# data[].attributes.headline
I am constantly checking in via phone, email, and Teams with my schools.

# data[].attributes.subject
I am constantly checking in via phone, email, and Teams with my schools.

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The challenges have come from trying to help those teachers that have been low tech users. They often don't have the basic skills to try and virtually help them.

# data[].attributes.subject
The challenges have come from trying to help those teachers that have been low tech users. They often don't have the basic skills to try and virtually help them.

# data[].attributes.body
Update support material and webpages. Individual, small group and large group/school wide training sessions.

# data[].attributes.headline
Tweeting out, emailing and chatting with those who I believe would benefit.

# data[].attributes.subject
Tweeting out, emailing and chatting with those who I believe would benefit.

# data[].attributes.headline
The teachers who took the time to make sure that their students knew how to log in to the various platforms were far more successful than the teachers who did not. Students not knowing how to log in was a huge challenge.

# data[].attributes.subject
The teachers who took the time to make sure that their students knew how to log in to the various platforms were far more successful than the teachers who did not. Students not knowing how to log in was a huge challenge.

# data[].attributes.body
Host online session, support and promote through various online resources and continuous webpage updates.

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There is a lot going on behind the scenes... I sometimes feel that we offer more then enough resources. I would rather be a master of a few than just barely knowing a lot. 

# data[].attributes.subject
There is a lot going on behind the scenes... I sometimes feel that we offer more then enough resources. I would rather be a master of a few than just barely knowing a lot. 

# data[].attributes.body
I feel that I have had an excellent opportunity to provide virtual professional development through Teams and email on giving teachers the tools to deliver digital resources for students. They have learned more about using digital tools through this experience than they might have if it had not happened (a small silver lining)!

# data[].attributes.body
The InTech team has responded to product challenges and quickly updated resources, which I have supported in Quality Assurance. In addition, I have managed and actively supported the On Demand and live webinar PL program as well as supporting a potentially adapted Summer PL program and adapting our Teacher Highlights to showcase digital learning days.  Finally, I have collaborated with others to update the InTech News editions to reflect the Digital Learning Days content and happenings.

# data[].attributes.body
Time management has been a hinderance along with accessible work locations.

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In the beginning it felt frantic because there was so much uncertainty. Having a clear plan and expectations for learning if this were to happen again would be helpful.

# data[].attributes.subject
In the beginning it felt frantic because there was so much uncertainty. Having a clear plan and expectations for learning if this were to happen again would be helpful.

# data[].attributes.body
Developing a routine has been difficult but I feel I have found a rhythm.

# data[].attributes.body
Supporting virtual hours on numerous days, created 2 webinars, moderating a Live webinar. Many teachers are using OneNote class notebook and teams. They all were part of MIE courses. Tweeting and sharing our webinars and materials.

# data[].attributes.headline
No more challenges than most of us and not nearly as much as some. We all are concerned... we all feel stretched thin. Sometimes I just need time to reflect. Work/life balance can be challenging.

# data[].attributes.subject
No more challenges than most of us and not nearly as much as some. We all are concerned... we all feel stretched thin. Sometimes I just need time to reflect. Work/life balance can be challenging.

# data[].attributes.headline
Creating webinars, Sharing via Twitter, Creating support documents, Meeting with project teams as needed, Attending all department meetings

# data[].attributes.subject
Creating webinars, Sharing via Twitter, Creating support documents, Meeting with project teams as needed, Attending all department meetings

# data[].attributes.body
In unprecedented scenarios like this, it takes an entire team coming together to support those on the front lines and help them to solve their challenges and meet their goals.  Our team has successfully accomplished this most importantly by making ourselves available to support teachers, students and families with a positive, encouraging attitude.  I have also actively communicated with teachers, leaders, students, and families daily to assist however requested-lots of virtual consults.

# data[].attributes.body
I find myself having frequent video chats with teachers and showing them various things using the Share desktop feature! I have also conducted several live virtual trainings for my schools via Teams

# data[].attributes.body
Seeing teachers using OneNote class notebook, Teams, having Teams virtual meetings, just so many things we have worked on with teachers.

