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FORM B (NATASHA NADIA BINTI SALEH H18A0287)

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Scapes Hotel is a 4-star hotel. Scapes hotel is located in Genting Highlands. It's been operational for two years. Beautiful and peaceful hotel. There are 176 rooms in Hotel Scapes altogether. Additionally, there are amenities like a pool, gym, urban and gaming room. Five different accommodation kinds are available here: deluxe king, deluxe twin, deluxe triple, deluxe quad, and suite. This hotel has a connecting room that connects the deluxe king and deluxe triple rooms. If staying here, you have a choice in the view. For instance, pool view, hill view, and genting view. Since smoking is not permitted in this establishment, there will be an RM 300 fine. The restaurant in this hotel called Lemon 3. Every time a guest goes to eat, they compliment Lemon 3's food for being so good. Breakfast will be a international buffet, lunch and dinner will be ala carte. This hotel also has a poolside cafe where only snacks and drinks are sold. However, the poolside cafe will have a barbecue every Friday and Saturday. If you want to hold a meeting or programme, the hotel also has two halls, Meranti 1 and Meranti 2, that can accommodate up to 100 people.

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3:00 pm

Briefing with Mr Darren (Duty Manager).

3:15 pm

Starting check in guest. For today’s arrival is 49 rooms.

5:45 pm

I went to asar prayer and hi tea at Cafeteria.

6:20 pm

Continue check in guest. Then, updated profile and also attach the supporting tiket.com, agoda, trip, rainbow, booking.com and DOTW with the rushcard.

11:00 pm

I closed the cashier. Count the money and go back.

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7:00 am

Stack rushcard that will checkout today on the front.

9:20 am

Guest starting for checkout. Today’s departure  with 55 rooms. While the guest is waiting for the status of the clear room, I have distributed a survey form for them to fill out.

12:45 pm

I went to lunch at Cafeteria.

2:25 pm

Starting check in guests and updated profile guest.

3:00 pm

Closed cashier and count the money. Then, go back.

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7:00 am

Stack rushcard that will checkout today on the front.

9:45 am

Guest starting for checkout. Today’s departure with 133 rooms.

1:00 pm

I went to lunch and zhur prayer.

1:45 pm

Stand in front to be ready if the guest comes to check in and explain to the guest that the check in time is 3 o'clock.

2:45 pm

Starting check in guest.

3:00 pm

Pass to afternoon shift to continue check in. Then, I closed the cashier and go back.

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7:00 am
Updated dashboard. Then, stack the rushcard that will checkout today on the front.

9:00 am
Busy checkout guest.

1:00 pm
I went to lunch and zhur prayer.

2:00 pm
Stand by in front if guests want to ask or check in the room.

3:00 pm
Closed cashier and count the money. After that, updated profile guest and go back.

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INDUSTRIAL TRAINING FINAL (NATASHA NADIA BINTI SALEH H18A0287)

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Offday.

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3:00 pm
Wait at the reception desk and make a check in room for the incoming guest.

6:00 pm
I went to rest at Cafeteria.

6:45 pm
Continue to make a check in and updated the guest profile. Today is not too busy because there are less guests.

11:00 pm
Closed the cashier. Then, count the cash and put it in an envelope.

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11:00 pm
Check in guest. Then, set aside rushcard for checkout tomorrow then double check their profile.

2:50 am
Closed the cashier. Then, count the money and put it in envelope.

3:00 am
Run audit to make a report.

4:00am
Making a backup call as guest request.

4:08 am
One room was checked out early which is room 419.

4:51 am
Then, another two room also checked out early which is room 323 and 621.

6:00 am
Print list breakfast by room to be given to the f&b later.

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11:00 pm
Check in guest. Then, set aside the rushcard that checks out tomorrow. Then, double check the guest profile.

2:50 am
Closed the cashier and count the money.

3:48 am
There is an early guest checkout. There are two rooms, which are 501 and 621.

6:00 am
Print rushcard booking.

6:45 am
There is another early check out which is room 812. Then, update the dashboard with today’s data.

7:00 am
I went to P1 to access the card for the time to go back.

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11:00 pm

Edit guest profile. Then, sort by room number.

2:50 am

Closed cashier.

3:15 am

Run an audit to make a report.

6:00 am

Print  booking.com and change rates in the system. Then, sort by alphabetical.

6:45 am

Check out early for room 812.

7:00 am

Updated dashboard and go back.

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11:00 pm
Edit guest profile. Then, sort by room number.

1:00 am
There is an early check out of room 801.

2:50 am
Closed cashier.

3:20 am
There is a guest walk in for the Deluxe Quad room

3:30 am
Closed cashier & count the money. Then run an audit to make a report.

4:40 am
Print booking.com and change rates in the system. Then, sort by alphabetical.

6:45 am
Updated dashboard.

7:00 am
Go back.

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11pm

Check in guest. Then, separate the  and check profile guest.

2:30 am

Arrange records by room.

2:50 am

Closed cashier.

5:53 am
There are early checkout rooms 311 and 623.

6:15 am
Subuh prayer.

6:30 am
Updated dashboard.

7:00 am
Go back.

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Offday.

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3:00 pm
Me and Aisyah go to meeting room at level 1 for meeting Miss Sabrina (HR) and Miss Angie (HR).

3:30 pm
As usual, ready for the check in guest for their room.

6:00 pm
I went to rest and asar prayer.

7:00 pm
Continue check in guest.

7:40 pm
I went maghrib prayer.

8:00 pm
This time, it's a bit relaxed because it's just waiting for the guest to arrive. Only 6 rooms left to check in.

10:45 pm
Mr. Willie (Duty Manager Front Office) starting to closed cashier.

11:00 pm
I went to P1 to access the card for the time to go back.

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3:00 pm
Checking guest for their room.

6:00 pm
I went to hi tea with Aisyah at Cafeteria and asar prayer.

7:00 pm
Continue check in and answer the guest call.

7:40 pm
I went to maghrib prayer.

8:00 pm
Continue for guest check in.

10:55 pm
Closed the cashier.

11:05 pm
I went to P1 to access the card for the time for go back.

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11:00 pm
Do checking in guest for their room.

11:55 pm
Make a settlement for a credit card for today.

3:00 am
Run an audit to make a report.

4:32 am
Check departure to see balance and charge vcc (virtual credit card).

5:00 am
Check booking.com & exchange rates. Then, assign room to check in tomorrow.

5:30 am
Mardiana double checking the room rates.

5:40 am
Arrange rushcard booking.com.

5:50 am
Print a list of rooms for breakfast.

6:00 am
Check notes if there is a request from the guest for honeymoon and birthday packages.

7:00 am
I went to P1 to access the card for the time to go back.

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11:00 pm
Check in guest.

11:57 pm
Look at the rushcard to set aside the room that will check out tomorrow (28/7/2022). Then, make a settlement for today's credit card statement.

