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Feedback on the Client Interface System 

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Feedback on the Client Interface System 

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Hi Derek,

It is good to hear that UX Client Interface system was implemented. However, we encountered issues regarding the latest UX Client Interface system which are not user-friendly and experienced a slow navigation.

Hence, we would like to seek your support to enhance the current UX Client Interface system with both visual and functional features in terms of clients interface.

These changes might lead to an increase in the total overlay.
We have concerns that the proposed improvement of visual and functional features might increase the total overlay and cost.

Please let us know whether this proposal can be considered and get back to us by 28 Jan 2022.

Best Regards,

Reggie

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Support for Client Interface Improvement

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Support for Client Interface Improvement

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Hi Derek,

Thanks for all your work on....
We feel that the new client interface system breadcrumb navigation is lacking and could be improved further.
There's a  technical gap that will impact the system measurement.

Jane and I propose a series of changes, both visual and functional, from a client  perspective this will enhance audience usability.

Your support is needed to improve the system and this will require an increase in the budget.

We are looking forward to hearing from you by end of this Friday (28th Jan 2022).

Best regards,
Reggie

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Dear Mr Lee,

First of all, thanks for the partial payment that I have just received recently for the claim.

I understand your company insurance policy did not cover wear and tear causing us to not be able to receive full payment but here I would like to feedback my unsatisfactory towards your assessor, Mr Michael Tan on how he handled the case. His handling way has affected our company’s relationship with the contractor.

I am hoping to get a full payment if possible and willing to have a further discussion with you.

Thank you

Regards,
Mr Narayanan

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Support Needed in the Changes of Interface System

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Support Needed in the Changes of Interface System

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Hi Derek,
We are having concerns with the new interface system. The interface is not user friendly and the breadcrumb navigation is lagging.

We understand that the business context is important but technical gaps should be taken into consideration.

Jane and I propose a series of changes from client perspective. The changes will enhance user experience for both visual and functional.

We need your support on the proposed changes. We'll also need your help on the impact on the timeline and cost.

Please get back to us on our proposal by 1-Feb 2022.
Thanks!

Best Regards,
Reggie

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Message

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Subject : Improvement Required for Client Interface

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Subject : Improvement Required for Client Interface

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Hi Derek,

We need your support to work on the improving the client interface by 1st February 2022.

We tested out the new interface and found the navigation link was not adaptive and lacking in response by exceeding limit of 1 millisecond.  We further suggest changes on both visual and functional aspects as this will enhance the usability from client and target audience perspective.

Do let us know by... if you need further clarification and if we need to resize our budget and project timeline.

Best Regards

Reggie

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Group 3_ Feedback-Storm damage to roof  

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Group 3_ Feedback-Storm damage to roof  

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Dear Mr. Lee,

Thank you for your feedback. I understand your feeling and I would like to take this opportunity to apologize for the bad experience that you had with our assessor's service.

I have clarified with the management on our company policy and confirmed that the wear and tear damage would not be covered.

We will discuss with our management on your feedback and to ensure our customer will have a better experience and guidance by our assessor in future.

Thank you.

Best Regards,

Narayanan

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Dear Mr Lee Seng Yew,

Thank you for writing to me.  We are deeply sorry to hear how this case was handled by one of our assessors.

Rest assured, we are taking this feedback seriously and currently reviewing your insurance claim.  We shall get back to you within 1 business day.

As our loyal customer, we would like to offer an additional 3% rebate on your next insurance premium.

Thank you for your patience.

Best regards,

Narayanan

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Complaint - our claim no AH7394 - Storm Damage to Roof

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Complaint - our claim no AH7394 - Storm Damage to Roof

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Dear Mr Lee,
Thank you for taking the time to send us your feedback and do apologize for the disappointment when dealing with the assessor during the insurance claim process.

We will work on this issue and come back to you with a solution by end of this week.

We take seriously on your feedback and appreciate you doing business with us. Thank you.

Regards
Mr Narayanan

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Dear Mr. Lee,

Thank you for your feedback. I understand your feeling and I would like to take this opportunity to apologize for the bad experience that you had with our assessor service.

I have clarified with the management on our company policy and confirmed that the wear and tear damage would not be covered.

We will discuss with our management on your feedback and to ensure our customer will have a better experience and guidance by our assessor in future.

Thank you.

Best Regards,

Narayanan

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1)  He likes to make excuse so that he can delay the given deadlines.

2) Not a responsive and proactive person in replying email. - He should be responsive to emails to make sure all issues be taken care of in timely manner.
3) Not sharing with team on the good feedback received from clients. - Appreciate colleague by sharing any posoitive feedback so that it can boost up their working spirit.

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Issues:
1. Procrastination
2. Poor time management
3. Hard to approach

Tips:
·  Beat procrastination with the Pomodoro Technique

·  Attend time management skill courses

·  Increase in employee engagement

·  Improving communication with his employees and gaining the respect of employees is important for management because it improves workplace morale and can provide greater motivation among workers to be productive.

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- David fails to deliver tasks on time - He should prioritize on important tasks and to set a well organized timeline.
- David doesn't respond immediately to appear busy- He should respond promptly to colleagues wherever possible to prevent delay and be a good role model to his team.
- David withholds sharing good results with this team - He should be sharing the success with the team as it is important for motivation.

