# data[].attributes.body
Component parts are failing barely one month after China customer assembled and used it to build their final products

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1) Static very high at Customer production in rural Part of China in Guangdong.
2) Customer production process including QA/QC unproven and not ISO
3) Customer Production process very manual and labour intensive

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1) Customer operators very young and inexperienced
2) Inexperience batch of production operators

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1) Supplier poor quality batch

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1)  Customers lack equipment for manufacturing
2)  Production irregularity

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Customer manufacturing process not reliable

# data[].attributes.headline
Names: Kah Siong, Myung Soo, Ben, Xiao Bin, Sung sung

# data[].attributes.subject
Names: Kah Siong, Myung Soo, Ben, Xiao Bin, Sung sung

# data[].attributes.body
Simran, Ritesh, Saurabh, Vince, Handy

CrowdStrike Outage

# data[].attributes.headline
Names: Deepak, Dinesh, Wee Keong, Thomas, Chris

# data[].attributes.subject
Names: Deepak, Dinesh, Wee Keong, Thomas, Chris

# data[].attributes.headline
Names: Copilot (Audrey, Chekang, Meng Huat, Hui Ming)

# data[].attributes.subject
Names: Copilot (Audrey, Chekang, Meng Huat, Hui Ming)

# data[].attributes.body
Problem statement: User has no internet access at AMK mrt

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Names: Group 6 (Thitsar, Shu Qin, Medon, Bala, Jeff)

# data[].attributes.subject
Names: Group 6 (Thitsar, Shu Qin, Medon, Bala, Jeff)

# data[].attributes.body
Problem Statement: High failure rate for telecom equipment at particular site.

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RF issue, eg radio base station serving the area is down, handover issue

New building or structure protruding, blocking RF or signal loss

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Not properly rated for the implementation environment.

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• Phone is old and cannot connect

• Wrong settings

• Phone OS not updated

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1. Presure to release software

2. Lack of information within teams

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Machine (equipment) failures (aged hardware) overheat

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1. Review Missing

2. No proper testing

# data[].attributes.body
1. Centralized Rollout

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1. Engineer typo in configuration

2. Inexperience engineer switch to wrong system

3. Engineer didn’t follow protocol

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- Did not pay bills

- Do not know how to use data on phone

- User problem

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1. Fibre cable

2. Fibre Distribution Unit

3. Coupling

4. Fibre Tester

5. Patch Bay

6. Patch Cable

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End of life Hardware failure on core network equipment and degraded cabling at Bedok exchange

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- Incorrect device setting: mobile data setting

- security setting

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1. Manufacturing defects

2. Material quality

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1. lack of grounding

2. Improper installation or guides from equipment vendor

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1. Power supplier unstable

2. Storage location have high EMR.

3. Temperature fluctuate

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1. lack of competency/experience to handle the equipment.

2. Lack of training from supplier/vendor

3. Not maintain due to shortage of manpower (cut cost)

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1. wear and tear of equipment

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High EMR in the installed location caused the equipment failure.