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J&T Express is a service delivery agency and was established in 2015 in Indonesia. It includes basic delivery services such as domestic express delivery, international express delivery based on technology. Currently, J&T is one of the prestigious agencies that links with e-commerce platforms to deploy delivery services for the e-commerce industry.

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It is a standard delivery service. Good weight up to 70kg

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Priority, can delivery by plane for fastest speed

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Fastest, 24h in country, specialized

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Securing the product in high quality to customers, speedy, and good packaging

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It is an outside country. “door-to-door”, Hotline 24/7

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J&T Express confirms the validity of the order, checks the details of the address and the type of goods

The customer will receive a confirmation message from the system that the order has been accepted and is ready for processing.

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J&T delivery staff will arrive at the sender's location to pick up the goods at the scheduled time. Customers can also bring the goods to the pick-up point themselves if they wish. The staff will check the order information, weigh the goods, and repack them if necessary to ensure safety during transportation.

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After collection, the goods will be transferred to J&T Express's sorting center.

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After creating an order, the system will automatically confirm the order and notify the collection staff. You can also schedule your own collection through the app or website.

Delivery staff must arrive promptly within 1 hour of receiving the delivery form.

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J&T Express staff will come to the customer's address to collect the goods. The customer only needs to prepare the goods and stick the bill of lading on the package.

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The staff checks the package and weighs it. The staff will check the package to ensure that the information on the waybill matches the actual goods. The goods will then be sent to the sorting center.The delivery staff is only allowed to see the contents of the package in front of the customer. Make sure it is not dangerous goods.

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Here, the staff will check the status of the goods and confirm the bill of lading code

.Goods will be sorted based on delivery address, weight, and size. This process helps optimize the arrangement and transportation of goods to different delivery points.

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After sorting, the goods will be sorted into shipping compartments or repacked (if necessary) to ensure safety during the next transportation process.

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Step 4: Inter-provincial or local transportation

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Step 4: Inter-provincial or local transportation

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After classification, the goods will be transferred from J&T's warehouse to the local area warehouse or inter-provincial transit points (if inter-provincial delivery).

- J&T uses vehicles such as trucks, motorbikes or cooperates with conversion operations to ensure that the goods are transferred on time.

- Information about the conversion process has been updated with action links on the system so that the sender and recipient can track.

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- J&T delivery staff will pick up the goods at the local warehouse and deliver them to the recipient's address.

- Before the transaction, the staff can contact the recipient to determine the delivery time.

- The recipient checks the goods before signing and paying (if COD).

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After successful delivery, the delivery information is updated to the system, the COD money (if any) will be collected and trusted to J&T to transfer back to the seller. The system will mark the goods as completed.

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If the delivery fails, customer does not receive the goods, wrong address, customer is absent, the goods will be returned to J&T warehouse. The system updates the order status and J&T staff will contact the sender or recipient to handle, such as redelivery, change of address, or return of goods.

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- J&T will compensate the Customer if the shipment is damaged, lost, or missing while J&T delivers the service due to J&T's fault.

- J&T's responsibility is capped at actual damage or harm connected to the package. Indirect harm or loss (such as lost profits, revenue, or business possibilities) shall be excluded.

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Complaints, complaint settlement, and reimbursement are prioritized in accordance with the contract between J&T and the customer.

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The maximum compensation level is at most 100% of the value of the items + 100% of the shipping price if the order includes several breaches as a result of the transporter's negligence.

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- Customers can make complaints within 6 months for lost goods, delayed delivery

- 1 month for other complaints

- J&T will receive complaints within 24 hours and process them within 3-7 days.

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1. For postal items such as letters, documents, publications, papers, invoices, contracts, and other documents

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1. For postal items such as letters, documents, publications, papers, invoices, contracts, and other documents

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J&T compensates Customers for 4 steps of transit.