2:50 am
Closed the cashier. Then, arrange the rushcard that checks out tomorrow on the front to make it easier for morning workers to check out tomorrow.

3:00 am
Run an audit to make a report.

5:00 am
Print rushcard booking.com and then change the rate in the system.

5:45 am
Collect all cashier closure papers and audit reports. Attach once and put in the box.

6:00 am
Print out list by room for breakfast.

6:40 am
Put today's data on the notice board.

7:05 am
I went to P1 to access the card for the time to go back.

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11:00 pm

Busy check in guest.

11:57 pm

Look at the rushcard to set aside the room that will check out tomorrow (28/7/2022). Then, Then, I made a double checking profile guest for all the rooms.

2:50 am

Closed the cashier. Then, continue checking profile guests.

3:00 am

Run an audit to make a report.

5:00 am

Print rushcard booking.com and then change the rate in the system.

5:45 am

Collect all cashier closure papers and audit reports. Attach once and put in the box. After that, print out list by room for breakfast.

6:30 am

Put today's data on the notice board.

7:05 am

I went to P1 to access the card for the time to go back.

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11:00 pm
Set aside rushcards that check out tomorrow then double check their profile. Arrange the rushcard by room and place it at the front to make it easier to check out tomorrow.

3:00 am
Run an audit to make a report.

4:40 am
Print rushcard booking.com and then change the rate in the system.

5:00 am
Print out list by room for breakfast.

Then, collect all cashier closure papers and audit reports. Attach once and put in the box.

7:00 am
I went to p1 to access the card for the time to go back.

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10:00 am
I went to P1 access the card for time to enter work. I wiping the coffee cup and dinner plates while En Rahman (Manager F&B) helping me stack the coffee cup and dinner plates in their place. I also clearing dirty plates and cups from table to table.

10:30 am
We clearing the buffet, wash the water container and wiping the buffet place.

12:15 pm
I went to lunch at Cafeteria.

1:00 pm
Aisyah wiping the cutlery while me set up cutlery on all the table in Lemon 3. I also top up sugar brown, white sugar and creamer in their container.

2:40 pm
I went to zhur prayer.

3:00 pm
We have briefing for all staff F&B with En Rahman (Manager F&B).

3:30 pm
Continue wiping plates and juice glass.Then, stack in their place.

5:00 pm
Me, Aisyah, Najmin and Is went to M floor which is banquet store. We picked up paper bag, juice glass, plastic cup and coffee spoon. Then, bring all to the Lemon 3.

6:00 pm
I went to P1 to access the card for time to go back.

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Offday.

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3:00 pm
I went to P1 to access the card for time to enter work.

3:30 pm
Mardiana taught me how to check in who have already booked and who want to walk in. Then, how to talk to the guest. Hotel Scapes is a non-smoking hotel, if you smoke, you will be fined RM300, the time to check out is 12pm and if you lose your key card, you will be fined RM50.

5:40 pm
I went to asar prayer.

6:00 pm
I continue learn how to edit profile guest. The data that needs to be filled in is the name, ic or passport, phone number, car flat number and guest address.

7:10 pm
I went to Cafeteria for Iftar (Puasa 6) then maghrib prayer.

8:00 pm
We waiting for guest for checked in. There are some guests who checked in.

10:45 pm
Mardiana taught me how to close the cashier in the system. Then, the payment paper should be sorted from cash then followed by a credit card. Not only that, cash also needs to be counted and placed in an envelope.

11:00 pm
I went to P1 to access the card for time to go back.

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3:00 pm
I was instructed to sit next to Mardiana helping her prostate ic and what a fit. Also, learn how to check into a room.

5:30 pm
I went to asar prayer.

5:50 pm
Mardiana gave me the opportunity to learn to check in one room. I tried and she was next to me looking at me.

7:10 pm
I went to rest and maghrib prayer.

7:55pm
Again, I tried to check in one room and Mr. Willie (Duty Manager Front Office) looked from behind.

10:55 pm
Closed the cashier.

11:15 pm
I went to P1 to access the card for time to go back.

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3:00 pm
En Willie (Duty Manager Front Office) ask me to checked in room and he will notice from behind. Actually, I was a bit nervous, but I tried. Mr. Willie also ordered to present to the guest with a sentence that I was comfortable with. Today the guests were a bit crowded, but everything went smoothly.

6:00 pm
I went to asar prayer.

6:20 pm
Continue checked in guest for their room.

7:15 pm
I went to rest and maghrib prayer.

8:00 pm
Continue checked in guest. There is a total of 73 booking rooms to check in rooms today.

10:55 pm
Close cashier.

11:20 pm
I went to P1 to access the card for time to go back.

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3:00 pm
I gave a free gift to the guest who checked in the room.

4:30 pm
I'm on standby to cover the room check in because today there are quite a few check in rooms, that is, in the 100 and above. So, a bit busy.

6:00 pm
I went to asar prayer.

6:20 pm
Continue check in room for guest.

7:15 pm
I went to rest and maghrib prayer.

8:00 pm
Continue check in room.

11:00 pm
Close the cashier. I counted all the available cash amount while Mardiana sorted the cash and card papers by number one by one.

12:00 am
I went to P1 to access the card for time to go back.

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3:00 pm
I made a check in room for guest and updated profile. Today is not too busy because booking, check in only 48 rooms.

4:30 pm
The system is down. So, we had to use only one PC to check in. We even made the key manually due to a glitch in this system.

5:40 pm
I went to asar prayer.

6:00 pm
I went to rest at Cafeteria.

6:45 pm
Continue check in guest.

8:00 pm
The system crashes again. All PC cannot be used. We make the check in only using a mobile phone. Although it was a bit complicated, but everything went smoothly.

9:30 pm
The system recovers. We checked in as usual. I also made a check to see if the room that was under the system down had checked in or was still unchecked in status.

10:55 pm
Closed the cashier.

11:10 pm
I went to P1 to access the card for time to go back.

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7:00 am
I went to P1 to access the card for time to enter work.

7:30 am
I greeted the guests at the front desk for breakfast. There are 72 packs included guests who walk in. I also make round table and picked up dirty plates and cups.

10:30 am
Clearing the buffet and picked up all the cutlery that have been used. Then, wash the water container and wiping the buffet place.

11:00 am
Starting wiping all the cutlery, cups and plates. Then, stack in place.

1:00 pm
I went to lunch and zhur prayer.

2:00 pm
Continue set up cutlery for all the table in Lemon 3.

3:00 pm
I went to P1 to access the card for time to go back.

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3:00 pm
I went to P1 to access the card for entering work time. After that, I wiping the cutlery and set up the entire table in Lemon 3.

4:30 pm
Starting hectic with ala carte orders from guests.

