guest from corporate group. we do a doom set for these group. (doomset is more lowcost then buffet set because mostly we set buffet for more then 50 person.

at 2.30 we finish serve for lunch. i finish wiping at 4pm. then i ask ghana for help the settle thing i cant finish for tomorrow breakfast because my transport i already coming.

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for today we got a normal number of guest also but add guest for lunch around 20 guest because for to mostly the guest have a seminar at the MICE place( MICE is the place corporate doing seminar and this place is near to the sky360 with the same floor to the sky360 restaurant.

for today my work like alway but rest a bit late because today we need to setup for the Doomset( doomset is the setup for guest around 10 to 30 guest who want a lunch, which it table setup like alway, which we provide the , soup, main course and dessert and selected drink.

after settle the doom set guest arrive at 1.00pm which suppose to arrive at 12.00pm. then after settle at 2pm i go clean n wiping the plate for tomorrow and settle at 4pm and i can go home.

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today also a normal number of guest with 65 guest low than yesterday. i work more ease by finish the work like alway at 10.30am of serve to guest then i take a break after settle the clean buffet area for sent the plate that already use to the steward area. then we all go for break at 11am. after settle the break i go wiping the serving thing like plate glass and so on. then after settle i go clean buffet area. after settle the clean i go setting the buffet area for tomorrow. the after settle setting dining area with empty pot of sugar and creamer in every table. the after finish im allow to go back.

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today, we got a normal number of customer then yesterday with only 82 customer, i work at 7 pm then being a waiter until 11 am. then i had my breakfast at 11.15am then continue my work by wiping and cleaning the plate , glass , spoon and fork. after that i stop for a while because steward ask me to clean the buffet area. then after settle the clearing and cleaning buffet area i start to continue wiping the plate again and then wiping all the buffet item and all finish at 2.30pm then continue to setup the plate at their area, i finish early so i help manage the dining area with put in the sugar and creamer at the table.

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Today we got breakfast guest around 112 guest.

Then done breakfast at 10.30 am. We just do cleaning on buffet area as soon as posibble because today we also got lunch. The wiping cant be dont after breakfast. And can be wipe with the lunch plate.

Lunch to day for the same group as before around 60 person.

Then im with ghana settle the lunch at 1.45 pm. Then we get our rest and eat. After that continue to wiping and setup the buffet area at 3pm. But i need to O.T to setup the buffet for tomorrow.
Then at 5 pm i allow to go home

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Today we got 80 guest for breakfast. 4 person walk in then 2 room got problem to check in.

At 10.30 i settle the dining area and 10.50 settle the buffet area.

After that i clean buffet area after rest time. Then continue to wiping the plate until 11.20.

Then refill water on bottle and juice.

Today we got lunch around  60 guest. Ghana already here at 11am
Then i go refill the water on goblet at dining area. Then setup at buffet area for lunch before 12.00pm.

After settle lunch. I do wiping plate, ghana wiping glass and manager wiping the spoon

After that rest a while and do cleaning on dining area and after that i go settle setup buffet area and allow to go home at 5pm

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Today i hear new that bie stop to work at sky 360 yesterday during my off day

Im work like alway

Today we got only 60 guest check in without problem and 2 person walk in

Serving stop at 10.50 after that i settle the buffet area .

Rest and continue to wiping the plate and so on

Then at 1.30 i setup the plate on place

After that i refill the thing on table at dining area. Then do some table setting.

Then go home at 3.00pm

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Off day

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Same as alway. Work alone today. Bie evening shift with ghana.

We got 105 guest today.

Serving until 10.30 then clear dining area using the trolley.

After that, settle buffer area.

Then rest for 20 minute after that start to wiping the things.

Then at 2.00pm start to setup the things to their place. At 3.00 pm i allow to go home

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Work like alway with bie

Today we got around 120 guest

3 room got problem to check in
4 guest walk in

Serving until 10.40

Buzzing the plate and sent guest request to them like keychup and so on.

No out of order.