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2. For mail items that are goods with a declared value 

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2. For mail items that are goods with a declared value 

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In case of lost or misplaced mail - With valid invoice/proceedings: 

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In case of lost or misplaced mail - With valid invoice/proceedings: 

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- Normally 100% of the declared value, maximum 30,000,000 VND.

- Without valid invoice/certificate: Compensation according to the declared value, maximum 500,000 VND.

- If there is evidence of the transaction (video, bank receipt, etc.): Compensation according to actual value, maximum 1,000,000 VND.

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3. In the case of undeclared goods shipped by mail

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3. In the case of undeclared goods shipped by mail

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Recompense not to exceed four times the cost of delivery

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Compensation will be determined by agreement and will not exceed four times the shipping charge.

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4. Payment for instances of improper protocol

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4. Payment for instances of improper protocol

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- Unauthorized returns of merchandise: Pay shipping costs once.

- If COD is stolen, reimburse 100% of the whole money, up to a limit of 30,000,000 VND.

- Delayed delivery: Refund 1 time for shipping price

*Note:

- Valid invoices/documents such as VAT invoices, sales invoices, and customs declaration paperwork.

- If the damage is less than 50%, the client will keep the products; if it exceeds 50%, J&T will keep the items.

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There are 4 forms of payment have been and are being applied at J&T Express Courier

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Key factors driving PP Cash's popularity include:

Convenience: Users can easily manage their finances anytime, anywhere with just an internet-connected device.

High security: PP Cash uses leading security technologies to protect user information and transactions.

Low costs: Compared to traditional payment methods, PP Cash often has lower transaction fees, especially in international transactions.

High integration ability: PP Cash can integrate with many e-commerce platforms and service applications, helping users pay easily and quickly.

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This is a case where the recipient pays the shipping fee before the package is sent.

This can occur in situations where the sender and recipient have agreed in advance that the recipient will be responsible for paying the shipping cost.

Benefits of the recipient prepaying the shipping fee:

Flexibility for the sender: The sender doesn't have to cover the shipping cost, which is particularly beneficial for businesses or individuals who don't want to pay upfront.

Cost control for the recipient: The recipient can pay in advance and avoid higher fees at the time of delivery.

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The sender pays the freight at the end of the month (only applies to customers who sign a contract with J&T Express).

The sender will use J&T Express's delivery service for orders throughout the month without having to pay for each individual order immediately.

At the end of the month, J&T Express will aggregate the shipping costs from all the orders delivered during that month and send an invoice to the sender.

The sender will then pay the total amount according to the invoice provided at the end of the month.

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Only applies to customers signing contracts with J&T Express.

Service users only need to create an application and register the collection amount.

J&T shipping staff will deliver, collect money and update cash flow as required.

J&T always promotes transparency and clarity, synthesizing COD money transfers according to the term that users register.

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For orders with goods value less than the shipping fee

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For orders with goods value less than the shipping fee

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For orders with goods value greater than the shipping fee

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For orders with goods value greater than the shipping fee

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For orders with a value greater than the freight

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For orders with a value greater than the freight

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When the shipper has delivered the goods exactly 3 times but the order is still not received successfully, according to regulations, the order will be returned to the seller.

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Shop owners can increase their chances of successfully signing the receipt by asking the J&T Express shipper to redeliver it a 4th time.

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On the "Order Management" interface, click on the "Register for redelivery" status, the system will display the "Return" interface so that the Shop can proactively process the order.

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The store owner enters details of the desired delivery time and notes. Based on that, J&T Express will deliver the goods according to the store's requirements.

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- Order processing time is 24 hours from the time J&T Express registers for refund. After the above time, if the shop owner has not registered a request for "redelivery" or "refund", J&T Express will assume that the shop owner wants to return the goods and return the goods to the shop.

- Shop can only make a request once.

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Step 3: Completing the redelivery registration

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Step 3: Completing the redelivery registration

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Click "Confirm" to complete the redelivery registration, then wait for the order to be redelivered