6:00 pm
I went to asar prayer and hi tea at Cafeteria.

7:30 pm
Continue to keep busy with ala carte and room service.

10:00 pm
Set up cutlery for breakfast tomorrow.

10:30 pm
Closing the cashier.

11:00 pm
I went to P1 to access the card for time to go back.

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7:00 am
I went to P1 to access the card for time to enter work. We prepare the necessary breakfast items, such as milk, juice, and a spoon in a bowl, so that the food is ready to serve.

8:00 am
People started to show up for breakfast. There are 87 packs registered for the breakfast buffet.

8:30 am
I begin clearing the table. If there are any dirty plates, I will pick them up and put them back.

10:30 am
The buffet is being cleared. Remove all cutlery and wash the container with water. After that, I wipe the cutlery then will set up the table. Not only that, I also wiped plates and cups.

1:00 pm
I went to lunch at Cafeteria and zhur prayer.

2:00 pm
Restocks sugar in all tables' containers in Lemon 3.

3:00 pm
I went to P1 to access the card for time to go back.

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7:00 am
I went to P1 to access the card for time to enter work.

7:30 am
I greeted the breakfast guests at the front desk. There are 50 guests in total. I also make round table and picked up dirty plates and cups.

10:30 am
Cleared the buffet and gathered all of the cutlery that had been used. After that, clean the water container and wipe down the buffet area.

11:00 am
Wiping all cutlery, cups, and plates After that, stack everything in position.

1:00 pm
I went to lunch at Cafeteria and zhur prayer.

2:00 pm
Continue set up cutlery for all the table in Lemon 3.

3:00 pm
I went to P1 to access the card for time to go back.

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Offday.

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3:00 pm
I went to P1 to access the card for entering work time. After that, I wiping the cutlery and set up the entire table in Lemon 3.

4:30 pm
Starting busy with ala carte orders from guests.

6:00 pm
I went to asar prayer and hi tea at Cafeteria.

7:30 pm
Continue to keep busy with ala carte and room service.

10:00 pm
Set up cutlery for breakfast tomorrow.

10:30 pm
Closing the cashier.

11:00 pm
I went to P1 to access the card for time to go back.

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7:00 am
I went to P1 to access the card for time to enter work.

7:30 am
I greeted the breakfast guests at the front desk. There are 77 people coming for breakfast. I also make round table and picked up dirty plates and cups.

10:30 am
Clearing the buffet and collecting all of the used cutlery Then, clean the water container and wipe down the buffet table.

11:00 am
Starting wiping all the cutlery, cups and plates. Then, stack in place.

1:00 pm
I went to lunch at Cafeteria and zhur prayer.

2:00 pm
Continue set up cutlery for all the table in Lemon 3.

3:00 pm
I went to P1 to access the card for time to go back.

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7:00 am
I went to P1 to access the card for time to enter work. We prepare the necessary breakfast items, such as milk, juice, and a spoon in a bowl, so that the food is ready to be served.

8:00 am
People began to arrive for breakfast. There are 87 packs that have signed up for the breakfast buffet and 2 packs that have walked in.

8:30 am
I begin clearing the table. If there are any dirty plates, I will pick them up and put them back.

9:30 am
The buffet is being cleared. Pick up all the cutlery and wash the container with water. After that, I wiped the cutlery while Aisyah will set up the table. Not only that, I also wiped plates and cups.

1:00 pm
Me and Aisyah go for lunch at Cafeteria and zhur prayer.

2:00 pm
Refills sugar in containers on all tables at Lemon 3.

3:00 pm
I went to P1 to access the card for time to go back.

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7:00 am
I went to P1 to access the card for time to enter work.

7:30 am
I greeted the guests at the front desk for breakfast. There are 329 packs included guests who walk in. People are queuing up to enter breakfast at this time, which is very busy. I also make round table and picked up dirty plates and cups.

10:30 am
Clearing the buffet and picked up all the cutlery that have been used. Then, wash the water container and wiping the buffet place.

11:00 am
Starting wiping all the cutlery, cups and plates. Then, stack in place.

1:00 pm
I went to lunch and zhur prayer.

2:00 pm
Refills sugar in their containers for all the table in Lemon 3.

3:00 pm
I went to P1 to access the card for time to go back.

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4:00 am
I went to P1 to access the card for time to enter work.

4:30 am
Guests begin to arrive for sahur. There are 164 packs registered for the sahur and breakfast buffet.

5:00 am
Dayah and I start clearing table to the table if there are dirty plates and cups. Then, send it to the kitchen.

6:15 am
I went to subuh prayer.

6:30 am
While me set up the table, Dayah wiped the cutlery. Then, we quickly set up plates, cups, and glasses in preparation for breakfast.

7:00 am
Guests begin to arrive for breakfast.

10:30 am
Clearing the buffet and picking up all of the used cutlery Then, clean the water container and wipe down the buffet table.

11:00 am
Starting wiping all the cutlery, cups and plates. Then, stack in place.

1:00 pm
I went to lunch and zhur prayer.

2:00 pm
Continue set up cutlery for all the table in Lemon 3.

3:00 pm
I went to P1 to access the card for time to go back.

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3:00 pm
I went to p1 to access the card for time to enter work. Then, we have briefing with Mr Idham. Settle for briefing, me and Najmin wiped cutlery and set up all the table in Lemon 3.

5:00 pm
I went to asr prayer at surau.

6:50 pm
Linda and I went to room service on the ninth floor, room 906.

7:15 pm
I went to Cafeteria for iftar. Then, go to maghrib prayer.

9:00 pm
Linda and I set up cutlery for a sahur and breakfast for tomorrow.

10:30 pm
Linda closing the cashier.

11:00 pm
I went to p1 to access the card for time to go back.

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7:00 am
I went to P1 to access the card for time to enter work.

7:30 am
Guest began to arrive for breakfast There are 319 packs are coming for breakfast. Lemon 3 are very busy this time. I also busy wiping cutlery, plates and cups. Then, make sure all the cutlery, plates and cups are always enough.

10:30 am
Clearing the buffet and picked up all the cutlery that have been used. Then, wash the water container and wiping the buffet place.

11:00 am
Pick up cutlery, cups and plates from kitchen then wiping all. After that, stack in their place.

1:00 pm
I went to lunch and zhur prayer.

2:00 pm
Refills sugar in their containers for all the table in Lemon 3.

3:00 pm
I went to P1 to access the card for time to go back.

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3:00 pm
I went to p1 to access the card to enter work. Me, Akmal and Isma went to them floor to tidy up the store.

5:00 pm
Asr prayer. Then, continue tidying up the store.

7:00 pm
I went to Cafeteria for iftar.

8:00 pm
I went to Meranti Room 2 with Aisyah, Akmal, and Isma and packed all the tables and chairs. The tables were all folded and delivered to the store, and the chairs were placed 10 high.