Settle buffet area at 10.50

Then go rest time and breakfast.

After that. Continue work on wiping plate, glass and so on.

After that. Settle setup the plate and other thing

Then rest and go home

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Today we got a wedding using western set

After we settle change the table and so on

We had to let the guest for eating breakfast on the table that we just setup yesterday.

Today we had around 82 pack /80 enter

I work on breakfast with bie, today we had a guest that competition muay thai or wbc from all the world.

Then i clear the buffet and sent to steward.

After clear buffet i sent trail to table.

Then banquet ask for the 2 water tank to ballroom/ with ghana.

Then i and ghana, take the waiter vest for the part time

Then do some table setup/ change table cover setup western set spoon/ fork/ desert fork/ desert spoon/ goblet/ wine goblet on every table.

4pm part time check in

5pm rest and eat

Continue the table setting

After that. Heard the briefing for the wedding position

Then start the weddinv on 7

We take the food step by step from

Appetizer, after 15 minute, take soup, granitie, main course, desert and guest desert,

We clear the wedding set. And settle the buffet for tomorrow.. then i can go home at 1 am

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I enter the workplace at 7.05 am

Then i see bie is already enter work at 5am

Today we get around 100 pack / all enter

I did a table clean/ table clearing / refill juice/ buzzing

Todah 1 person order americano

10.30 im clearing buffet/ clean buffet

Wipe plate after clearing buffet
Then i have to do OT for the western set

I do some wiping for 525 main course plate/ fold napkin/ sent table and chair to horizon 1(dewan) /set the stage/ get the chair cover from the ballroom.

Then i go home at 11.00 pm

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Today i came to work at 7.10 and i see ghana already check in guest for breakfast around 7 person

Today we have 90 pax for breakfast

I start to do table cleaning/ table setup

Today we have mostly malay guest because of the wedding at ballroom.

I do some buzzing and mostly ghana do because he know that im not to strong to buzz many plate.

Today some people from the wedding did do an offering to malay youth include me in their business.

Then i do my stuff after breakfast end by clear buffet, clean buffet, wipe plate then finish after settle the buffet setting i can go home.

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Today , i work alone from 7am - 6pm
Bie and ghana check in at 2pm but today they not working at 360 because they have to handle event at grand ballroom @ onecity.

For breakfast we have 42 guest but only check in for breakfast only 41 guest

Then i do a table cleaning and collect it on buzzing trail. After that i buzz it to the steward, then i do my wiping glass and plate. Today i do buzzing 3 times And using troley 1 times

At 10.3am i do some cleaning on buffet area for another breakfast tomorrow.

Them after clear wiping plate i setup the plate and also setup buffet for tomorrow.

Then i have to take care of the 360 restaurant until they come back from the ballroom. The ot is until 6 pm.

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Today i come to work little early, because transport come a bit early.

Then i start my work with taking the buzzing and put it to their place near to the dining area to make my work easy, then i wash my kain buruk for the table cleaning.

After that i start to check in the guest, then i ask them for coffee and tea because today we have only 26 guest.

After settle breakfast, i buzzing the plate to the steward because today they dont use many plate.

Then i clear the buffet area, and wiping the area, after that i eat and rest a little.

Then i start to wiping plate while manager amir help me wipe the spoon and fork and other thing use in buffet area.

After settle i go setup buffet area and setup plate

Then after settle i start to setup the glass , goblet, highball and rock on it place.

After settle all thing i rest abit then ghana ask for my help to clear all plate on this week at every floor. we need ito go to floor 4/7/12/13 at 2pm

Then i settle my work and off for today.

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Today we have 85 person for breakfast

I handle it with manager amir, because bie will enter late at 12.00pm

After that ghana enter 10.30, we start to work together, i work on clear plate on table because guest is many today. But ghana focus on buzzing.

After settle the breakfast i, rest then continue to wipe the plate plus helping them setup doom set for  12 person ( disco enterprise)

I and bie handle the doom set for the first time without ghana. Then we clear doom set

It just settle like nothing because the guest is just 12 person.