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Hi David,
Thanks for leading the team and overseeing the Italy operation and manages a remote team of twenty consultants situated across the country.
For continuous value creation, here are some of my feedback:
1) Time management:
- Please always prioritize the important task in order to meet the timeline.
- Allocate the resources for the task accordingly
- Set a time to respond email in timely manner

2) People management skill:
- Be clear and firm in decision making
- Be courageous to take calculated risks
- Share the compliment from client with the team to encourage and motivate the team

If you need any assistance, please always feel free to come back to me.
Hope that we could see improvements in near future.

Thanks!

Regards,
Your manager.

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Hi David,

Thank you for your good cooperation with team all this while. I would like to share with you some of the tips that might improve our workplace morale.

I've noticed that you have been so busy lately. I wondered if I could offer some help. I attended the time management skill courses before, I found that this course is very helpful in our career goals, and I would like to suggest you enroll ... the courses.

In addition, I think we should improve communication with employees and gain the respect of employees because it improves workplace morale and can provide greater motivation among colleagues to be more productive.
We should also express our appreciation and praise towards employees good work.

Thank you.

Best regards,

Anonymous
Your colleague/friend

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Issues:
1. Missing deadline
2. Slow email response
3. Poor time management
4. Lack of appreciation

Tips:
1. Organize his work, prioritize the email
2. Appreciate colleagues and clients
3. Define the deadlines clearly

Hi David,
Hope you are doing well. I am glad to tell you that I have been hearing good things about you from your friends who often refer you as kind-hearted and easy to get along with.

We also received good feedback from our clients on your team's performance and these compliments should definitely be shared with the rest of the team to motivate them. More importantly, to validate their hard work. This will help assure them that they are doing the right things and are being appreciated.

We can in fact improve on the team's performance further by responding to customers in a timely manner. It is also a good opportunity for the team's learning by sharing the workload as it will enable them to see first hand how we address customer needs.

Best regard,
Soon Tatt
Madrid Regional Director

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Dear David,

Your hard work has been important in achieving our latest goals and did not go unrecognized. However, the team and myself have recently discussed on a few issues that we’ve noticed during our monthly meeting last week. I’m writing to you regarding some of the highlights that the team has shared with me about your recent performance.

Firstly, I’ve noticed that you seem to be extremely busy and this has meant that you have, at times, not met various deadlines assigned to you. I understand that you may encounter various technical issues or staff issues in collating the data, but we need to find ways to improve this situation. Please could you arrange a meeting with me by the end of this week so that we can plan your workload to ensure we are on the same page with your work deadlines.

Additionally, I’d also like to see an improvement in your response time to emails. As this will help set a more positive work example for junior members of staff. As a managers, we should be leading by example and providing prompt responses to all pending communications whenever you are available.

Lastly, the company is proud and appreciative of all employees efforts, and we we aim to convey this message to them in an enthusiastic way to encourage motivation in our people. Every person working here is valued and has the same level of respect as you and I have and should be treated as such.

We hope that you fully understand the situation and I look forward to your response.

Best,
TG

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Dear Valued Customer,

Subject: Delivery of N5222B on Sales Order 4136640

Thank you for your recent purchase of N5222B, Network Analyzer, from Keysight Technologies.

I'm afraid, the delivery of the order has been delayed. This is because we are facing supply chain disruption due to unprecedented Covid-19 pandemic.

We are putting a high priority to fulfill the shipment through best scheduled ship date on 15 March 2022. Keysight Technologies are fully committed on shipment delivery to enable customer success.

We appreciate your continued business with Keysight Technologies and apologize for the inconvenience caused.

Best regards,
YP
Quality Director

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1. What is the situation? Supplier failed to deliver the ingredients/goods on time.

2. Who are the people involved? Supplier and Supervisor/manager

3. What is your purpose for writing? To inquire the estimated arrival date for ingredients (Cambodian coffee beans).

4. What is your key message? To check the Cambodian coffee bean arrival status and discuss any solutions/ways to prevent it happen again. Considered having coffee beans from different countries.

Narrative Structure: Resolution

Considered having coffee beans from different countries.

Considered sourcing the coffee beans from different suppliers.

Considered sourcing different brands of coffee beans. (Illy, Starbucks, CB&TL)

Having better operation planning to deal with ingredient shortages.

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Hello Customer ABC,

Thanks for taking time to let us know the issue that you are facing, and we would like to apologize for it.

We would like to reassure you that we are on top of this issue and shall strive to enable you to resume production as soon as possible.

We will provide a new replacement unit and we are committing our available technical expertise and resources to setup the unit.

The replacement unit is expected to ship out by tomorrow and AWB# will be provided later.

We shall update you the outcome of our investigation on the returned unit.

Regards,
John
(VP)

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I've highlighted the recent features of the Digital and Photonics production line for the month of January ‘22.

·       Overall, DP production line meeting the 1-month OBE target

·       3-months moving average do not meet the target with 0.42% vs. goal 0.34%

·       3 production line (1A, 24,3E) do not meet the 3-months moving average.

Action Required:

·       Production line engineers to analyze the failure reported

·       Determine the root cause and corrective actions

·       Verify the effectiveness of the resolution and the corrective actions

·       Engineers to continue monitor on the failure rate.

PL1A failure

Analysis findings: The top contributor is coming from product A, which is due to component capacitor burnt.

Resolution: We'd recommend a change to higher rating capacitor that more robust to the heat.

PL24 failure

Analysis findings: The top contributor is coming from shipment damage during the transit at warehouse.

Resolution: Logistic team will improve handling by using forklift instead of human dependent.