11:00 pm
I went to p1 to access the card for time to go back

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3:00 pm
I went to P1 access card to enter work. Then, I  met with En Zul for a briefing.

3:30 pm
I went to wipe the cutlery after the briefing. Then, I sorted the sugar in the container.

7:00 pm
Iftar at Cafeteria.

9:00 pm
Me and Linda started preparing spoons, chopsticks, cutlery and baby plates for sahur and breakfast tomorrow. Then I took the dirty plates and cups to the kitchen to be washed.

10:00 pm
I studied with Linda to close the cashier.

11:00 pm
I went to P1 to access card for time to go back.

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3:00 pm
I went to P1 to access card to enter work. Then, we make decorations to beautify the table to celebrate the month of Ramadan. I check the table one by one if the sugar is not enough, I have to top up.

7:00 pm
Iftar at Cafeteria.

8:30 pm
Set up spoons, chopsticks, cutlery and baby plates for sahur and breakfast tomorrow.

10:30 pm
Closing the cashier.

11:00 pm
I went to P1 to access card to enter work.

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7:00 am
I went to P1 to access card to enter work. I welcome guests for breakfast. There are 12 packs that join for breakfast and 2 people who walk in for breakfast.

10:30 am
Me and Najmin went round the table and clearing dirty plates and cups from table to table. Then, clearing table buffet which is lift all utensils and send to the kitchen to be washed.

12:00 pm
I wiped cutlery, coffee cups and juice glasses. Then, put it in place.

1:00 pm
Someone placed a reservation for the  buffet on April 16, 2022, for four people.

3:00 pm
I went to P1 to access the card for time to go back.

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7:00 am
I went to p1 to access the card for time to enter work. Me and najmin go to the poolside cafe and open the poolside cafe. We remove the table and place it outside the cafe. Then, wipe the table there and sweep the trash.

8:00 am
Welcoming people in lemon 3 for breakfast. Then, when they finished eating I would clear the table.

10:30 am
Tidy up the breakfast buffet table. Pick up all the cutlery and food containers.

11:00 am
Wipe the washed cutlery and arrange in place.

12:00 pm
I went to rest.

1:00 pm
I was instructed to take care of the poolside cafe.

3:00 pm
I went to p1 to access the card for time to go back.

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7:00 am
I went to p1 to access the card for time to enter work. Me and Epy went to poolside cafe and open the poolside cafe. Then, I sweep the trash and wipe the table. I also started playing the song there to brighten up the mood at the poolside cafe.

10:00 am
I went to game room with Epy. We clean the game room.

11:00 am
Najmin asked for my assistance in wiping the plates and cups clean.

12:00 pm
I went to rest.

1:00 pm
I was to take care of poolside cafe.

2:00 pm
Set up table with cutlery. Then, stack the sugar on all the tables in Lemon 3.

3:00 pm
I went to p1 to access the card for time to go back.

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Offday.

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2:45 pm
I went to p1 to access the card to enter work. Then I went to Lemon 3 on the G floor for briefing with Mr. Zul.

3:30 pm
I followed Mr. Idham to the eighth floor to set up a dining table for 4 people to eat. Then, I went to level M to take the stock of white sugar, brown sugar and creamer and then went to Lemon 3 to stack the stock in the container.

4:30 pm
I helped Hidayah (f&b staff) wipe plates, dishes and cups. Then, stack in place. I also went to take customer orders.

6:00 pm
Hi tea and asr prayer.

7:00 pm
Mr. Idham told us to prepare breakfast utensils cutlery.

7:30 pm
I went to maghrib prayer.

7:45 pm
Then, we went to Meranti Room 2 to prepare a u-shaped table for 22 people. On the table, we also placed water bottles, pencils, paper and candy.
After that, I also went to fold the tablecloth.

11:00 pm

I went to p1 to access the card for time to go back.

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3:00 pm
I went to p1 to access the card to enter work. Then I went to Lemon 3 on the G floor. I set up a dining table at all the tables in Lemon 3 where I put tissues, spoons, forks and knives. Then, I wipe the plates and also the bowls.

5:00 pm
We have a tea break from the Astro team of 22 people.

6:00 pm
We clear all the tables, pick up all the dirty dishes with a trolley from table to table and send them to the kitchen to be washed.

6:30 pm
I went hi tea at Cafeteria and asr prayer.

7:30 pm
I went to maghrib prayer.

7:45 pm
I made iced lemon tea for 8 customers and served it. At the same time, at Lemon 3 there is also a dinner for the Astro team.

8:30 pm
Again, we clear all the tables, pick up all the dirty dishes with a trolley from table to table and send them to the kitchen to be washed.

9:00 pm
Again, set up the dining table. Then, I put creamer, white sugar and brown sugar in a container for use tomorrow morning at breakfast.

10:00 pm
I also set up all the utensils for breakfast.

11:00 pm
I went to p1 to access the card for time to go back.

# data[].attributes.body
3:00 pm
I went to p1 to access the card to enter work. Then I went to Lemon 3 on the G floor. Briefing with Mr. Idham.

3:30 pm
Set up tea breaks for event Cradle Fund Sdn Bhd.

4:00 pm
Tea breaks Cradle Fund Sdn Bhd a total of 22 people. After that, they continued the event in Meranti Room 2 until 6:30 pm.

6:00 pm
I went to hi tea and asr prayer.

6:30 pm
I'm clearing tables in Meranti Room 2 and also buffet hi tea break.

7:30 pm
I went to maghrib prayer.

7:45 pm
I re-set up the table in Meranti Room 2 so that it looks organized and stacked. After finishing everything, I went down to Lemon 3 and wiped the dinner plate for breakfast preparation tomorrow morning.

9:15 pm
Linda and I do room service on the 7th floor, which is room 722.

11:00 pm
I went to p1 to access the card for time to go back.

# data[].attributes.body
3:00 pm
I went to p1 to access the card to enter work. Then I went to Lemon 3 on the G floor.Then, Mr. Idham told me to go to Meranti Ballroom to set up a table for the MOTAC meeting.

3:30 pm
I set up all the tables in the Meranti Ballroom with pencils, paper, cups, water bottles and candy. Finished setting up the table in Meranti, I went to the Meranti coffee break foyer to set up for the am break for tomorrow morning.

6:00 pm
I went to hi tea at Cafeteria and asr prayer.

7:00 pm
I helped hidayah and linda wipe the bowl for the preparation of breakfast tomorrow.

7:30 pm
I went to maghrib prayer.

8:15 pm
I serve Briyani Rice to customers. Finished eating, as usual, I will clear the table and send it to the kitchen to be washed. Then, re-set up the spoon, fork, tissue and knife on the table.

11:00 pm
I went to p1 to access the card for time to go back.

