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checked and approved logbook by SV Internship

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Participated in final audit document review and wrap-up.

Finalized documentation for internship assessment.

Reflected on experience gained across 18 weeks.

Drafted summary report of tasks and contributions.

Held closing meeting with branch manager and supervisor.

Expressed appreciation to Maybank staff for mentorship and support.

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Reviewed customer onboarding flow with supervisor.

Analyzed process bottlenecks in account activation.

Attended compliance workshops held at branch level.

Compiled feedback logs from MAE users.

Created internal checklist for smoother account opening.

Strengthened exposure to customer journey optimization.

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Conducted data mining and compilation for ASB customer analysis.

Supported segmentation strategies using transaction trends.

Helped refine target groups for sales follow-up.

Participated in internal cross-checks for documentation.

Prepared supporting info for campaign tracking.

Gained insights into data-driven marketing in banking.

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Reviewed branch performance metrics with supervisor.

Supported backend processing of credit card applications.

Participated in compliance checks for JomPay and QRPayBiz.

Conducted data validation for MAE wallet onboarding.

Assisted in preparation of weekly performance reports.

Learned basics of retail financial product features.

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Attended departmental meetings with senior officers.

Aided customers in ASB/ASNB withdrawal form completion.

Compiled summaries of high-profile customer transactions.

Finalized daily data for HQ updates.

Gained exposure to wealth and investment product operations.

Strengthened teamwork and cross-unit communication.

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Compiled weekly customer activity reports for current accounts.

Delivered bank statements to SME clients.

Helped draft internal audit reports.

Identified and flagged abnormal transactions.

Understood client reporting protocols.

Strengthened data analysis and documentation skills.

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Joined simulation exercises at the customer counter.

Arranged international fund transfer records.

Drafted reports on suspicious transactions for review.

Entered data into Maybank’s e-Filing system.

Improved speed and accuracy in using internal tools.

Gained familiarity with financial fraud red flags.

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Participated in customer service during complaint handling.

Managed loan document collection for HQ submission.

Checked account statuses for internal audit purposes.

Helped prepare marketing materials for financial seminars.

Developed stronger interpersonal and problem-solving skills.

Gained deeper insights into customer engagement practices.

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Processed ATM card renewals via manual and online methods.

Practiced customer ID verification.

Prepared account statements on request.

Assisted officers with mailing of formal letters to customers.

Learned internal communication flow between departments.

Supported efficient document dispatch systems.

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Trained in preparing daily transaction comparison reports.

Used Finacle’s special audit functions.

Filled out official forms for foreign customers.

Managed customer appointment schedules for financing services.

Learned structured reporting and task scheduling.

Gained understanding of non-resident banking regulations.

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Helped at the counter during peak transaction times.

Assisted elderly customers with form filling and account checking.

Prepared copies for internal audit submission.

Helped staff finalize monthly branch reports for HQ.

Observed real-life compliance in customer interaction.

Practiced professionalism under time-sensitive conditions.

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Attended internal briefing with branch officers.

Assisted in organizing personal loan and credit card applications.

Verified loan applicant documents and reviewed CTOS/CCRIS reports.

Learned basic credit assessment criteria.

Understood customer data confidentiality protocols.

Developed more confidence in handling sensitive customer information.

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Prepared customer transaction reports on a daily basis.

Assisted customers in filling out deposit and transfer forms.

Checked and updated debit card activation status.

Learned the usage of ATM and CDM machines from a support perspective.

Shadowed frontline staff during banking peak hours.

Understood transaction limits and account policies.

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Entered customer data into the system post account-opening.

Delivered documents to appropriate departments for verification.

Organized daily transaction slips by type and category.

Applied KYC policies in practical tasks.

Gained exposure to backend verification processes.

Improved accuracy and speed in handling operational forms.

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Verified customer identity documents with staff (IC, salary slips, etc.).

Prepared ATM card renewal forms.

Learned domestic and foreign fund transfer procedures.

Observed the use of internal email and daily reporting systems.

Studied the document verification process for compliance.

Developed stronger document handling and checking skills.

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Studied procedures for opening savings and current accounts.

Helped customers activate Maybank2u and MAE e-wallet apps.

Handled loan application forms and reviewed supporting documents.

Practiced file organization by date and document type.

Gained hands-on experience with Know Your Customer (KYC) requirements.

Strengthened understanding of digital banking services.

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WEEK 2

Trained on the Finacle system, Maybank’s main banking software.

Assisted at the customer counter: issuing queue numbers and registering accounts.

Organized debit card application and account opening forms.

Supported staff in file and document management.

Learned how to handle physical documentation with accuracy and confidentiality.

Gained familiarity with basic account types and customer service routines.

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Reported for duty at Maybank Jelapang branch and completed onboarding procedures.

Received introduction to Maybank’s corporate structure and departmental functions.

Attended briefings on workplace safety, dress code, and ethical conduct.

Introduced to key departments: Counter Services, Customer Service, Operations, and Finance.

Observed basic frontliner routines and customer service flow.

Began understanding the branch’s role within Community Financial Services.