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If you are playing the role of ‘Observer’: Observe what the mediators did that were helpful and what could be improved.

You may wish to record the conversation in writing in order to accurately locate the parts of the conversation that you wish to analyse.

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If you are playing the role of ‘Serene’: Share why you shared the post online and how you felt when you saw the hurtful responses and comments.

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If you are playing the role of ‘Sonya’: Share how you felt when you saw Serene’s post and what made you respond in the way that you did.

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If you are playing the role of ‘Mediator’: Practise ‘Hear’ by reflecting Serene and Sonya’s feelings and paraphrasing their stories to check your understanding. Recall the skills you listed at the start of the lesson.

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Using a neutral tone with a moderate speed and volume

Avoiding the use of words that imply an absolute such as “always” or “never”

Acknowledge emotions (“I see that you’re upset,” or “I understand that this is a powerful topic for you”).

Focus dialogue on facts rather than personal opinions.

Listen and restate perspectives, especially if one party is receiving all of the heat (“What I think ____ is trying to say is...”).

Identify a common goal: both parties agree on the desired outcome for the conflict

Brainstorm solutions or alternatives

Agree on an action plan

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Look at Serene, the emo kid. haha I definitely pity her....attention seeker.

Guess what Serene posted an emo post again, what does she expect us to do? Cry with her? IN HER DREAMS

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onion wings (Letitia sara zhiming zeng ru)

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onion wings (Letitia sara zhiming zeng ru)

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i shared that emo post because i want to express my feelings. u got problem is it deal with it. soya just salty cause she has no friends to share her feelings to, L loser.

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serene is making a suggestion and sonya is asking the rest to ignore her just because serene post emo video on her stories. serene is mad because sonya was the one who spreaded the rumors

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Onion wings ( Letitia, sara, zhiming, zengru)

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Onion wings ( Letitia, sara, zhiming, zengru)

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why is serene telling the whole world about her own problems. like i hate to tell you but literally no one cares .attention seeker. get a life. salty wannabe. emo is not the new trend stop being delulu. you r def not a dream come trululu.

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commenting or interfering with their fight could get me involved in the drama, i would stay silent to avoid adding fuel to fire

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i shared that post bcs i was feeling emo. i felt even more emo after seeing the hurtful comments

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shut up la

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I do not know why I shared the post online.

I would feel quite peeved and depressed when i see the hurtful responses and comments

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I shared the post because I was feeling upset and jealous after seeing my crush walk home with another girl. I posted a long paragraph while I was feeling bitter about it.

When I heard about the negative comments, I felt ridiculed and self conscious because the post was not meant to be open to the public.

(artist depiction of sec 1 struggles :3)*

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I felt annoyed when I saw Serene's post as I felt like she was doing it just for attention

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I shared the post as i felt was upset about something. i was even more hurt after reading the comments

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i shared the post online to express my feelings so that other people can understand why i was feeling down. However, it backfired with negative comments which made me feel hurt as people do not care about my feelings and only make fun about the things i post.

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Expressing feelings is natural for everyone, each person expresses their feelings in a different way, like a form of art. I chose to express mine via online posts.

If you do not like my post, don't get personal with it. If you do however, may god forgive you because I won't.

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I shared the post as I just wanted to express what I was feeling and didn't think that the post would offend anyone. When I saw the hurtful comments, I was shocked and upset because I was just expressing my feelings and someone went to hate on me.

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calm down guys.... just talk it out it's really not a big deal bruh

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whats the purpose of serene posting her problems? she is just trying to get attention to herself so people will care for her

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If I was Serene, I shared the post because I was just trying to vent my feelings so that I can feel better, not meaning to affect anyone else. I felt wronged when I saw the hurtful responses and comments.

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serene thinks that she should have our rights to post about her own feelings online as there is technically nothing wrong with that but sonya being the salty wannabe calls her out for being emo and insecure and thinking that shes just doing this for attention, personally i think both have issue, and they are both being delulu and need to have some brain cells to come up with the solulu.

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brother got a lot of things that isn't my problem

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To step in or not to step in tis is the question

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seren just wants to express her feelings online and she prefers it that way but sonya is taking it in a different way as she thinks serene is trying to seek attention from others.

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i feel like the mediators can acknowledge how both sides feel and listen from their perspectives, easing the tensions between the two parties

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i would mind my own business and let the teacher deal with the conflict

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ask them to chill and try to view both of the perspective. serene's thought of thinking that we each have our own rights to post about our feelings, and sonya making fun of it that shes emo.

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Serene being emo then sonya say smth about her then serene jus angry right ya jus stop fighting.

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Serene's post made me feel annoyed as I don't see why she has to post her sad story

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whats the point of posting such an emo post?

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Serene attention seeker what a loser man imagine posting about being emo instead of solving the problem actually get a life and friends bro what a loser she sad her bf break up with her now cry to mommy

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i agree that both are being delulu. not happy then fight it out la. 2pm at the rock downstairs. bet

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i would simply observe and not interfere as i do not want to drag myself into some kind of conflict that did not even relate or bother me in the first place

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agreed cry baby

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I feel like the mediator can do more, like think of ways to make peace with both

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Serene is mad at Sonya as she told the whole group to ignore her when she was giving suggestions to them. Sonya is frustrated that Serene is posting her emo stories on social media to gain more attention. But Serene just wanted to share her feelings online instead of trying to gain more attention. Serene felt like everyone should have the rights to post how they feel and not be judged by others.

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talk to both parties separately and understand both of them from their point of views. try to come up with different solutions for the conflict and use the best one.

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serene tried her best to interact with sonya and the rest, however sonya purposely asked the others to ignore her. she didn't listen to her contribution and even tried to pick a fight with her. serene was upset because as sonya evend spread rumour about her online. this resulted in a fight, where sonya was in the wrong for being mean to serene and serene shouting at sonya made the fight worse.

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not my issue both being siao langs and need to get a life.

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Mediator helped to firstly solve both personal issues separately which helps to calm both parties down, then they are able to talk to each other rationally and solve their conflict

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the mediator should try to calm the situation down and try to not aggravate the situation any further so it will prevent the matter from escalating into a fight

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I felt hurt and disappointed that someone would try and hurt me like this. however, I wouldn't be very affected since I know how to protect myself and thus I chose to stand up for myself other than suffering quietly.

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Serene talk about how immigrants are like people in their houses being maids, however, sonya thinking that she is being referred as one of them decides to ignore serene's suggestion instead of correcting her. Causing both of them to get angry at each other.