# data[].attributes.body
Offday.

# data[].attributes.body
3:00 pm
I went to p1 to access the card to enter work. Then I went to Lemon 3 on the G floor. Then, I wiped utensils cutlery, glass juice and cups.

6:00 pm
I went to hi tea at Cafeteria and asr prayer.

7:00 pm
I continued to wipe the baby’s plate and arrange it in its place for the preparation of sahur the next morning.

7:30 pm
I went to maghrib prayer.

8:00 pm
We have a BBQ for Motac family which has 3 adults and 2 children at poolside until 10pm.

10:00 pm
I'm clearing tables and picked up utensils cutlery then send it to the kitchen to be washed.

10:30 pm
I went to room service at 5th floor which is room 504.

11:00 pm
I went to p1 to access the card for time to go back.

# data[].attributes.body
3:00 pm
I went to p1 to access the card to enter work. Then I went to Lemon 3 on the G floor. I wiped baby plates, dinner plates, bowls and cups.

6:00 pm
Asr prayer.

7:00 pm
Preparation for iftar. We cut a watermelon and make watermelon juice to serve to customers. Then, we served the iftar food to them. After that, linda and I went to the Cafeteria to iftar there and also go for maghrib prayer.

8:40 pm
We clearing tables and picked up all plates, bowls and cups. Then send it to the kitchen to be washed. Not only that, we also re-set up on the table with spoon, fork, tissue and knife.

11:00 pm
I went to p1 to access the card for time to go back.

# data[].attributes.body
8:30 am
Went to the Scapes Hotel office to report with Aisyah and Najmin, where Aisyah and Najmin were interns with me. Then, we were given the Scapes Hotel uniform which is a T-shirt with the Scapes emblem. After changing uniforms, we followed Ms. Sha (Assistant Manager Housekeeping) for a tour of the Scapes Hotel area. At the same time, introduce myself to all the staff at Hotel Scapes.

9:15 am
We made an access card to work at the Scapes Hotel with Mr. Casey. Once the access card was complete, we followed Prem, Captain f&b to the Lemon 3. We met with Mr. Karim, who is the Assistant Banquet Manager. He explains the scope and rules of working here. Then, I learned about table preparation, which is:
- Position of tissues, spoons, forks and knives
- Position of salt and pepper
Mr. Karim also taught us how to brew coffee using a barista machine.

1:00 pm
I went to lunch at Cafeteria and zhur prayer.

2:45 pm
We went to the ballroom with Akmal, the f&b supervisor to set up the hall because on the 23rd and 24th there will be a Bank Rakyat Ceremony. So, we arranged tables and chairs and learned to make songkok shaped napkins to put on the table.

5:00 pm
I went to p1 to access the card for time to go back.

# data[].attributes.body
7:00 am
I went to p1 to access the card to enter work. Then I went to Lemon 3 on the G floor. We were ready to greet guests for breakfast. Breakfast here is from 7:00 am to 10:30 am. Here, we must always be ready to help customers. If their table has an empty plate, we have to go and ask if the plate needs to be lifted because it provides comfort on the table and is not too crowded with a lot of plates. So, customers can eat in peace.

10:30 am
Start packing breakfast food. Collect all the clamps and container, containers to be sent to the kitchen for washing. Once ready to be washed by the kitchen, then our turn will wipe all the tools. This time, Mr. Karim taught us how to wipe spoons, forks and knives using napkins the right way.

1:00 pm
I went to lunch at Cafeteria and zhur prayer.

2:00 pm
I was assigned to deliver water to the customer. Then, Mr. Karim reprimanded me lifting the tray was wrong. So Mr. Karim taught me how to lift the tray in a proper and safe way. At this moment, customers are not too many so we are not too busy.

3:00 pm
I went to p1 to access the card for time to go back.

# data[].attributes.body
3:00 pm
I went to p1 to access the card to enter work. Then I went to Meranti Room 1 & Meranti Room 2 on the M floor. In the Meranti Room 1 and Meranti Room 2 there was the Bank Rakyat Ceremony in 80 guests. So I was assigned to prepare utensils such as spoons, ladles and forks for the buffet food. Then, as usual, if there is an empty plate on the table or a plate that do not want to use anymore, I will collect with my partner, Hidayah (staff f&b). We collectively from table to table.

5:15 pm
After the ceremony, we started packing. Collect all spoons, forks and ladles. Then, we sent all the tools to the kitchen for washing.

6:00 pm
Me and Hidayah went hi tea at the Cafeteria. Then, go to a asr prayer.

7:00 pm
We wiped the spoons, forks and knives that had been washed earlier.

7:30 pm
I went to maghrib prayer.

7:45 pm
Then, we even set up the table again for the Ceremony tomorrow. The Bank Rakyat Ceremony was held for two days. So, we rearranged the table with one table of 8 people. We arranged napkins, spoons, forks and even knives for all the tables in the hall and also the boardroom.

10:00 pm
I went down to Lemon 3. We were a bit free due to lack of customers at night. Before going home, we cleaned the barista’s machine and Mr Zul calculated the daily profit.

11:00 pm
I went to p1 to access the card for time to go back.

# data[].attributes.body
3:00 pm
I went to p1 to access the card to enter work. Then I went to Lemon 3 on the G floor. Mr. Idham gave a briefing on the breaking of fast menu for the month of fasting. Then, after the briefing, I went to the M floor which is Meranti Room 1 & Meranti Room 2 to prepare a buffet for the Bank Rakyat Ceremony.

4:00 pm
They start eating and make lucky draws. After the event was over, we started lifting dirty plates and cups. Then send it to the kitchen to be washed.

6:00 pm
I went to hi tea at Cafeteria. Then, go to a asr prayer.

7:00 pm
We set up a table for the UMW program to be held tomorrow. There are 7 sets of tables with one table of 6 people.

7:45 pm
I went to maghrib prayer.

8:00 pm
Then, on the table we put a piece of paper, a pen, a bottle of water and a sugar cane. After that, we wipe the utensils that have been washed earlier and sort by type.

10:00 pm
I went down to Lemon 3.
Then, Me and Epy went to make room services where the customer ordered 10 bottles of coke water. Me and Epy sent the water to the 3A floor which is room 424.

11:00 pm
I went to p1 to access the card for time to go back.

# data[].attributes.body
2:00 pm
I went to p1 to access the card to enter work. Then I went to meeting room at 1st floor for joining food handling course.

5:00 pm
I went to Meranti Room 1 for event UMW. As usual, I prepared the utensils for the buffet. Mr. Idham also asked me to put 4 tea rockets and tray in Meranti Room 1. UMW had a speech act, followed by hi tea and even karaoke.

6:00 pm
I went to hi tea at Cafeteria. Then, go to a asr prayer.

7:00 pm
Ready for continue the UMW event. They continue the event until 9:30pm.

7:30 pm
I went to maghrib prayer.

