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Empathetic to learners

A matter of identifying who could run it?

Test putting out a weekend date...

Evening classes?

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It's in the preparation, how early you are to prepare... 

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It's in the preparation, how early you are to prepare... 

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For Jardines, (Hubspot journey)  Welcome, reminder, thank you!

A way to market other courses...

15min coaching session for the Masters...

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Enroll people into Hubspot email...

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50-50 --- one shot takes all courses
take one by one, and then take the MA,
take one by one, and then

Put them into the database...

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Juanita does the up-selling after the course... with the HR manager...

Identify the 9's/high-performers... (put them on the list on hubspots)

Div- 90min session surveys...

High performers - a way to get into the BU's

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Purposeful surveying & the right approach

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Purposeful surveying & the right approach

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- Use it as a sales tool to have conversation with the client

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- Improvement point of view

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1. If it is IBF, do we need to download the survey for IBF....
2. Is that the responsibility of CX?

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Marking should be driven by how busy people are... 

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Marking should be driven by how busy people are... 

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Confusion on who to approach when marking... 

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Confusion on who to approach when marking... 

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When there's the question coming up, we need to investigate 

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When there's the question coming up, we need to investigate 

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We need someone who is managing the helicopter view... (e.g. Juanita for her clients, Div for her clients) 

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We need someone who is managing the helicopter view... (e.g. Juanita for her clients, Div for her clients) 

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Corporates not under IBF, simplify (e.g. TMRW, AIA format) 

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Corporates not under IBF, simplify (e.g. TMRW, AIA format) 

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HMW redesign & simplify the assignments for IBF... 

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HMW redesign & simplify the assignments for IBF... 

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Still working ( design & signature left)

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What's our timeline from finishing the workshop to getting the certificate.

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What's our timeline from finishing the workshop to getting the certificate.

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When they submit on Google docs, they don't get any confirmation... 

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When they submit on Google docs, they don't get any confirmation... 

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Particiapnts asking whether they passed and when they get the certificate.

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Particiapnts asking whether they passed and when they get the certificate.

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The assignment instruction should be clearer...

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The assignment instruction should be clearer...

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The reason of doing assignments is that we know that you apply what you learned...

Something wrong with the description of assignment... it's a plan vs the manifestation of learning

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When not going for IBF funding, anyone who submits assignment gets a certificate...
- for corporates not under IBF, can they fail..

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85% people submitted on Google docs but some have no access on google 

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85% people submitted on Google docs but some have no access on google 

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Didn't get the instructions or not confident

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Some people asking for feedback (additional) 

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Some people asking for feedback (additional) 

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Motivated ones ...

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People asking for extension for deadlines 

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People asking for extension for deadlines 

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What would we do when it's face to face?

Venue: Hyper Island + Client's

Pei yi + Zai + Peachy for the f2f

(Check with client for the measure in place already set-up)

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Personal Email addresses ...

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We don't have whatsapp, we have the HR...

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Do they want to be included in the Whatsapp group? 

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Do they want to be included in the Whatsapp group? 

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e.g. if they don't want to be included in the Whatsapp etc..

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How might we give participants confirmation of their submissions? 

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How might we give participants confirmation of their submissions? 

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1. Version 2.0 of Briefing Pack
2. Version 2.0 of the intro slides
3. Schedule round 2 of the session (During + Post)
4. Sprint on better way to do assignments

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Make it L&D's responsibility especially for Corporate clients

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Add in the briefing pack

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-  Take ownership of Team dynamics

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- based on personality
- experience

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Water-cooler/ meeting people as you would during the F2F is not the same digitally 

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Water-cooler/ meeting people as you would during the F2F is not the same digitally 

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Doorbell chimes when people are coming in and dropping off

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Doorbell chimes when people are coming in and dropping off

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On team groupings - Spend more time as a team to get comfortable 

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On team groupings - Spend more time as a team to get comfortable 

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First breakout should be teaming..
Why are you here and what are you wanting to get from it?

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Rom to share School of life briefing pack

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Rom to share School of life briefing pack

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Enhance the tech requirements for the briefing pack 

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Enhance the tech requirements for the briefing pack 

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VPN - China

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- verify before, during the signing-up for the program
- if not comfortable, last resort, flashing of their ID, can be made available
- encryption of their NRIC + email in a separate email for password

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A version control for Briefing pack vs one per session

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A version control for Briefing pack vs one per session

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Romulo...

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Zoom recording to have date and title of the course (IBF requirement) 

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Zoom recording to have date and title of the course (IBF requirement) 

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Same ZOOM Recurring Links for the courses 

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Same ZOOM Recurring Links for the courses 

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The Briefing pack creation can be streamlined as there is a lot of duplicate work that goes on and can end up being a bottle neck. Instead of recreating briefing packs, we could add the zoom and WhatsApp links into the email we send to participants.

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Advise participants to rename their device for attendance purpose 

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Advise participants to rename their device for attendance purpose 

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A main folder for these items

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For BU's based in China, VPN is needed to access some of the website, maybe to give advance notice.

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Interaction within small group might be tricky. Facilitators should join more frequently if possible.

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(3) More digital first companies for us to learn from, maybe not during the 2-day programme, but at our own time.

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(2) Presentations to be available at half-day intervals for us to be able to review.

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(1) Exiting from the breakout rooms was quite abrupt. Is there a way to put a countdown timer throughout the breakout session?

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Repeat the questions/action verbally and type in the chat so that everyone can stick to it and minimize confusion. But overall is great! Thank you!

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Typical hard to 'make' ppl talk

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grouping of teams could be done better based on assignments

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Great coordination between facilitators! 

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Great coordination between facilitators! 

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I appreciate the generosity of the Hyper Island team with the resources

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"Interaction within small group might be tricky. Facilitators should join more frequently if possible."

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Suggest to have more moderation during breakout session, since not all participants with marketing backgrounds, and would need more help to facilitate the discussion in small teams.

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the trainers are very knowledgeable, but sometimes the guidance for discussion is not enough. When we entered the breakout room for discussion, we don't know what we should do

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Instructions for group discussions need to be clearer as once we break into rooms, sometimes we get a bit lost

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We need clearer instructions for breakout room discussions.

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Facilitate the marking for main facilitators to do the marking

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Whatsapp
Email

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Post  landing page
Remind on survey

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WHATSAPP WELCOME MESSAGE
Script
Zoom link

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BRIEFING PACK
Zoom link
Whatsapp group
Pre-task
Survey for pre-task

PARTICIPANT LIST
LANDING PAGE

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HIGHEST PRIORITY  Make participant's journey more seamless and delightful!
Secondary: Implement a more streamlined internal process (low effort, high impact), be able to on-board and empower more CX in the future

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Document learnings and find areas for improvements.

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- What worked well (GREEN)
- What are some pain-points/areas for improvements? (Facilitators, CX, participants) (RED)

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1.  What is missing, fill in more step
2. Let's identify the lows and highs
3. What needs to be added?