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Improving safety and value of our outpatient services

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Reduce hospital based care

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The electronic tool we will use will be MyMR, which can offer electronic shared decision making questionnaires, decision grids, messaging functions and data collection, for all patients and clinicians.

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We will introduce an electronic shared decision pathway to all patients and have this available on every clinician's pathway.

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Ensure patients are able to make an informed decision on care and treatment options with clinicians, based on their personal values, wants and expected outcomes.

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Improved patient satisfaction, experience and knowledge

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Improved clinical outcomes & safety 

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Patients are able to make an informed decision on care and treatment options with clinicians, based on their personal values, wants and expected outcomes.

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Operational data available real time to inform service decisions

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A workforce that are  fully competent, confident and digitally  capable in the workplace , and patients capable of participating and thriving in a digital society

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To enable clinical teams to utilise new ways of caring for patients

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The best use of digital technology to offer the best outpatients service

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Improved patient experience through reduced unnecessary appointments and improved access to care

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Improved data quality, more accurate reporting, thus improved demand / capacity modelling

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More efficient use of outpatient  estate

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A reduction in patient communication costs

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Improved digital Processes/electronic tools

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Improved virtual pathways

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Referrals are sent digitally and include digital  images or video where appropriate.

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Improved business intelligence processes

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Improved outpatient communication

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Improved outpatient estate co-ordination and redesign

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Electronic triage allows clinicians to communicate clinical decisions and next steps for patients, timely and seamlessly to administration teams.