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(VISA APPLICATION)

Aidil Travel & Tours also offer a customer visa. First, customer need to fill up the enquiry form. Enquiry form is important as travel agency need to follow up customer. If customers want to travel, employees has to make quotation. The document that customers needs for the visa application are their picture, and passport. The visa will be ready in one weeks of working hours.

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(PACKAGES)

Aidil Travel & Tours also offer package for domestic and international travel. For international, each country has an agent to provide the package.Normally, domestic packages and international packages excluded return air ticket, hotel surcharge and all personal expenses.

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(TRAVEL INSURANCE)

Aidil Travel Sdn Bhd also provided travel insurance. Travel insurance is insurance that is intended to cover medical expenses, trip cancellation, lost luggage, flight accident and other losses incurred while travelling, either internationally or domestically. This travel agency used AIG and AXA as their travel insurance.

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(GLOBAL DISTRIBUTION SYSTEMS)

Puan Noorkhairrol Niza as ticketing manager has provided an information about online airline reservation systems. The global distribution systems (GDS) have gained an eminent place in the airline industry that enables the travel agencies the ability to perform the booking of flight tickets in run time. Aidil Travel & Tours Sdn. Bhd has been used 2 types of systems which are Sabre and Amadeus.

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(E-TICKET)

I was assigned to arrange the e-ticket. An Electronic Ticket (e- ticket) is the digital ticket equivalent of a paper ticket. The term is most commonly associated with airline issued tickets. Electronic ticketing for airline is usually referred to as travel card or transit pass. An electronic ticket system is a more efficient method of ticket entry, processing and marketing for companies in the airline.

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(PAYMENT AND INVOICE)

Nur Farrahin as Admin of Aidil Travel & Tours Sdn. Bhd has provided an information about payment and invoice. When the travel agency makes expenses, the travel agency has to make payment to supplier. If there is a debt with supplier, the travel agency needs to make payment to the supplier. Therefore, employees should open vouchers when the travel agency makes payment to the creditor  by using CIMB Bank.

Payment terms are usually stated on the invoice. Invoice involve domestic and international which services fee for domestic included gst while services fee for international excluded gst.

Besides payment and invoice admin also make a close account every month and list out if there's employee take leave.

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(QUOTATION)

Once customer(government) submit their information for flight quotation request, one of employees will contact the customer via email with a quotation. A letter of quotation is any letter written in reference to the price of a service or product to government. Scheduled flight should be booked through local travel agent (local order). Travel agencies make the quotation and email to the government. Once the government received the quotation then they will make a payment by using cheque.

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(COMPANY BACKGROUND)

Aidil Travel & Tours Sdn Bhd is one of the travel agencies in Ipoh, Perak. This travel agencies is an established travel agent since 1982. They offer a wide range of holidays packages both for individual and corporate travel. Aidil Travel & Tours Sdn Bhd providing services of airlines ticketing/reservation, worldwide hotel reservation, inbound & outbound tour packages, car/van/coach holiday, travel insurance, viva assistance and airport transfer.

The intern supervisor Puan Nur Farhana Hamdan has been asking me about what is needed through this SIEP programe and make a short briefing on the company overview.

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AIDIL TRAVEL & TOURS SDN> BHD (IPOH, PERAK)

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AIDIL TRAVEL & TOURS SDN> BHD (IPOH, PERAK)

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No 37 & 39, Jalan Lim Bo Seng, 30300 Ipoh, Perak

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(ISSUED TICKET AIR ASIA)

Today, I am required to issued Air Asia ticket. The travel agency usually issued the ticket as they help to buy the ticket on the spot. They need to issued the ticket for the customer usually from government who do not make the payment. First, we need to open Air Asia website and log in as travel agencies. Then, search the flight that travel agencies have checked out the data of the flights according customer wants. Next, they need to fill out the form guess details. If adult, their age must be more than 12 years old. For child, their age from 2 years old till 12 years old. and iphant must be less than 2 years old. After that add-ons that means add on their meals They need to choose their customer's seat. Last, payment that tell how much customer needs to pay.

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(WARRANT)

I am required to do some warrant on the same day. The financial unit submit their warrant to the travel agency. So, the travel agency can exchange warrant to ticket.