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think about remaking our intro to our teams videos in an obviously on-campus setting eg library shelves - wouldn't have to have everyone on them, just a representative sample

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Would it be useful to run a session for family/friends accompanying a student to learn about what is available from Library and Student Services? They are likely to be the first point of call for a student having issues, if they know what is on offer and how to access it, they might be able to help students access our services at an earlier stage.

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Give academics an analysis of the appointments that have been held. Not just numbers - also why students do come to us,  what are the main stumbling blocks students have, common themes of support we have given.  

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Give academics an analysis of the appointments that have been held. Not just numbers - also why students do come to us,  what are the main stumbling blocks students have, common themes of support we have given.  

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Open Days / Applicant Days / Clearing Tours

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Open Days / Applicant Days / Clearing Tours

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Are these things our team should input into? Maybe provide printed material - leaflets giving guidance and advice - Study Smart, etc.

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Suggest colleagues create podcasts around what the team does in general. And around EDI how we as a team support for example inclusive pedagogy in teaching, support around disability. Create a conversation in a podcast with e.g 3 colleagues  AL/Skills Tutor/Academic Advisor how we link up & benefit 

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Suggest colleagues create podcasts around what the team does in general. And around EDI how we as a team support for example inclusive pedagogy in teaching, support around disability. Create a conversation in a podcast with e.g 3 colleagues  AL/Skills Tutor/Academic Advisor how we link up & benefit 

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tie in with the return to campus presence??

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As well as engagement with academic advisors, tie into academic services managers within the schools - links through course admins etc. good overview of the linkages with schools.
We used to try and discourage academics from coming to open workshop programme but we can now share recordings/online materials, exemplar recordings to share.
Links to example sessions from the prospectus.
Could actually do this as a targetted campaign inviting people.
DEAP presentations - although occasionally a bit echo chamber like.
When we are back on campus that serendipitous interaction will be helpful.

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Using the Annual Reports to target the School's strategies and how our teaching can support the specific strategies

Join and link with the Wellbeing Practitioners and the Careers colleagues - maybe the ALs could meet regularly with their counterparts to share best practice etc.

What do Franchise students get from us? We need to clarify this and maybe have a sub-group to see how we can support them.

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Do we use this group enough to promote / communicate?

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Communications are really important and just "being around" helps you get involved in conversations.
Relaunch on being back on campus
Increase engagement with ASTs and Schools

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review new starter emails - start with a shorter first email and then follow up with detail later?

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review new starter emails - start with a shorter first email and then follow up with detail later?

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encourage more of a general /informal chat?
Could we also target staff on the starters /leavers list who have a new post?

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I think we are trying a lot of different methods, I don't necessarily think we need to change them. Just try different ways of presenting content? Some of our emails/newsletters are quite long. We could try wording subjects or opening sentences differently so it stands out.
The ability to go and see academics in-person (which used to be quite successful) is limited now, even via MS Teams. Not sure if there are any fora we could "see" academics in a more informal way.
Ask the Academic Services Managers in the Schools what works best? Ask the academics what they prefer?

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Emails - usually prompt some engagement from staff (even if not about the issue we contacted them about). Expected method of communication and we know staff should be looking at their emails regularly so I still think this a valuable comms method.
Annual reports - I like these, especially now they are more succinct. I know we do put them on the staff website as well as emailing them around but I am not sure academics follow the links to the website or open the attachments. Could we have the key points/summary as an infographic/graphic for them to click on or read within the main body of the email? Video overview? Rather than relying on them clicking on something else?
A lot of staff do not know what we mean when we say TeachLearn - I know that's not our fault but maybe it's becoming a bit of a dumping ground for documents/guidance? Can we gets stats on our pages on TeachLearn?
New staff induction emails - useful
Attending events/meetings/forums is really valuable when we get invited. Submitting papers or asking for feedback/comments/questions via email is a good back up.

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Some Schools have Library Committees -these are often a good way of getting a Library "cheerleader" within the School who can help spread our messages.

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I find emails can sometimes trigger an academic into emailing you about another, unrelated issue (it reminds them that we are here!) but quite often I suspect emails we send are fled away to "read later" and then that time never comes...

I think FAQs are a very efficient way of connecting staff and students to answers they need, but I don't think they are used by everyone and we need to promote these a lot more.

Welcome emails set us of on the right foot, and these are crucial-I know not all staff follow up to make a meeting, but its good PR.

The most effective way to get messages across is to attend school events, especially committee meetings. Any misconceptions or issues can often be ironed out there and then and things formally minuted.

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2) Do you have any ideas of other ways we could engage with academic staff to promote our team’s work and services?

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2) Do you have any ideas of other ways we could engage with academic staff to promote our team’s work and services?

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1) Our team currently communicates to academic staff in the following ways. Do you have any feedback on the effectiveness of these methods?

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1) Our team currently communicates to academic staff in the following ways. Do you have any feedback on the effectiveness of these methods?

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Emails to Schools sent by the ALs 3 times a year

Ad hoc emails, e.g. about empty reading lists, etc.

TeachLearn pages

Library website's Staff page

Library FAQs

Annual Reports

Reports to School Academic Committees (both paper and verbal)

Welcome email to new staff – sometimes followed up with an induction

Through existing Library comms channels, e.g. Twitter, etc.

Occasional attendance at School staff training events / Away Days, etc.

Occasional features in School / service newsletters