9:30 pm
Clear all the buffets and utensils. Then, send all utensils to the kitchen. Then, we set up a table for the event tomorrow morning which is breakfast. We arranged a long table with a set of tables with two to three chairs. Available in 10 long tables with 24 seats in Meranti Room 1 and 10 tables with 20 seats in Meranti Room 2. Then, on the table, we also put a bottle of water, candy, cups, paper and even a pencil because they will have a meeting together there. Then, for the boardroom setup only use 8 seats because this breakfast is attended by VVIP people. Then, on the table, we placed water bottles, cups, spoons, knives and forks.

11:00 pm
I went to p1 to access the card for time to go back.

# data[].attributes.body
Offday.

# data[].attributes.body
7:00 am
I went to p1 to access the card to enter work. Then I went to Lemon 3 on the G floor and get ready to welcome customers for breakfast. This morning, there were an estimated 277 customers for breakfast. So, we were a bit busy because customers started queuing and waiting for their turn to eat.

10:30 am
The buffet for breakfast is over. We clear all the dirty plates and cups from table to table, then we send them to the kitchen to be washed. Then, we also set up back all the tables by placing tissues, spoons, forks and knives.

1:00 pm
Lunch at Cafeteria.

2:00 pm
Mr. Zul told us to set up a table at Meranti Room 1 and Meranti Room 2 with a shaped classroom.

3:00 pm
I went to p1 to access the card for time to go back.

# data[].attributes.body
7:00 am
I went to P1 to access the card for time to enter work.

7:30 am
Guest began to arrive for breakfast There are 304 packs are coming for breakfast. If a guest leaves, we quickly clear the table so that the guest in line in front of Lemon 3 can enter. We are very super busy.

10:30 am
Clearing the buffet and picked up all the cutlery that have been used. Then, wash the water container and wiping the buffet place.

11:00 am
Pick up cutlery, cups and plates from kitchen then wiping all. After that, stack in their place.

1:00 pm
I went to lunch and zhur prayer.

2:00 pm
Refills sugar in their containers for all the table in Lemon 3.

3:00 pm
I went to P1 to access the card for time to go back.

# data[].attributes.body
6:00 am
I turned on the lights on Lemon 3, as well as turned on the television, and placed the juice and milk in the water container. Then, raise the screen and get the cutlery ready for the buffet.

7:00 am
Ready for greeting guests to enter Lemon 3 for breakfast.

8:30 am
Make a round table and clearing all the dirty plates and cups. I also need to check to see if I need to refill glasses, plates, or milk.

10:30 am
Remove all of the cutlery from the buffet. Then, clean the water container and wipe down the buffet area to make it look neat and clean.

11:30 am
Wipe glasses, plates, and cutlery and return them to their places. Then, set up the cutlery on all the tables in Lemon 3.

1:00 pm
I went to lunch at Cafeteria and zhur prayer.

2:00 pm
I went to P1 to access the card for time to go back.

# data[].attributes.body
3:00 pm
I went to p1 to access the card for time to enter work. Me, Linda and Najmin  wiped the plates and cups, then stacked them in place. After that, Mr. Karim told me to go to level M to take a water jar for set up iftar buffet at Lemon 3.

4:15 pm
Mr. Zul arranged the tables in lemon 3 as there were table additions so the tables had to be moved and rearranged. Meanwhile, I helped arrange the chairs.

5:20 pm
I went to asr prayer.

7:15 pm
I went to Cafeteria for iftar. Then, maghrib prayer.

9:00 pm
Me and Linda set up cutlery for a sahur and breakfast for tomorrow.

10:30 pm
Linda closing the cashier.

11:00 pm
I went to p1 to access the card for time to go back.

# data[].attributes.body
7:00 am
I went to P1 to access the card for time to enter work.

7:30 am
I greeted the guests at the front desk for breakfast. There are 56 packs included guests who walk in. I also make round table and picked up dirty plates and cups.

10:30 am
Clearing the buffet and picked up all the cutlery that have been used. Then, wash the water container and wiping the buffet place.

11:00 am
Starting wiping all the cutlery, cups and plates. Then, stack in place.

1:00 pm
I went to lunch and zhur prayer.

2:00 pm
Continue set up cutlery for all the table in Lemon 3.

3:00 pm
I went to P1 to access the card for time to go back.

# data[].attributes.body
7:00 am

Arrange the rushcard that will checkout today on the front.

8:00 am

Starting checkout guest.

1:30 pm

I went to lunch and zhur prayer.

2:15 pm

Stand by in front if guests want to ask or check in the room.

3:00 pm

Closed cashier and count the money. After that, updated profile guest and go back.

# data[].attributes.body
7:00 am

Stack rushcard that will checkout today on the front.

8:30 am

Guest starting for checkout. Today’s departure with 58 rooms.

12:15 pm

I went to lunch at Cafeteria.

1:00 pm

Stand in front to be ready if the guest comes to check in and explain to the guest that the check in time is 3 o'clock.

1:40 pm
I went to zhur prayer.

2:40 pm

Starting check in guest.

3:00 pm

Pass to afternoon shift to continue check in. Then, I closed the cashier and go back.

# data[].attributes.body
3:00 pm

Briefing with Miss Mizza (Duty Manager) and Mr Suresh (Front Office Manager).

3:15 pm

Starting check in guest. For today’s arrival is 35 rooms.

5:45 pm

I went to asar prayer and hi tea at Cafeteria.

6:20 pm
Today, there is an upcoming blogger, which is Mr Thanesh Kishen Muralitheran. So, I was assigned to check in this guest properly because he wanted to create a vlog for his channel. Then, as usual continue check in guest. Then, updated profile and also attach the supporting tiket.com, agoda, trip, rainbow, booking.com and DOTW with the rushcard.

11:00 pm

I closed the cashier. Count the money and go back.

# data[].attributes.body
7:00 am

Stack rushcard that will checkout today on the front.

10:00 am

Guest starting for checkout. Today’s departure  with 75 rooms.

1:00 pm

I went to lunch at Cafeteria.

2:30 pm

Starting check in guests and updated profile guest.

3:00 pm

Closed cashier and count the money. Then, go back.

# data[].attributes.body
4:00 am
I wiped the cups and glasses, then stacked them in place.

4:30 am
Guests start coming for sahur. There are 193 packs that have signed up for the sahur and breakfast buffet and 9 packs that have walked in.

5:00 am
Aisyah and I start clearing table to the table if there are dirty plates and cups. Then, send it to the kitchen.

6:15 am
I went to subuh prayer.

6:30 am
While Epy set up the table, I wiped the cutlery. Then I quickly set up plates, cups, and glasses in preparation for breakfast.

7:00 am
Guests start coming for breakfast.

10:30 am
Me, epy, and aisyah cleared the table, then sent all of the plates and glasses to be washed. Then, clear buffet breakfast and wash all the water container.

