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The biggest concern surrounding AI is the potential for widespread job displacement. AI technologies excel at performing routine and repetitive tasks, which can lead to the automation of jobs across various industries.

This is significant to today's society because it impacts the need for human involvement in roles that involve data entry, customer service, and basic analysis. The job displacement AI creates significantly challenges individuals, leading them to unemployment and income insecurity.

While some sectors may experience significant job displacement due to the use of AI in the workplace, others may see minimal disruption or even job growth and development. Industries that partake in manual labor heavily rely on increasing AI automation. This divide between high-skilled and low-skilled workers has led to an imbalance in income equality. Workers who were displaced by AI have struggled to find suitable alternatives for employment, which further worsens the issue.

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AI is found in numerous professional work settings, such as fields of research, data analysis, and content creation where AI can assist in tasks like identifying patterns, summarizing information, and generating reports. How can workplaces ensure that AI systems provide reliable and accurate information to employees, consumers, and stakeholders?

Companies must undergo critical structures that ensure their business's AI is reliable and accurate. First, to have high-quality AI, companies need to train AI systems to receive high-quality data that is free of biases and represents real-world scenarios. Using authoritative data creates reliable and accurate sources recognized for their credibility. Second, companies that use AI need technical experts to test and validate the AI system to ensure the AI meets specific needs and standards. Finally, AI systems need security to protect confidential data from unauthorized access and manipulation.

In 2023, the business CNET faced backlash for using AI to write financial reports that contained numerous factual errors, including incorrect stock prices and misleading financial information. The company lacked the proper structure to effectively use AI, which led to issues with content quality and factual accuracy. The AI-generated content raised concerns about the reliability of AI-generated information, particularly in the context of journalism. Following the backlash, CNET took steps to reevaluate its use of AI and implement stricter oversight and fact-checking procedures.

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The question of who is responsible for AI's mistakes explores the issue of accountability in situations where artificial intelligence systems malfunction, produce unnecessary results, or cause harm to any individuals or societies. This question addresses legal, ethical, and technical concerns about determining the responsibility for AI's actions.

On March 18, 2018, a self-driving Uber that was operating in autonomous mode, struck and killed a pedestrian who was crossing the street at night. Although there was a human safety driver behind the wheel, they were distracted and failed to intervene in time. The company, Uber, was criticized for poor safety features, inadequate driver training, and failure to address system malfunction. Uber reached a settlement, but officials found it difficult to decide accountability.

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Family of woman killed by self-driving Uber car settles with company

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With the use of AI, there are many controversial opinions about whether it positively or negatively impacts businesses, governments, or stakeholders. A couple of positive impacts include increased efficiency, productivity, and opportunities for innovation.

With AI, businesses can automate time-consuming tasks, leading to an increase in operation efficiency and productivity. For example, AI-powered Chatbox and Independent check-out lanes can handle customer service 24/7, allowing human employees to focus on more complex tasks. This enables businesses to reduce costs and improve overall performance, which can lead to higher profits and increased competitiveness.

Additionally, the use of AI in the company can drive innovation and create new products or services for the business. For instance, AI insights on consumer behavior can help companies better understand the needs of personalized products, which can strengthen market strategies. AI opens up new opportunities for companies to generate more revenue and diversify their products, which contributes to long-term business growth.

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AI and job displacement can also have a negative impact on the business setting today. AI can lead to job loss, economic insecurity, and income inequality.

Particularly workers in manual labor roles may lose their jobs as AI and automation take over their jobs. This can potentially lead to financial insecurity for employees who lack the skills or resources to transition into new roles. Workers who may find it difficult to retrain for higher-skilled jobs may face long-term unemployment. Additionally, economic distress is likely to rise due to increased welfare and unemployment claims. This puts pressure on the government to allocate more resources to support displaced workers through financial support.

As AI disrupts the workforce, the gap between high-wage and low-wage jobs continues to widen. Workers in manufacturing or retail jobs might face fewer opportunities for reemployment at a similar income level. This can contribute to rising inequality among the displaced workers. Without opportunities to earn a comparable wage from before, the workers are unable to improve their living standards.

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*Clark, E. (2023, August 18). Unveiling the dark side of artificial intelligence in the job market. Forbes. https://www.forbes.com/sites/elijahclark/2023/08/18/unveiling-the-dark-side-of-artificial-intelligence-in-the-job-market/#

*Thomson Reuters Corporation. (n.d.-b). Four key ingredients to accurate and reliable AI. https://www.thomsonreuters.com/en/insights/articles/four-key-ingredients-to-accurate-and-reliable-ai

*Lparsons. (2025, January 22). How to Keep Up with AI Through Reskilling - Professional & Executive Development | Harvard DCE. Professional & Executive Development | Harvard DCE. https://professional.dce.harvard.edu/blog/how-to-keep-up-with-ai-through-reskilling/#Why-Reskilling-is-Essential-for-Career-Longevity

*Singleton, N. (2025, January 10). AI and the Workforce: Preparing for the Jobs of the Future. Thoughtful. https://www.thoughtful.ai/blog/ai-and-the-workforce-preparing-for-the-jobs-of-the-future

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With AI being more advanced than some workers, how can businesses implement strategies and approaches to help employees gain the necessary skills to continue thriving in the workplace?

To reskill employees, companies can train workers in entirely new skills or roles where AI has created demand. To upskill the employees businesses can enhance workers' current skills to better perform their existing roles while working alongside AI systems to take on more complex tasks. To expand job opportunities companies can offer courses, workshops, or educational programs to employees that are training for new roles.

Car manufacturers, such as Ford and Toyota, have adopted more advanced AI robots to take over various repetitive tasks that were previously completed by humans. Roles such as assembly line jobs, welding, painting, and installation are now completed by robots. Previous workers on the assembly line who lacked advanced technical skills found it difficult to transition into new roles within the same company or industry. Due to the steep learning curve or lack of experience in tech-based fields, some workers faced long-term unemployment or had to accept lower-paying jobs outside their original fields.

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The integration of AI brings significant transformation, offering both positive and negative impacts. AI can enhance efficiency and innovation within businesses and can lead to potential growth for every company. However, if not managed carefully, excessive advancement can lead to job displacement. Many workers are at risk of being replaced by AI, which may result in long-term unemployment and reduced quality of life. Therefore, governments, businesses, and educational institutions must work together to provide workers with the tools and resources to transition successfully into new roles. Expanding the knowledge and programs for upskilling and reskilling is essential to ensure workers can adapt to the evolving job market in an AI-driven workforce.