# data[].attributes.headline
This is your revision page to help you over the Christmas period ready for the exam in 201

# data[].attributes.subject
This is your revision page to help you over the Christmas period ready for the exam in 201

# data[].attributes.body
Merry Christmas and a Happy New Year
Abi

# data[].attributes.body
Always make sure you introduce yourself to any new clients as soon as you meet them and address them by their name when you are giving them any instructions. Make sure to consistently explain to the client what you are doing throughout the treatment so there are no surprises to the client. Give the client the opportunity to ask questions and let you know when they want to change something throughout the treatment.

# data[].attributes.body
Know your product
Never argue with the client
Be efficient
Always be friendly, cheerful
Good timekeeper
Promote products
Speak clearly and confidently

# data[].attributes.body
Maintaining client confidentiality

# data[].attributes.body
Salon temp needs to be at 18 degrees or can range from 15.5 to 20 degrees as some treatments require removal of the clients clothing.
There needs to be a change in the salon air every 3-4 hours to keep the air fresh and prevent tiredness.

# data[].attributes.body
Making sure the client is comfortable before, during and after the treatment.

# data[].attributes.body
Verbal, Non Verbal, Written

# data[].attributes.body
203- client care and communication
205- retail

# data[].attributes.body
Retail

# data[].attributes.body
Open questions :-

Use questions that start with how, what,when, or where??.

# data[].attributes.body
Speak clearly
Smile
Maintain eye contact
Good listening skills
Individual attention
No fidgeting

# data[].attributes.body
Be polite, cheerful and friendly manner;
Have friendly facial expressions, a positive attitude, good eye contact, open body language,
Maintain client confidentiality
Respect colleagues and competitors, avoid gossip,
Have pride in work, show honesty, integrity, have employer and client loyalty.

# data[].attributes.headline
Sales and Supply of Goods Act 1994 (203/205)

# data[].attributes.subject
Sales and Supply of Goods Act 1994 (203/205)

# data[].attributes.body
This legislation is put in place to protect the consumers rights to quality goods and the right to return/exchange goods if they are broken or faulty.

# data[].attributes.body
Verbal communication:

This is when you talk directly with another person either over the telephone or face to face. Speak clearly and listen to the client as this helps identify their requirements.

# data[].attributes.body
Non verbal communication:

You can communicate via your body language, how you look and how you behave. This is important in front of a client. You can use body language by having a nice smile, a happy disposition and using eye concatenation.

# data[].attributes.body
This legislation is put in place to ensure that businesses are keeping their clients personal/private up to date information safe whether it be stored manually in a locked filing cabinet or digitally on a password protected computer.

# data[].attributes.body
Open questions may begin with who what when or where so you can receive a range of answers but closed questions could begin with are you so can only result in yes or no answers.

# data[].attributes.body
Communication techniques...

# data[].attributes.body
Communication techniques:

Questioning

Observation and dig agnostic assessment

Questionnaire

Body language