11:15 am
Pick up the cutlery from kitchen and wipe it down. Then, Aisyah will set up cutlery on all of Lemon 3's tables.

11:45 am
We had briefing with Mr. Idham.

12:00 pm
I went to P1 to access the card for time to go back.

# data[].attributes.body
3:00 pm
I went to p1 to access the card for time to enter work. Then, we have briefing with Mr Idham.

3:30 pm
I went to Meranti Room 1 with Najmin and Akmal (Supervisor Banquet) for set up table for event iftar. We set up a classroom table which is to accommodate a total of 50 guests. Finished arranging the table, me and Najmin put paper, pencil, water bottle, cup and candy on all tables.

5:30 pm
I went to asr prayer.

7:00 pm
I went to Cafeteria for iftar. Then, maghrib prayer.

8:40 pm
Mr. Zul taught us how to take orders. Then, we acted out how to take orders from each other. Apart from that, Encik Zul also imparted a little knowledge about f&b. Lots of great input we got.

9:30 pm
Me and Linda set up cutlery for a sahur and breakfast.

11:00 pm
I went to p1 to access the card for time to go back.

# data[].attributes.body
7:00 am
I went to P1 to access the card for time to enter work.

7:30 am
Guest began to arrive for breakfast There are 324 packs are coming for breakfast. We are very super busy clearing table. If a guest leaves, we quickly clear the table so that the guest in line in front of Lemon 3 can enter.  I also busy top up cutlery, plates and cups to make sure that all are always enough.

10:30 am
Clearing the buffet and picked up all the cutlery that have been used. Then, wash the water container and wiping the buffet place.

11:00 am
Pick up cutlery, cups and plates from kitchen then wiping all. After that, stack in their place.

1:00 pm
I went to lunch and zhur prayer.

2:00 pm
Set up cutlery for all the table in Lemon 3.

3:00 pm
I went to P1 to access the card for time to go back.

# data[].attributes.body
3:00 pm
I went to p1 to access the card for time to enter work. I set up a buffet for iftar. Mr. Zul arranged the tables at Lemon 3 while I helped arrange the chairs. After that, I went to wipe the plates and cups, then stacked them in place. I also learned to look at fan-shaped napkins with Mr. Idham then set up for the vvip table.

5:00 pm
I went to Meranti Room 1 on the M level to set up a table there. I put candy on all the tables in the Meranti Room 1.

5:30 pm
I went to asr prayer.

5:45 pm
I set up cutlery for breakfast tomorrow morning. After setting up, I went to the banquet store on the M level to take a reservation stand. Then, wipe and arrange the stand on the table.

6:30 pm
We have a vvip guest, Tan Sri. There are 6 vvip guests at the moment.

7:15 pm
I went for iftar and maghrib prayer.

8:30 pm
I went to room services with Hidayah on ninth floor which is room 903.

9:30 pm
We make table decoration in Lemon 3.

11:00 pm
I went to p1 to access the card for time to go back.

# data[].attributes.body
Offday.

# data[].attributes.body
7:00 am
I greeted the guests at the front for breakfast. There are 33 people for breakfast. I also made a round table and picked up dirty plates and cups.

10:30 am

I went to the kitchen to pick up the plates and cups that had been washed. Then, wipe and stack in place.

11:30 am
I made Ramadhan decoration at Lemon 3. I hung ketupat in several places and arranged bamboo shoots on the table to liven up the Lemon 3 in conjunction with the month of Ramadan.

12:00 pm
I went to rest.

12:45 pm
I checked the sugar on all the tables at Lemon 3 and top up if not enough.

2:50 pm
Briefing with Mr Karim.

3:30 pm
I went to p1 to access the card for time to go back.

# data[].attributes.body
3:00 pm
I went to P1 to access the card for time to enter work. Then, I placed up cutlery for the iftar buffet. Mr. Idham then directed me to determine the guest spot in accordance with the schedule. This is done to make it easier for guests to arrive later. So I'm going to put the reserve name on that table.

6:30 pm
I was told to stand in front of Lemon 3 and act as the receptionist. Tonight's iftar feast will be attended by a total of 122 packs.

8:00 pm
I begin clearing the table. If there are any dirty plates, I will pick them up and put them back.

9:30 pm
The buffet is being cleared. Pick up all the cutlery and wash the container with water. After that, I wiped the cups and glasses and then arranged them in place.

11:00 pm
I went to P1 to access the card for time to go back.

# data[].attributes.body
7:00 am
I went to P1 to access the card for time to enter work. We prepare the necessary breakfast items, such as milk, juice, and a spoon in a bowl, so that the food is ready to be served.

8:00 am
People began to arrive for breakfast. There are 204 packs that have signed up for the breakfast buffet and 9 packs that have walked in.

10:30 am
All of the plates and cups on the table were being cleared away. After that, take it to the kitchen to be washed. Then, clear buffet breakfast and wash the water container.

11:15 am
Pick up the cutlery and wipe it down. Then, Aisyah will put up cutlery on all of Lemon 3's tables.

12:00 pm
I went to P1 to access the card for time to go back.

# data[].attributes.body
Mc.

# data[].attributes.body
3:00 pm
I went to p1 to access the card for time to enter work.

3:30 pm
For today's booking, there are 6 packs of serving and 2 for a la carte. Mr. Idham arranged us with one table to be taken care of by one staff.

4:00 pm
Mr. Idham explained to serve later. One table will get one set of dishes. Then, you need to prepare 7 tablespoons, a food thong and a spoonful of rice.

5:00 pm
I turn on coffee machine. Then, start making bandung water for serve.

6:00 pm
I set up a table with 3 set of dinner plates, cutlery and glass. I also provided a baby chair because he requested one.

# data[].attributes.body
7:00 am
I went to P1 to access the card for time to enter work. We prepare the necessary breakfast items, such as milk, juice, and a spoon in a bowl, so that the food is ready to serve.

7:30 am
Guests started to show up for breakfast. There are 281 packs registered for the breakfast buffet.

8:30 am
I begin clearing the table. If there are any dirty plates, I will pick them up and put them back.

10:30 am
The buffet is being cleared. Remove all the cutlery and wash water container. After that, I wipe the cutlery then will set up the table.

1:00 pm
I went to lunch at Cafeteria and zhur prayer.

2:00 pm
Restocks sugar in all tables' containers in Lemon 3.

3:00 pm
I went to P1 to access the card for time to go back.

# data[].attributes.body
6:00 am
I turned on the lights on Lemon 3, as well as turned on the television, and placed the juice and milk in the water container. Then, raise the screen and get the cutlery ready for the buffet.

7:00 am
Ready for greeting guests to enter Lemon 3 for breakfast.