Then we ssetup the plate on it place and continue to settle wiping for doom set plate.

Then we setup buffet. An i was allow to go back.

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I do the same thing like alway we have around 85 guest for breakfast. I was work Alone for today and bie have to enter at 9am.. so at the morning already have many guest check in because some of the is corporate and after that a group enter
After that bie start to work and help me with  guest i have to sent the plate because it already full.

Then after settle the breakfast i help manager amir to setup the doom set, after that i help wak the steward to setup the candle on buffet area to keep food warm. Then after guest enter i and bie handle the guest at doom set area. Then we do some table cleaning and i go helping wiping the plate and after that we can go home.

The guest for today is 25 from corporate

that do some seminar at meeting room, same person as yesterday

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Today i came work a bit late cause the transport already left me

So i start my work at 8.30 am

Then i have to call f.o for the problem of room 805 for the breakfast

Then i handle 105 guest with new waitress bie

Then i start to clean up the plate on table , sent it to steward

Help manager amir to clean up the buffet area, then go eating and rest a little

I go refill the juice for tomorrow

Sent the tea tank at meeting room for seminar

Clean and wiping the buffet area

After that i clean, wipe plate glass and setup the plate with bie

After that prepare for the doom set

I work with ghana , bie for the boom set and after settle we do some cleaning table and sent to the steward and after settle wash, we start the wiping and i settle the setup plate and go home.

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I came early like alway

Today i have around 65 pack and 4 walk in

I do my job like alway with the new waitress . I do some cleaning table, then i do some buzzing to help the waitress because she cant do anything that really weight. Then i start wiping plate n glass with her and then after we settle the plate i teach her  a little of buffet while setup the buffet area.

After that we do some wiping and i can go home but not for bie because she enter at 9am.

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Today i dont do overtime cause we dont have lunch.

I work like alway by own for the breakfast. I do some cleaning on table, buzzing and cleaning the plate

Then clean the buffet area and after settle the  wiping, i setup plate and setup buffet area.

After that i do some little wiping for plate and some cup and glass that left and after that i can go back home

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Today i have to work like alway.

I come to work and start my duty to wait for guest. Then i check them in by scan and manually enter their room number to check them in,

Today we have around 83 customer, i work with bie the waitress

Then we start clean the dish on dining table to make the ease for guest

After 10.30 am i clean the buffet area for tomorrow setting.

Then i wipe the plate with bie, after that settup the plate on their place.

Then i setup the buffet area for tomorrow and after settle setup the buffet im allow to go back.

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Today i go to work like alway. When i arrive new waitress is already come to work. So i start to get buzzing trail to their place.

Then start to check in some customer. Let them eat. Our task for today is ask the customer about the coffee and tea because today we serve it to custome because our coffee and tea tank is borrow by the banquet department for yesterday event. They use it until late night and forget to sent it back to us.

Then at 9.25 am i was held chinese tourist which have some problem to go to the place that he have to do site visit. So i help him by show the place which he want to go (pasar seni). Yesterday he also ask for my help how to go to nearest lrt. I was teach him to get grab but he want to use taxi. He is nice person. I dont get chance to ask for his name

Then after that, i get to clear buffet area for breakfast. Then i go refill the juice which we have low fat milk, full cream milk, mango, orange, guava and apple juice.

After settle i start to wipe the plate with new waitress then i help to setup the plate.

Today i was ask to do overtime for first day. It quiet tired, but everything going fine because of the new waitress make the work more faster. She do the wiping and i do the setup plate on their place.

Everything going smooth all day. By the way, im doing overtime because of we had to serve for lunch. Everything is to fast. Buzzing trail is full in no time. Then after lunch settle we start to clean the buffet area then wipe the plate again. Then i go to clean and wipe buffet area of the dirty and dust.

Then at 5 pm i can go back because my overtime is already over.

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For today, my day start with come to work at 7 pm and be greating by chef for alway come on time.

