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What can be improved in the Costa Concordia disaster?

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What can be improved in the Costa Concordia disaster?

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Internal communication breakdown within the ship's crew

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Lack of communication from crew members to passengers, causing confusion and delay.

Lack of clear instructions and organised evacuation procedure.

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Captain Schettino issued a evacuation order too late, taking more than an hour to do so.

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The Costa Concordia collided with the rocks at the Giglio island, as the ship was steered too close to the coastline.

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Captain Schettino abandoned the ship, instead of fulfilling his responsibilities as a captain to lead in evacuating and make critical informed decisions during this crisis.

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There were language barriers present among the multi-racial crew.

Allegedly, Captain Schettino also claimed that the language barrier between him and the helmsman was the reason as to why they did not steer the ship away from the rocks.

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There were language barriers present between the crew and the passengers, which allowed information to not be disseminated properly to the passengers

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Lack in coordination and proper handling of crisis:

Insufficient regular drills and emergency preparedness programmes

Drills do not reflect a realistic crisis

Poor communication and information dissemination training

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Lack of adherence to protocols. Captain Schettino deliberately changed course although he was not supposed to, in order to carry out a "sail-by salute". Also did not notify the company when he deviated from the route.

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Distracted by a phone call when the ship hit the rocks, displaying levels of unprofessionalism

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Did not fulfill his duties of a captain and lead the evacuation process, but abandoned ship

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Captain Schettino did not contact the rescue team when the ship collided with the rocks.

Mr Spadavecchia contacted them more than an hour later.

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Delay in informing the rescue team, which resulted in the rescue team only being informed more than an hour later.

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Lack of effective communication within the crew and the passengers.

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Lack of realistic and regular trainings to prepare crew to learn how to handle a crisis

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Captain Schettino's lack of leadership, professionalism and adherence to protocol.

Showed negligence of duties as a captain.

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Rescue operation team immediately helped in evacuation and rescue once notified

Some crew members were dedicated in ensuring that the passengers have evacuated safely

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Rescue operation team did a good job

Crew members had insufficient training, but mostly tried their best and showed a professional attitude

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Rescue agencies worked well

Crew members have to improve, but most of them display the right work attitude