8:30 am
Make a round table and clearing all the dirty plates and cups. If the guest has left, Linda will re-set the cutlery on the table so that when the next guest arrives, the table will be ready with the new cutlery.

10:30 am
Remove all of the cutlery from the buffet. Then, clean the water container and wipe down the buffet area to make it look neat and clean.

11:30 am
We are ready to serve food for Mr. Karim's farewell lunch. This banquet involved a total of 12 HOD personnel.

1:15 pm
I went to lunch at Cafeteria.

2:00 pm
I went to P1 to access the card for time to go back.

# data[].attributes.body
3:00 pm
I went to p1 to access the card for time to enter work.

3:30 pm
We set the table for the iftar meal later.
A set of tables is for 20 people. There are 2 sets of tables that will eat for ifter. A set of tables made reservations for 5 servings.

4:30 pm
Set up a dining table with glass, cutlery and dinner plates.

5:30 pm
Making bandung water for serving.

6:00 pm
I did room service on the 3rd floor, which is room 316.

6:30 pm
I put ice in a container of water. Then start pouring into cup to cup.

7:00 pm
Me and Tiaaa started serving food. While Aisyah scooped rice for the guests.

8:00 pm
We started clearing tables. Then, arrange the table like the original condition as well as set up the cutlery on the table.

9:30 pm
I set up food thong and cutlery for prepation of breakfast tomorrow morning. Then, do room service on the 3rd floor, room 321.

10:00 pm
I wiped the glasses and also the wet cutlery. Then, arrange in place. Before going home, I also make sure the back area is clean and trash is removed.

11:00 pm
I went to p1 to access the card for time to go back.

# data[].attributes.body
3:00 pm
I went to P1 to access the card for time to enter work. Then, I wiping cutlery and set up all the table in Lemon 3.

5:00 pm
Starting busy with guest ordering for ala carte.

6:00 pm
I went to asar prayer and hi tea at Cafeteria.

7:30 pm
Continue busy with ala carte and room service.

10:00 pm
Set up cutlery for breakfast tomorrow.

10:30 pm
Closing the cashier.

11:00 pm
I went to P1 to access the card for time to go back.

# data[].attributes.body
7:00 am
I went to P1 to access the card for time to enter work.

7:30 am
I greeted the guests at the front desk for breakfast. There are 268 packs included guests who walk in. I also make round table and picked up dirty plates and cups.

10:30 am
Clearing the buffet and picked up all the cutlery that have been used. Then, wash the water container and wiping the buffet place.

11:00 am
Starting wiping all the cutlery, cups and plates. Then, stack in place.

1:00 pm
I went to lunch and zhur prayer.

2:00 pm
Continue set up cutlery for all the table in Lemon 3.

3:00 pm
I went to P1 to access the card for time to go back.

# data[].attributes.body
Mc.

# data[].attributes.body
7:00 am
I went to P1 to access the card for time to enter work. We put the necessary breakfast items such as milk, juice, and a spoon, so the food is ready to serve.

7:30 am
Guest began to arrive for breakfast. There are 174 packs registered for the breakfast buffet.

8:30 am
I begin clearing the table. If there are any dirty plates, I will pick them up.

10:30 am
The buffet is being cleared. Remove all the cutlery and wash water container. After that, I wipe the cutlery then will set up the table.

1:00 pm
I went to lunch at Cafeteria and zhur prayer.

2:00 pm
Refills sugar in all tables' containers in Lemon 3.

3:00 pm
I went to P1 to access the card for time to go back.

# data[].attributes.body
Raya holidays.

# data[].attributes.body
7:00 am

Updated dashboard. Then, stack the rushcard that will checkout today on the front.

8:30 am

Guest starting for checkout. Today is quite busy due to high occupancy.

1:00 pm

I went to lunch and zhur prayer.

2:00 pm

Stand by in front if guests want to ask or check in the room.

3:00 pm

Closed cashier. Then, updated profile guest and go back.

# data[].attributes.body
Offday.

# data[].attributes.body
Raya holidays.

# data[].attributes.body
7:00 am
Stack rushcard that will checkout today on the front.

9:00 am
Guest starting for checkout. Today’s departure  with 66 rooms.

1:00 pm
I went to lunch at Cafeteria.

2:30 pm
Starting check in guests and updated profile guest.

3:00 pm
Closed cashier and count the money. Then, go back.

# data[].attributes.body
Raya holidays.

# data[].attributes.body
3:00 pm
Briefing with Miss Mizza (Duty Manager).

3:15 pm
Starting check in guest. For today’s arrival is 49 rooms. There are 21 rooms under the Wildlife Department group. They have a meeting here.

5:30 pm
I went to asar prayer.

6:15 pm
I went to hi tea at Cafeteria.

7:00 pm
Continue check in guest. Then, updated profile and also attach the supporting tiket.com, agoda, trip, rainbow, booking.com and DOTW with the rushcard.

11:00 pm
I closed the cashier. Count the money and go back.

# data[].attributes.body
3:00 pm

Briefing with Miss Mizza (Duty Manager).

3:15 pm

Starting check in guest. For today’s arrival is 41 rooms.

5:45 pm

I went to asar prayer and hi tea at Cafeteria.

6:20 pm

Continue check in guest. Then, updated profile and also attach the supporting tiket.com, agoda, trip, rainbow, booking.com and DOTW with the rushcard. I also pick up the call if the phone rings.

11:00 pm

I closed the cashier. Count the money and go back.

# data[].attributes.body
Raya holidays.

# data[].attributes.body
7:00 am
Updated dashboard. Then, arrange the rushcard that will checkout today on the front.

8:40 am
Guest starting for checkout. Today’s departure with 127 rooms.

1:15 pm
I went to lunch and zhur prayer.

2:00 pm
Stand by in front if there are guests to check in.

3:00 pm
Closed cashier and count the money. Then, go back.

# data[].attributes.body
Offday.

# data[].attributes.body
7:00 am
Stack rushcard on the front that will checkout today.

8:30 am
Guest starting for checkout. For today’s departure is 51 rooms.

11:30 am
Do the departure call for reminder guest that checkout time is 12:00 pm.

11:45 am
At this time, many guests came down to check out. We clear all the departure at 1:00 pm. After that, me and Najmin sort the departure rushcard by room number.

1:15 pm
I went to lunch at Cafeteria.

2:00 pm
Guest starting for check in room.

2:45 pm
Closed the cashier and count the money.

3:00 pm
I went to P1 to access the card for time to go back.

# data[].attributes.body
7:00 am
Stack rushcard that will checkout today on the front.

8:10 am
Guest starting for checkout. Today’s departure with 124 rooms.

2:00 pm
I went to lunch and zhur prayer.

2:45 pm
Starting check in guest if any room is available because the actual check in time is 3pm.

3:00 pm
Pass to afternoon shift to continue check in. Then, I closed the cashier and go back.