After that i go change my waiter vest and bowtie. Then i start my work by start to set the buzzing at their place to make my work easy to put the dirty plate on it. Then i check in some guest. Let them eating and do some little work by setting baby plate with the dinner fork, dinner knife, dinner spoon and hotel tissue.

At 8.15 am, a new waitress that should be work at 1/3 enter and ask for me to teach her about serving.
So i start to teach her by greating guest and i told her to ask the guest for tea or coffee.

After that, i teach her about clearing table, then i teach her about setting plate on table.

After 10.30 we close the breakfast, i teach her to clean buffet area and at 10.40 we start to eat and rest a bit. Then we start to wipe the plate. After setlle we setup them on their place.

At 1.40pm we start setup the buffet area and i ask her to snap some picture to make her work easier next time. After settle we setup the glass and goblet at their place. Then we rest at 2pm because our work already settle. Then i go to outside dining room to have a chat with some worker while waiting for my duty end.

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For today i learn something new by answering call and guest cash payment for walk in guest.

For the walk in adult person they have to pay RM35 and children RM25, something when manager in happy mode, he will just give children eat for free. Mostly to customer that not understand english or malay.

They are mostly difficult to handle, so to make it more easy. We just let them in. But we cant make like this everytimes just for some reason only.

Today, i was handle customer by my self from 7 am to 10.30 am from check in to buzzing plate. Then continue to wipe the dish. And clear buffet to clean and set up back the buffet. Today i was ask to stay until 7pm for overtime work but the plan is change after the function of hi tea is serve by banquet person. So at 3.40 pm. I was allow to go back

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Today my work more easy and smooth because today we dont have many guest to have breakfast and our manager is off day,

After 7 am, we start to have guest so i help them check in, after letting them eat i serve them with banana yogurt that been made by the permanent waiter for the earlier guest.
Then we start to clean dish on guest table, after so many dishes on buzz. We sent it to the steward to wash it,

After 10.30, we close the buffet area but still have a guest. I go wipe the dish but the permanent waiter still cover for the guest that still stay in dining area.

After that we go eating together waiter chef and manager together.

After that i wipe the left plate, then i go for rest a minute and then help the setting buffet area and setting the plate on their area.

After that we have to clean the bar becAuse their will be a spotcheck at the evening. Before i can see the spotcheck my duty already end for today.

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For today i was doing like alway.

I go to work at 7 am then help the manager to setting babyplate for the table setting.
After the guest arrive i help them check in for the breakfast. After that, my manager ask me to give the orange yogurt to the earlier guest. The yogurt are put on the rock glass to help the digestion.
The after clearing the plate on table, i buzz it by sent it to the kitchen

After 10.30am we close the breakfast, then i clean the buffet area. At 11 am we staff eating together to talk about proplem and anything to be improve. After done eating i start to wipe the clean plates and other need at serving area.

After that my manager teach me how to check in properly manually and auto, because today i make a mistake for 1 person check in for 2 person

Then after that i cleab buffet area and start to setting buffet area after settle wipe the plate.

Then i can go home at 3.15 pm

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For today i came to work like alway at 7 am.

Today i was teach to answer call from guest, wrong call, another department little by little.

I was work like usual by be a waiter from 7 am to 10.30 am for breakfast, after that i did a clearing plate, then change the juice water in bottle. After the plate and other thing done wash.  I wipe the plate clear and clean the buffet area. After done wiping plate i help setup buffet area and put the plate and other thing on their place.

Then i already can go home

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For today, i work like alway at 7 am so, i do my routine to handle breakfast to guest.

Then after guest settle eating i will clean the plate on table put on buzzing. The sent to the steward to do the plate washing.

But the different today i was teach to handle the cashier. Every guest are given the card. So if the breakfast are included i can scan card auto. But for the guest that doesnt bring card, i can enter manually by just knowing their room number.

If their are not register they can paid directlu or just ask to the F.O to give them their boucher.

That all, after set up plate and goblet on their place, i can go home after check.out from hotel