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Organization: St. Luke Lutheran Church and School

Problem: Communication or lack thereof is confusing and creates conflict within the organization.

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After meeting with pastors and the school team (principal/teacher), the team decided to get a consultant's outside help to gather data on the organization's communication systems and processes.

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Exhibit C.4.2. Summary of Recommendations

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After conducting interviews, surveys, and reviewing the organization's documents, the consultant discussed with the team the findings and implications along with a cause analysis. (Table C.4.1: pg. 519-521)

The table above shows the accepted action areas the team agreed upon.

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The results of the interventions are unknown, however, the lessons learned were vital to the organization's future. The above chart is a summary of the lessons learned.

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Communication is KEY, but it must be effective and consistent.