# data[].attributes.body
not systematic in terms of the schedule and what's next

very vague

in TL - no official document (checklist)

No Handover process

Learn from your own

# data[].attributes.body
BLA - outdated, SLA no maintenance of document

L&D - outdated no once managing it

# data[].attributes.body
All agreed for the meet and greet

# data[].attributes.headline
Getting along with Operations team and members.

# data[].attributes.subject
Getting along with Operations team and members.

# data[].attributes.body
No quality team

no quality process

freehand

different approach and style

# data[].attributes.body
different approach of every lead

comparison with all the TL's

for consultancy - work direction is from US, it's not a good thing, rotation of work order/direction

# data[].attributes.headline
Email correspondence should be housed in the same tool as account/bill data for historical review purposes. It will avoid multiple unnecessary email threads.

# data[].attributes.subject
Email correspondence should be housed in the same tool as account/bill data for historical review purposes. It will avoid multiple unnecessary email threads.

# data[].attributes.body
one email thread

service desk type

# data[].attributes.headline
Design a more chronological and organized onboarding process for leads. 

# data[].attributes.subject
Design a more chronological and organized onboarding process for leads. 

# data[].attributes.headline
Word choice and communication style must be improved when speaking with counterparts/ co-leads/OMs.

# data[].attributes.subject
Word choice and communication style must be improved when speaking with counterparts/ co-leads/OMs.

# data[].attributes.headline
Official SBS forms and WFM managed SBS schedules with leads/QA must be established.

# data[].attributes.subject
Official SBS forms and WFM managed SBS schedules with leads/QA must be established.

# data[].attributes.body
documentation process

# data[].attributes.body
not fun at all

too boring

no proper training

only buddy system - could be improve, different process on their buddy

no training materials at all

knowledge base

no access on one note training materials, no access for PH employees

no PI training for TL's but already handling those work direction

# data[].attributes.body
payslip accessible online

bi- monthly cut off for easy process

TL perspective - too manual

# data[].attributes.body
double deck

no aircon inside

too hot

no chair, no benches

additional sofa

# data[].attributes.body
laptop bag is dirty.

too many scratches on the laptop

# data[].attributes.body
accumulate in system can exchange some goodies, personalized items (umbrella, bag, tumbler etc)

ML Dias points

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Snacks

Candies

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Engagement Team

Online Kahoot

Online Bingo

Pinoy Heny

Charade

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Hit or Miss

Survey for Food of the week

# data[].attributes.body
Groceries

Pandemic Supplies Essential

Food

Wine

Spam