# data[].attributes.body
Time management is difficult on some days, but I find the greatest problem with being able to work smarter. Although I have given possible answers through my previous emails to teachers, they are often not reading them. This makes it to where I have to restate the same thing in a different way constantly.

# data[].attributes.body
When OneNote is slow or "acting up" it makes the teachers frustrated and I can't support them, except to empathize and ask them to restart and try again.

# data[].attributes.body
I have been able to help most people in some way, but it is difficult to give teachers the solution they envision for themselves with the tools that we have. User-friendliness!

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Responding to emails/messages/calls in a timely manner, Sharing support resources via Twitter, Schoolwide Teams, etc, Providing tech support hours as requested by my schools

# data[].attributes.subject
Responding to emails/messages/calls in a timely manner, Sharing support resources via Twitter, Schoolwide Teams, etc, Providing tech support hours as requested by my schools

# data[].attributes.body
None at this time. Thank you.

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Unclear information about what is "county-approved" and what isn't and how to address teacher requests for non-approved tools

# data[].attributes.subject
Unclear information about what is "county-approved" and what isn't and how to address teacher requests for non-approved tools

# data[].attributes.body
The biggest challenge has been requests to teachers and students to be patient with Office 365 products because Microsoft is facing the same capacity issues as other tech companies, and they are trying to solve them. In addition, it has been challenging to work with families that are lacking in basic tech knowledge, such as how multiple users share a device. That has been eye-opening and surprising.

# data[].attributes.headline
In the beginning...Inconsistent team messages i.e. "The TTIS at this school my friend works at said it was totally fine to use this tool....why are you saying it would be better to use something different?"

# data[].attributes.subject
In the beginning...Inconsistent team messages i.e. "The TTIS at this school my friend works at said it was totally fine to use this tool....why are you saying it would be better to use something different?"

# data[].attributes.headline
Teacher frustrations because they lack some of the technical knowledge of what's happening in the background

# data[].attributes.subject
Teacher frustrations because they lack some of the technical knowledge of what's happening in the background

# data[].attributes.body
Compared to others-both on our team and in the world-I have had few challenges and complaints.  A situation like this is challenging for everyone.  My biggest concern is providing adequate support and guidance to everyone who has contacted me and being concerned for the well-being of my teammates.

# data[].attributes.headline
Balancing the work load expectation with the demands of homeschooling/childcare/personal life needs, etc.

# data[].attributes.subject
Balancing the work load expectation with the demands of homeschooling/childcare/personal life needs, etc.

# data[].attributes.headline
Teachers aren't familiar with Terms of Service and best practices for all the digital tools that are using

# data[].attributes.subject
Teachers aren't familiar with Terms of Service and best practices for all the digital tools that are using

# data[].attributes.headline
Creating OnDemand Webinar, Live Webinars, Project Team Work, Assisting Other Teammates, Virtual Room Hours, Attending all Team meetings, and Keeping up with communication in TEAMS.

# data[].attributes.subject
Creating OnDemand Webinar, Live Webinars, Project Team Work, Assisting Other Teammates, Virtual Room Hours, Attending all Team meetings, and Keeping up with communication in TEAMS.

# data[].attributes.headline
Working with Administration/Teacher with using Virtual meetings, and all the other software supported by Cobb County!

# data[].attributes.subject
Working with Administration/Teacher with using Virtual meetings, and all the other software supported by Cobb County!

# data[].attributes.headline
Having patience to have so many requests at one time and the time to meet the needs of those making requests. (10 hour days) Challenge of Microsoft products working in a timely manner.

# data[].attributes.subject
Having patience to have so many requests at one time and the time to meet the needs of those making requests. (10 hour days) Challenge of Microsoft products working in a timely manner.

# data[].attributes.headline
The ability to balance the requests from schools, projects teams, and team, as well as teaching children, issues about the virus on my mind and running the normal household. Nothing different to support than what my mileage team is already doing for me.

# data[].attributes.subject
The ability to balance the requests from schools, projects teams, and team, as well as teaching children, issues about the virus on my mind and running the normal household. Nothing different to support than what my mileage team is already doing for me.